Role Description
UST Tittle :: Associate III - BPM
Who We Are
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Summary
UST is looking for Sr Business Process Analyst
The Opportunity
- Our Center for Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.
- As a Senior Business Process Analyst, you will be responsible for supporting the analysis, design, and optimization of business processes across various departments within the organization.
- The ideal candidate will have a proven track record in process improvement, data analysis, and implementation of process changes.
- As a subject matter expert, the Senior Business Process Analyst will support key initiatives aimed at improving operational performance, enhancing customer satisfaction, and delivering measurable business value.
Responsibilities
- Support the identification, analysis, and documentation of business processes and workflows to identify areas for improvement and optimization
- Develop and implement process improvements using methodologies such as Lean, Six Sigma, and BPMN (Business Process Model and Notation)
- Collaborate with business leaders, stakeholders, and IT teams to define business requirements and ensure alignment with organizational goals
- Conduct data analysis to identify trends, root causes of inefficiencies, and opportunities for automation or technology integration
- Create and present detailed reports, process maps, and documentation for both technical and non-technical audiences
- Facilitate workshops and training sessions to build process improvement capabilities across the organization
- Fostering a culture of continuous improvement and learning
- Monitor the effectiveness of implemented process improvements and provide ongoing support to ensure sustained results
- Evaluate new tools, technologies, and software solutions to streamline business processes and enhance productivity
What You Need
- 4+ years of experience in business process analysis, process improvement, or related roles.
- Strong expertise in process modelling, mapping, mining, and analysis techniques
- Proven experience with Lean, Six Sigma, or other process improvement methodologies (certifications preferred)
- Excellent problem-solving, critical thinking, and analytical skills
- Strong project management skills with the ability to lead initiatives
- Exceptional communication and interpersonal skills, with the ability to engage with both technical and business stakeholders effectively
- Experience with business process management and process mining software (e.g., Symbio, Celonis, or similar tools).
Desired Skills
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Experience working on an Agile / Scrum team a plus
- Certification in Lean Six Sigma (Black Belt or Green Belt) and/or Business Process Management (BPM)
- Knowledge of Agile methodologies and their application to process improvement
- Experience in domains such as sales, marketing, product development, HR, supply chain, and manufacturing a plus
Qualification
- Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred)
What We Believe
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Agile Methodologies,Modeling,Workflow
