Program Manager

ON-SITE Working

Immediate Start preferred

Program Manager with 9+ years of experience

You'll be well placed in our dynamic and friendly Development Team.

Situated in the prestigious Silver Utopia Building, Chakala,

Andheri East, Mumbai – 400099, Maharashtra

The Program Manager:

·          Is an integral part of Ziksu’s IT and Business operations team. A senior and central figure within Ziksu’s IT department, playing a critical role in managing the successful delivery of technology projects.

·          Leads and manages cross-functional teams to achieve project milestones and objectives, ensuring projects are delivered on time, within budget, and meet or exceed quality standards.

·          Manages the full project lifecycle from initiation through to closure, including planning, execution, monitoring, and finalising projects according to strict deadlines and within budget.

·          Manages and coordinates internal resources and third parties/vendors for the flawless execution of projects, ensuring resource availability and allocation.

·          Works closely with business stakeholders to ensure effective and efficient implementation of technology solutions, aligning project objectives with business goals and customer needs.

·          Ensures risk management processes are in place to identify and mitigate project risks, maintaining comprehensive project documentation for all phases of the project lifecycle.

·          Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality, leveraging project management best practices and standards.

The incumbent is expected to:

·          Operate within Ziksu’s framework, policies, and procedures, ensuring effective transparency and accountability in all activity.

·          Work collaboratively with staff in other departments to foster a compliance culture, achieve common goals and best practice.

·          Communicate effectively, with staff, at all levels across the organisation.

·          Demonstrate initiative, autonomy, analytical problem-solving skills, and alignment with Ziksu’s strategic objectives. 

·          Demonstrate a strong customer focus, always.

·          Consider Ziksu’s objectives first when undertaking all duties, ensuring zero tolerance to non-compliance.

·          Model integrity, professionalism, and respect in all interactions.

·          Champion a compliance culture.

·          Demonstrate exceptional research, conceptual and risk management skills.

·          Actively participate in providing innovative solutions to strategic and complex issues.

·          Display a well-developed knowledge and understanding of the legislative framework, standards, risk management and best practice methodologies relevant to financial compliance.

·          Support organisational change and continuous improvement by actively contributing to achieve Ziksu’s vision, mission, and priorities.

·          Lead and manage the planning, execution, and delivery of complex and technical projects in line with strategic business objectives.

·          Create and maintain detailed project plans to track progress, key milestones, dependencies, and deliverables.

·          Develop and manage RAID (Risks, Assumptions, Issues, and Dependencies) logs to proactively manage project challenges.

·          Manage cross-functional internal teams and third-party vendors to ensure seamless project execution.

·          Manage scope, schedule, and cost changes using structured change control and verification techniques.

·          Perform robust risk management to minimise threats and capitalise on opportunities throughout the project lifecycle.

·          Measure and monitor project performance using KPIs, dashboards, and other reporting tools.

·          Produce comprehensive governance reports in collaboration with the IT Project Manager and Project Management Resource Officer (PMRO).

·          Report on project progress, risks, and escalations to senior stakeholders and executive management as needed.

·          Ensure accurate and timely project billing and manage budget compliance.

·          Draft statements of work and assist with contract documentation in collaboration with technical experts and commercial teams.

·          Ensure technical feasibility and availability of skilled resources aligned with project demands.

·          Manage Profit & Loss (P&L) for projects, ensuring profitability and cost control.

·          Drive compliance with deal review, security, and quality standards across all engagements.

·          Maintain all necessary documentation for audits, compliance, and future reference.

·          Manage, mentor and lead high-performing, cross-functional project teams to deliver high-quality outcomes.

·          Oversee end-to-end quality assurance and delivery processes to meet stakeholder expectations.

·          Provide strategic supervision, guidance and mentoring to team members and project stakeholders.

·          Lead engagement with senior client stakeholders and internal leadership across multiple projects.

·          Conduct post-project reviews to evaluate success criteria, capture lessons learned and drive continuous improvement.

·          Oversee a portfolio of concurrent projects and provide leadership, supervision, coaching, and support to IT Project Managers and PMRO staff.

·          Bachelor’s / Master’s degree in Information Technology, Computer Science, Engineering or related field like Business Administration, with a focus on Project Management. Certified PMP (Project Management Professionals) will be highly regarded. 

·          Payment Domain Expertise: Hands-on experience and expertise in the payment domain. Experience in the banking and financial services industry is essential.

·          9–12 years of experience managing end-to-end delivery of complex projects using Agile and Waterfall methodologies.

·          Proven ability to lead and manage cross-functional technical teams and manage large-scale transformation programs.

·          Strong commercial experience including full P&L ownership and strategic budgeting.

·          In-depth experience in creating project plans, managing RAID logs, change-controls, and project governance.

·          Experience in managing multi-vendor environments and complex stakeholder ecosystems.

·          Demonstrated leadership in mentoring, coaching, and developing junior project managers.

·          Expertise in project auditing, compliance, and risk frameworks.

·          Good communication and interpersonal skills with the ability to work effectively with all stakeholders.

·          Strong leadership, communication and management skills

·          Ability to understand the different business practices that will exist in a large organisation

·          Strong sense of regulatory requirements and necessary reporting procedures

·          High-level organisational skills, including the ability to multitask and prioritise when dealing with a diverse array of competing demands

You MUST ANSWER the QUESTIONS attached and PROVIDE YOUR RESUME. Please note: Preference will be given to availability for an IMMEDIATE START (within 7 Days).

For any queries, please reach out to work@ziksu.com