Senior Manager Human Resources Operations

Role Overview:

We are seeking a highly experienced and process-driven Senior Manager – HR Operations to lead enterprise-wide HR service delivery, compliance, systems, and employee lifecycle management. The incumbent will play a strategic and hands-on role in scaling HR processes to support rapid organizational growth, improve operational efficiency, ensure policy adherence, and elevate employee experience.

This role requires deep expertise in HR compliance, HR technology, and governance, along with the ability to lead teams, partner with cross-functional stakeholders, and manage complex organizational requirements.

Key Responsibilities:

Strategic HR Operations Leadership

• Lead and continuously improve the entire employee lifecycle: onboarding, confirmations, internal movements, exits, and offboarding.
• Drive process standardization, automation, and digitization across the HR function.
• Design and manage HR shared services with defined SLAs, KPIs, and a customer-centric approach.

HR Systems, Analytics & Data Governance

• Oversee implementation, configuration, and management of HRIS platforms (Zimyo).
• Ensure accuracy, compliance, and confidentiality of employee data across systems.
• Build and review monthly dashboards for workforce analytics, attrition, absenteeism, and operational metrics.

Compliance & Statutory Adherence

• Ensure 100% statutory compliance across geographies (PF, ESI, Gratuity, LWF, Shops & Establishments Act, CLRA, POSH, etc.).
• Lead internal and external audits including labour inspections, ISO, and due diligence exercises.
• Maintain updated documentation, registers, and processes as per labour laws and industry standards.

Payroll & Benefits Administration

• Manage payroll operations in collaboration with finance, ensuring accuracy and timely disbursals.
• Oversee administration of employee benefits (insurance, reimbursements, wellness programs).
• Resolve escalations related to compensation, tax, and payroll compliance.

Team Development & Stakeholder Management

• Lead, mentor, and build a high-performing HR Operations team.
• Collaborate with business HR, finance, legal, and tech teams for effective execution.

Change Management & Digital Transformation

• Champion digital HR initiatives (ticketing tools, self-service portals, automation of manual processes).
• Identify and implement process improvement initiatives using lean or Six Sigma methodologies.

Key Skills & Competencies:

• Strong knowledge of HR compliance frameworks and multi-state labour laws
• Proficiency in HRIS platforms, Excel, and data analytics tools
• Deep understanding of payroll management, audit protocols, and HR shared services
• Proven ability to scale HR operations in high-growth environments (e.g., fintech, BFSI, tech)
• Excellent interpersonal, stakeholder engagement, and team management skills
• High attention to detail, problem-solving mindset, and service excellence orientation

Preferred Background & Qualifications

• 15+ years in HR operations and shared services
• MBA/PGDM in HR or equivalent
• Experience in a regulated industry (e.g., fintech, BFSI, healthcare)
• Worked in organizations with 500+ employees across multiple locations