Senior Business Process Analyst

Position Overview

Key Responsibilities

Process Analysis s Documentation

• Conduct comprehensive analysis of existing business processes across retail banking, commercial banking, investment banking, and support functions
• Create detailed process maps, workflows, and documentation using industry- standard methodologies (BPMN, Six Sigma, Lean)
• Identify process gaps, inefficiencies, and areas for improvement through data analysis and stakeholder interviews
• Maintain process repositories and ensure documentation remains current and accessible
  

• Lead process reengineering initiatives to enhance operational efficiency, reduce costs, and improve customer experience
• Collaborate with cross-functional teams to design and implement process improvements
• Develop business cases for process changes, including cost-benefit analysis and risk assessment
• Monitor and measure process performance using KPIs and metrics to ensure continuous improvement
  

Stakeholder Management Communication

• Work closely with business users, IT teams, operations managers, and senior leadership across multiple regions
• Facilitate workshops, requirements gathering sessions, and process validation meetings
• Present findings and recommendations to executive leadership and steering committees
• Act as liaison between business units and technology teams during system implementations
  

Regulatory Compliance s Risk Management

• Ensure all processes comply with local and international banking regulations (Basel III, GDPR, SOX, etc.)
• Collaborate with compliance and risk teams to identify and mitigate process- related risks
• Support audit activities by providing process documentation and evidence of controls
• Stay current with regulatory changes and assess impact on existing processes
  

Digital Transformation Support

• Support automation initiatives including RPA, workflow management, and digital banking platforms
• Work with technology teams to define functional requirements for process automation
• Assist in vendor selection and implementation of process management tools
• Champion adoption of new technologies and digital processes across the organization
  

Qualifications

Required Qualifications Education s Certifications

• Bachelor’s degree in business administration, Finance, Information Systems, or related field
• Professional certifications preferred: Six Sigma Black Belt, Certified Business Analysis Professional (CBAP), or equivalent process improvement certification
  

Experience

• Minimum 7-10 years of business process analysis experience in banking or financial services
• Proven track record of leading large-scale process improvement initiatives
• Experience with regulatory requirements in banking (Basel, SOX, AML, KYC)
• Hands-on experience with process mapping tools (Visio, ARIS, Signavio, or similar)
• Experience with project management methodologies (Agile, Waterfall)
  

Technical Skills

• Advanced proficiency in process modeling techniques and tools
• Strong analytical skills with experience in data analysis tools (Excel, SQL, Tableau, Power BI)
• Knowledge of banking systems and applications (core banking, CRM, trading platforms)
• Understanding of automation technologies (RPA, BPM, workflow tools)
• Familiarity with ITIL framework and service management principles
  

Core Competencies

• Excellent written and verbal communication skills with ability to present to senior executives
• Strong facilitation and workshop leadership capabilities
• Critical thinking and problem-solving skills with attention to detail
• Ability to work independently and manage multiple projects simultaneously
• Cross-cultural awareness and ability to work with global teams across different time zones
  

Preferred Qualifications

• Master's degree in Business Administration or related field
• Experience in multiple banking domains (retail, commercial, investment banking)
• Knowledge of emerging technologies (AI, machine learning, blockchain) and their application in banking
• Experience with cloud-based process management platforms
• Previous consulting experience with external clients
• Fluency in multiple languages relevant to global operations
  

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