Program Manager

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose

shaping healthcare possibilities

efficient, effective, and equitable

100%

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

AVP- Program Management

Responsibilities: -

• Lead the end-to-end planning, execution, and delivery of programs.
• Develop detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
• Programs will be in the space of technology modernization, cloud migrations, application development, and data & analytics.
• Implement robust change management and governance processes to ensure successful delivery.
• Ensure all project milestones and deliverables are completed on time, and within set scope and budget.
• Serve as the primary point of contact for clients, understand the requirements, set clear expectations, and ensure the objectives are met.
• Maintain ongoing communication with stakeholders, provide updates on project progress, risks, and outcomes.
• Manage client relationships and ensure a high level of customer satisfaction throughout the project lifecycle.
• Identify and manage risk, and implement mitigation strategies as needed.
• Proactively address issues that arise during the project lifecycle, ensure minimal disruption to timelines or budgets.
• Escalate significant risks or issues to senior management and client stakeholders when necessary.
• Manage cross-functional teams, including software development, AMS, QA, and operations teams, ensure alignment with project goals and deliverables.
• Work with resource managers to allocate the right resources for each phase of the project.
• Mentor and guide team members, foster a culture of collaboration and continuous improvement.
• Define and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for projects.
• Ensure that project outcomes meet or exceed the agreed-upon performance metrics and customer expectations.
• Facilitate reviews and post-project evaluations to assess outcomes and identify areas for improvement.
• Oversee financial aspects of engagements, including budgeting, forecasting, and margin management.
• Monitor project profitability and ensure cost control measures are in place, manage any scope changes or unforeseen challenges that may impact the budget.
• Ensure accurate invoicing, billing, and reporting for all engagements, maintain financial health and compliance with contract terms.

Experience: -

• 18+ Years

Location: -

• Mumbai
• Pune
• Bangalore

Educational Qualifications: -

• Engineering Degree – BE/ME/BTech/MTech/BSc/MSc.
• Project / Program / Change management certification is desirable.
• Master of Business Administration (MBA) and/or master’s degree in a relevant field is advantageous
• PMP, PRINCE2, or similar project management certification

Mandatory Technical Skills: -

• 15+ years of experience, at least 8-10 years in executing/managing software implementation programs, Including at least 3 years of fixed price/outcome-based/managed services programs experience
• Proven experience as a Program Manager with a successful track record of managing complex, cross-functional and multi-stakeholder programs
• Experience of managing technology modernization, Cloud migrations, application development and analytics initiatives
• Minimum 3 years of experience working in the healthcare domain
• Strong track record of managing complex programs with multiple stakeholders, ensure successful delivery within fixed-budget constraints
• Experience in budgeting, cost management, and financial forecasting for engagements
• Familiarity with Software Development Life Cycle (SDLC), Agile methodologies, and AMS best practices
• Proficiency in project management tools (e.g., Jira, Microsoft Project) and financial tracking tools
• Excellent leadership and team management skills, with the ability to lead cross-functional teams in a matrix environment
• Strong communication and interpersonal skills, with the ability to manage client relationships and communicate effectively with both technical and non-technical stakeholders
• Demonstrated ability to negotiate and influence outcomes in client-facing engagements

Good to Have Skills: -

• Experience in managed services, ITIL, and service delivery models
• Experience in working with global delivery teams in a multi-vendor environment

Our commitment

To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.

What drives us

At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

Life @CitiusTech

Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge

Great Place to Work for’

Our EVP

Be You Be Awesome

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

To learn more about CitiusTech, visit https://www.citiustech.com/careers and follow us on

Happy applying!