Human Resources Operations Manager

As a highly experienced and process-driven Senior Manager HR Operations, you will be responsible for leading enterprise-wide HR service delivery, compliance, systems, and employee lifecycle management. Your strategic and hands-on role will involve scaling HR processes to support rapid organizational growth, improve operational efficiency, ensure policy adherence, and elevate employee experience. Your key responsibilities will include: - Leading and continuously improving the entire employee lifecycle, from onboarding to offboarding. - Driving process standardization, automation, and digitization across the HR function. - Designing and managing HR shared services with defined SLAs, KPIs, and a customer-centric approach. - Overseeing the implementation, configuration, and management of HRIS platforms (Zimyo) to ensure accuracy, compliance, and confidentiality of employee data. - Ensuring 100% statutory compliance across geographies and leading internal and external audits. - Administering employee benefits such as insurance, reimbursements, and wellness programs. - Leading, mentoring, and building a high-performing HR Operations team. - Collaborating with cross-functional stakeholders for effective execution. - Championing digital HR initiatives and implementing process improvement initiatives using lean or Six Sigma methodologies. Key skills and competencies required for this role include: - Strong knowledge of HR compliance frameworks and multi-state labour laws. - Proficiency in HRIS platforms, Excel, and data analytics tools. - Proven ability to scale HR operations in high-growth environments. - Excellent interpersonal, stakeholder engagement, and team management skills. - High attention to detail, problem-solving mindset, and service excellence orientation. Preferred qualifications for this role include: - 15+ years of experience in HR operations and shared services. - MBA/PGDM in HR or equivalent. - Experience in a regulated industry and working in organizations with 500+ employees across multiple locations.,