Job
Description
Brief Job Description Supports accounts receivable activities through high level collection, deduction, Refund and billing practices Communicates and builds strong partnerships functionally, departmentally and provides excellent service to customer base Investigate and research all claims and deductions for customer accounts. Obtain supporting back up documentation from mills, customers and/or carriers to validate claims. Coordinate with internal business partners the resolution of non-standard complex deduction related issues submitted by both customers and internal stakeholders within set deadlines and authority amounts. Dispute invalid deductions and submit to customers and brokers for repayment. Maintain the track of all open and closed claim deductions for customer accounts. Perform all collection related duties including calls/correspondence, troubleshooting collection issues, processing customer refunds, and resolving client discrepancies and short payments for customer accounts. Maintain collection tracking using a weekly collection report of all open AR in conjunction with various customer watch lists. Address and communicate collection related issues, including dealing with non-standard, complex issues submitted by both customers and internal stakeholders. Convey the highest level of support to the collection effort and overall DSO results. Monitor the aged receivables/credits and work with customers/internal stake holders to close the open issues on a timely manner. Follow up with customer for refund cases and close them on a timely basis Mitigate bad debt by monitoring aging reports and potential write-offs. Perform the Credit/rebill offsets activities by working closely with customers and buyers Perform Check/ACH changes and Bank account confirmations function with highly degree of quality Regularly escalate cases to respective buyers/sales team related to past due payments from customers Work closely with cash application team to ensure accurate and timely receipt of all payments and provide missing remittance advices Evaluate the creditworthiness of potential customers to fix/modify credit limits. Perform Credit Assessment, establish credit policies, Implement/process credit applications and credit reference checks Perform /Maintain up-to-date Portal logins details, Carrier contact list and Customer List/information for smooth Ar functions Monitor and maintain AR Corp Box. Perform Filing all emails for Shared service manager/AR supervisor, Maintain Daily Invoices, Open Invoice Reports, Credit Hold notifications, sent remittances to Corp remits email box for smooth function of cash application process and monitor and file all communications for customer portfolio Support AR Supervisor on all internal/external audit requests. Collate and save all audit selection documentation for selected customer portfolios and perform flow chart reviews/walkthroughs sessions Regularly perform releasing of customer orders and hold orders for past due customers in People soft application Regularly participate in sales call with sales team and note down/track and report the important points Create and maintain credit folders in shared drive to save the credit reports from agencies like Dun & Bradstreet (D&B), Customer Relationship Management (CRM) systems, S&P Global, and Moody’s. Help businesses assess the creditworthiness of their customers, manage credit risk, and make informed decisions about extending credit as needed for credit manager Support in creating/setting up new customers in ERP. Update/maintain related supporting like Credit references, Filing, Documentation collection, Credit Reports & request for resale certificates Support all daily invoicing activities as needed including resolution to sales order errors prior to invoicing and generation of invoices, as needed Enter manually all the invoices/credits for all divisions for customers subscribed Ariba portal. Work with customer services for correcting the errors while entering invoices/credits into the Ariba portal Update approved credit limits and the credit review dates in respective customer records in JDE/ERP as per the request by credit manager Collect the Remittance details, bank fees related to all wire payments and share it with cash application team for timely and accurate application of payments received from customers Generate weekly aging to Sales report from ERP for all divisions and circulate among respective internal stake holders Generate weekly & monthly global aging report from ERP all divisions and circulate among respective internal stake holders Perform the GL reconciliations/ARCS/Hubble Reports with AR Trade, Trade Litigation and deduction accounts Track and report customer transactions like Invoices Issued: Details of invoices sent to customers, Payments Received: Records of payments made by customers, Credit Memos: Issued for returns or corrections, Adjustments: Corrections to customer accounts Post all Intercompany and Sales Coordinator's ERP batches in ERP on a timely manner Track/record/report new misc. cash rec'd at corporate account, reach out respective stake holders for remittances and GL information, tracking misc. cash received in lockbox and Provide backup/supporting to Accounting as and when requested Involve /Participate in calls/testing/implementation as part of Sofidel transition project Involve/participate in all JDE UAT Testing programs related to Tools Updates and implementation of new projects Address, communicate and provide analysis, reporting and support of balances to AR manager. Share ownership of results and maintain a high degree of integrity and honesty. Other duties as assigned. Coordinate the communication of invoices to customers (email, fax, mail). Process and issue manual credits and debits as needed through internal CRDR (credit resolve debit resolution) process. Prepare and maintain internal ad-hoc reporting for AR department as requested. Contribute to the preparation of monthly AR reporting as needed. Support audit requirements on a quarterly basis as needed. Actively participate in company sponsored projects to drive results and improve efficiencies. Update and maintain AR process job aids and SOPs to ensure the most up to date and relevant processes and procedures are documented/ Ability to document the process Responsible for training new hires/team members in the process Responsible for email box handling (Helpdesk) Should be able to handle all AR related calls from customers and internal stake holders independently Competencies Required High degree of business curiosity; quick learner with a proactive and agile mindset Exceptional opportunity identification and resolution mindset Optimistically looks toward future for opportunities to innovate and improve Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences Demonstrated strong time management skills Confidence in dealing with ambiguity; bringing different perspectives to light Ability to gather, analyze and interpret large quantities of data, and set action plans based on the analysis Technical Skill Requirements Minimum Three to five years claims, collections and accounts receivable experience required. Qualification - Should be a B. Com/M. Com/MBA Finance/CA Inter Strong computer skills fluent in all Microsoft Suite products including Microsoft Excel, Word and Power Point applications. Experience with accounting (ERP) programs/Applications (JDE/Papersoft /Deduction modules). Understanding of Generally Accepted Accounting Principles (US GAAP) Excellent written and oral communication skills. Demonstrated organizational skills. Solid analytical, problem solving, and critical thinking capabilities. Strong customer service and interpersonal skills. High level of detail and efficiency. Solid analytical, problem solving, and critical thinking capabilities. Ability to function in a team environment. Strong accounting knowledge with O2C experience Knowledge of JDE, Papersoft, DMX systems and deduction modules is desired Show more Show less
