Retail Operations Manager

About DailyObjects

At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast-growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview

Retail Operations Manager

Key Responsibilities

• Store Operations & SOPs:

  Implement and audit daily operational processes — store readiness, stock accuracy, billing, customer service, and store closure. Ensure adherence to SOPs across all locations.

• Team Leadership & Training:

  Lead and mentor a team of store managers and executives. Define KRAs, ensure shift scheduling, and build training programs on POS, brand philosophy, visual merchandising, and customer engagement.

• Inventory & Replenishment:

  Ensure real-time stock visibility and availability through accurate demand forecasting, auto-replenishment, and coordination with central teams. Conduct periodic stock audits to control shrinkage.

• Customer Experience & CRM:

  Drive exceptional service standards across all touchpoints. Enable loyalty programs, feedback loops, and personalization at stores using CRM/POS insights.

• Omnichannel Execution:

  Oversee POS and system integrations to enable omnichannel operations including click & collect, exchanges, and inventory sync across platforms.

• Performance Monitoring:

  Analyze sales performance, footfall conversion, average transaction values, and zone-wise contribution. Use analytics to drive continuous improvement in store efficiency.

• Store Upkeep & Compliance:

  Ensure timely facility maintenance, vendor coordination, and compliance with safety, labor, and legal standards. Maintain brand consistency across all physical formats.

• Expansion & Launches:

  Play a key role in new store launches — site handovers, operational planning, staff deployment, and ensuring SOP readiness from day one.

Qualifications & Skills

• 5–10 years of relevant experience in retail operations or multi-store management, preferably in premium lifestyle or D2C environments.
• Strong understanding of store operations, inventory flow, SOP implementation, and retail KPIs.
• Experience with POS, ERP, and CRM tools.
• Analytical mindset with executional rigor.
• Excellent people management and vendor coordination skills.
• Willingness to travel frequently for store audits, new launches, and training.

Company Culture

At DailyObjects, we value adaptability, innovation, and a "can-do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.