Senior Inside Sales Manager

Job Summary: We are seeking a dynamic and results-driven Renewals and Inside Sales Manager to lead and manage a team responsible for driving customer retention, renewals, and inside sales growth. This role requires a strategic leader who can effectively combine expertise in account management, team coaching, and sales execution to achieve revenue targets and ensure customer satisfaction.

Key Responsibilities:

1. Renewals Management:

· Develop and execute strategies to maximize renewal rates and minimize churn.

· Collaborate with customer success and account management teams to identify at-risk accounts and create action plans.

· Monitor and report on renewal pipeline and forecast to ensure accurate visibility into performance.

· Analyze renewal trends and provide actionable insights for process improvements.

2. Inside Sales Leadership:

· Drive inside sales team performance, ensuring achievement of revenue and customer acquisition goals.

· Implement sales strategies to identify cross-sell and upsell opportunities within existing accounts.

· Ensure the team is trained and equipped to position solutions effectively, emphasizing customer value and ROI.

· Build and manage an efficient lead qualification process to drive conversion rates.

3. Team Management and Development:

· Recruit, onboard, and coach a high-performing renewals and inside sales team.

· Set clear performance goals and provide regular feedback to drive accountability and growth.

· Foster a culture of collaboration, motivation, and continuous learning.

· Conduct regular team meetings to review performance metrics, share best practices, and align on strategic objectives.

· Drive High Performance Sales reviews with reps.

4. Cross-Functional Collaboration:

· Partner with marketing to create campaigns that support renewals and inside sales efforts.

· Work with product and operations teams to address customer feedback and improve product adoption.

· Collaborate with leadership to align team efforts with overall business objectives and priorities.

· Prepare and present WBR, MBR, QBR reviews with client.

5. Reporting and Analytics:

· Monitor and analyze key metrics, including renewal rates, churn rates, sales performance, and pipeline health.

· Provide regular updates to senior leadership, highlighting successes, challenges, and opportunities for growth.

Qualifications:

· Proven experience in renewals, inside sales, or account management, preferably in a SaaS or technology-driven environment.

· Familiar with Channel Model, working with Resellers and Distributors.

· Strong leadership and team management skills, with a track record of developing high-performing teams.

· Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

· Data-driven mindset with experience in using CRM and analytics tools (e.g., Salesforce, Tableau).

· Strategic thinker with the ability to execute tactical plans effectively.

· A customer-centric approach and a commitment to delivering exceptional value.

Preferred:

· Experience in subscription-based or recurring revenue models.

· Knowledge of sales methodologies like MEDDIC, Challenger, or SPIN Selling.

· Familiarity with renewal negotiation strategies and objection handling.