Job description
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
Responsibilities of this position will include:
Field Support & Escalation Leadership
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Serve as the primary point of contact for SPaCEE system support and business teams.
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Resolve technology and service-delivery issues across data platforms and associated systems.
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Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
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Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
Systems, Data Integrity & Change Management
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Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.
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Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
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Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
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Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
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Support platform maintenance releases, upgrades, and cross-system dependency assessments.
Reporting, Data, and Analytics
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Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensure accuracy and integrity of program data across all systems and vendors.
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Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making
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Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
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Deliver action-oriented insights and recommendations during quarterly and annual business reviews.
Congress & Speaker Program Integration (ROE/ROS, Customer Journey)
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Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).
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Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
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Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.
Process Optimization & Documentation
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Maintain and improve process documentation, workflows, and SOP alignment.
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Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.
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Build and maintain automated reports and insights packages that support greater operational efficiency.
Basic Qualifications
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Bachelor's degree & 4 years of directly related experience OR
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Associate’s degree & 6 years of directly related experience OR
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High school diploma / GED & 8 years of directly related experience
Preferred Qualifications
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Bachelor’s degree and 4 in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR
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Experience with managing relationships with key stakeholders
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Experience managing competing demands and priorities
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Strong time management, organization, and prioritization skills
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Strong problem-solving skills
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Strong written and verbal communication skills
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Exceptional attention to detail with the ability to multi-task
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Ability to work well in teams and interact effectively with various levels of management
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Willingness to be flexible to meet team goals and priorities
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Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
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Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus
Competencies
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Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.
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Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.
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Work in Teams - Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization.
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Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
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Shapes Amgen’s Future - Considers future possibilities and scenarios that may affect the team/organization.
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Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.
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Delivers Results - Addresses risks and contingencies as part of the planning process.
