Position Summary: We are seeking highly accomplished IT Infra, Operation, ITSM Lead who can be the part of the GEDU IT Infra & Operation Team at GEDU Noida. The person should preferably have worked as Infra, Operation and Network support lead including Azure, Office365. He/she should be driven by business needs, should be a great user advocate, should have good communication skills and ability to inspire people at all levels to follow your customer intimacy. He/she can work with flexible sift according to different time zone based on organisation need. Responsible for co-developing the vision and strategy of the product by collaborating with Product Managers, product owners, architects, R&D leadership. He/she develops and communicates the strategic direction for the software teams. He/she collaborates with user experience team to define intuitive user experience to our users. He/she collaborates with R&D stakeholders to define the non-functional roadmap for the product. Duties and Responsibilities: Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs). Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes. Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation. Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems. Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity. Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner. Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness. Manage/Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needs

Job Title : Senior Thesis Cloud Consultant Reports To Tittle : Service Delivery Manager Business Function/Sub Function: GBS/Gedu Services. Location: Noida, India Key Responsibilities: Implement the Thesis Cloud Student Management System Product and modules to meet GBS requirements. Lead and participate in workshops in relation to their solution design. Analyse requirements and proposed business processes, translating these into a documented Solution Design, using Thesis Cloud standards. Make recommendations relating to business process re-engineering needed to accommodate the successful implementation of the Product. Contribute to on-going product development by identifying common Customer requirements and feeding these enhancement requests into the Thesis Cloud product development process. Participate in and be responsible for the QA of configured test systems to ensure that the Solution Design has been implemented as specified. Implementation expertise across Thesis Cloud modules like Student Academic Record, Student Admissions, Analytics, Student Billing, Student Communications, Financial Aid, Reporting, Student Life, System Management Implement security across the Thesis Cloud system using the RBAC, data security. and industry best practices. Implement reporting, workflows, & other Thesis Cloud technical features. Support GBS business as usual activities. Required Skills and Qualifications: Extensive expertise in student management systems like Oracle PeopleSoft Campus Solutions, Workday Student or any similar SMS systems. You will have an in-depth knowledge of our Thesis Cloud software modules, processes and associated products. Minimum of 3 full cycle implementations of Thesis Cloud or any other student management systems Bachelors or master’s degree in a relevant (Financial) study or significant relevant experience in this sector. Excellent Business Analysis, communication, presentation, leadership, time management and inter-personal skills. Ability to effectively lead workshops and presentations to a mixed audience containing differing levels of seniority and experience. Experience: 7-10 Years of experience.

Job Title: Head of SEO Location: Noida Position Overview: We are seeking a results-driven and experienced Head of SEO to join our leadership team. This key role will be responsible for developing and executing an advanced SEO strategy focused on enhancing our search presence across a range of educational keywords, driving high-quality traffic to our platforms, and increasing student engagement. The ideal candidate will have a deep understanding of SEO within the education sector, a proven track record of delivering impactful SEO campaigns, and strong leadership skills to build and manage an effective team. Key Responsibilities: Strategic SEO Leadership Develop & Implement Comprehensive SEO Strategy : Create and execute a robust SEO strategy tailored to the education sector, aligned with our business objectives and aimed at increasing organic traffic, improving rankings for high-value keywords, and boosting overall brand visibility. Define and Drive SEO KPIs : Establish clear KPIs for SEO performance, tracking metrics such as organic traffic, lead generation, conversion rates, rankings, and overall site performance. Monitor, analyze, and optimize these metrics to ensure continuous growth. Lead Cross-Department Collaboration : Work closely with marketing, content, product, and technology teams to ensure that SEO objectives are met and integrated seamlessly into our broader digital strategy. Business: - Drive relevant traffic, generate qualified leads for the organization and achieve defined target. AI and SEO Must be well versed with AI SEO and have been working for all search engine in improving content for AI results. Google AI, ChatGPT content AI etc. (Mandate) Technical SEO Management Audit and Optimize Website Structure : Oversee the technical SEO of the website, ensuring optimal site architecture, crawlability, and indexation to maximize search engine performance and user experience. Technical SEO Oversight : Identify and resolve key technical issues such as page speed, mobile optimization, schema markup, broken links, duplicate content, and crawl errors. Ensure that SEO best practices are implemented across the websites development lifecycle. Work with Development Teams : Collaborate with IT and web development teams to ensure SEO requirements are implemented effectively, including ensuring SEO compatibility with CMS, page load speeds, and mobile optimization. On-Page SEO & Content Strategy Content Optimization & Strategy : Partner with the content team to optimize educational content, ensuring it is SEO-friendly, targeting relevant keywords that align with the academic goals and pain points of our audience. Keyword Research & SEO Content Strategy : Conduct extensive keyword research to identify high-potential keywords in the education industry. Develop a targeted keyword strategy that drives qualified traffic from prospective students, parents, and educators. Content Performance Analysis : Measure the impact of content on organic rankings and traffic. Use data to continuously optimize content and guide the creation of high-value educational resources like blog posts, articles, guides, and eBooks. Off-Page SEO & Link Building Develop Link Building Strategy : Implement and oversee an effective link-building strategy, ensuring high-quality backlinks are acquired from reputable education-related sites, authoritative publications, and blogs. Brand Partnerships and Outreach : Establish relationships with educational influencers, partners, and thought leaders to promote the brand and drive high-authority backlinks. Monitor and Manage Online Reputation : Manage the brand’s online reputation by proactively addressing negative SEO impacts, managing reviews, and ensuring that educational platforms feature content that enhances brand trust. Student Acquisition & Lead Generation Optimization Optimize for Student Conversion : Align SEO efforts with lead generation and student enrollment campaigns. Optimize landing pages and other conversion-focused elements to convert organic traffic into student leads and enrollments. Local SEO for Educational Centers : For institutions with physical campuses, develop and implement a local SEO strategy to drive foot traffic and increase visibility in local search results. Analytics & Reporting Data-Driven Insights : Leverage analytics platforms (Google Analytics, Google Search Console, SEMrush, Ahrefs, etc.) to track SEO performance, monitor keyword rankings, and analyze user behavior. Reporting & Communication : Provide clear, actionable insights to the executive team, translating SEO performance into business impact. Regularly report on SEO progress, challenges, and opportunities. Competitor Analysis : Conduct thorough competitor analysis to identify gaps in their SEO strategy and uncover opportunities for differentiation. Team Leadership & Development Lead the SEO Team : Manage and mentor a growing SEO team, fostering a culture of innovation, continuous learning, and excellence. Ensure that the team is motivated and aligned with broader company goals. Training & Development : Provide ongoing training and professional development opportunities for the SEO team to stay on top of SEO trends, tools, and best practices. Resource Allocation : Effectively manage resources and SEO budgets, ensuring high-impact initiatives are prioritized. Required Skills and Qualifications: Experience : Minimum of 14-16 years of SEO experience, with at least 5 years in a leadership role within the education sector (higher education, online learning, e-learning platforms, etc.). Expertise in Educational SEO : Deep understanding of the SEO landscape in the education industry, including trends, challenges, and opportunities that apply to schools, colleges, universities, and online learning platforms. Strong Technical SEO Skills : Expertise in technical SEO, including site audits, site architecture, URL structures, page speed optimization, mobile-first indexing, and schema markup. Content & Keyword Strategy : Proven track record in keyword research, on-page optimization, content marketing, and working with content teams to produce high-quality SEO-driven content. Analytics & Tools Proficiency : Advanced knowledge of SEO tools (Google Analytics, SEMrush, Ahrefs, Moz, Screaming Frog, etc.), with the ability to extract actionable insights from data to drive continuous optimization. Leadership Experience : Demonstrated experience in leading, managing, and growing SEO teams, as well as influencing stakeholders across departments (marketing, product, IT). Adaptability : Ability to adapt to an evolving digital environment and respond proactively to changes in search engine algorithms or shifts in the education market. Education Industry Knowledge : Experience working with education-specific keywords and content, understanding student personas, and optimizing for the conversion of prospective students. Preferred Qualifications Experience in Online Education : Familiarity with the intricacies of SEO for online learning platforms, including distance education and ed-tech solutions. International SEO : Experience with SEO for global or multi-campus educational institutions, optimizing for various languages and regions. Education: MCA/BCA or Engineering as well as coding knowledge from well-established institution. SEO for Mobile and App Optimization : Experience optimizing mobile-first websites and education apps for search engines. Join us on this exciting journey!

Job Title: Full Stack .Net Developer Location: Noida, Sector 64 Position Overview: We are seeking a skilled and highly motivated Full Stack Developer with expertise in Umbraco, WordPress & Joomla CMS to join our dynamic team. You will be responsible for creating a high-quality website with responsive design and optimized webpages. Your primary focus will be on full stack development, using HTML, CSS, JavaScript and .NET to bring our designs to life and ensure they are visually appealing and user-friendly across different screen sizes and devices. Key Responsibilities: Collaborate with the design team to translate visual designs into well-structured and efficient CMS based websites. Develop responsive websites that provide an optimal user experience across multiple devices and browsers. Optimize website performance and ensure fast loading times by minimizing code and optimizing image files. Conduct thorough testing and debugging to identify and fix any issues or errors that may arise during the development process. Stay up to date with industry development trends, and best practices, and proactively suggest innovative ideas to improve our website development process. Collaborate with cross-functional teams, including designers, back-end developers, and project managers, to ensure seamless integration and delivery of web projects. Troubleshoot and resolve any technical issues related to websites and third-party integrations, ensuring high levels of reliability and uptime. Maintain and update existing websites by implementing content updates, feature enhancements. Provide technical guidance and support to internal teams and Brand managers, assisting them in understanding website functionality and resolving any related inquiries. Required Skills and Qualifications: 3+ years of experience in developing scalable web application and hands- on C# and ASP.NET, .NET 5+. Proven experience with Umbraco / Wordpress/ Joomla for front end development. Experience using Typescript, Angular or React. Experience building integrated, responsive and accessible sites. Experience working in an Agile environment. Familiarity with Azure Cloud services and DevOps including common Git actions and CI/CD workflows. Knowledge of the Umbraco environment in terms of security setup. Proficiency in front-end technologies such as JavaScript and jQuery, with a solid understanding of HTML and CSS. Familiar of website performance optimization and SEO best practices, with familiarity in accessibility standards. Excellent problem-solving skills and the ability to work effectively in a team-oriented, fast-paced environment. Experience in utilizing SQL Server for efficient database management and optimization. Familiarity with XML and JSON data formats, and experience in working with RESTful APIs. Excellent problem-solving skills and attention to detail, with a passion for delivering high-quality, error-free code. Strong communication and interpersonal skills, with the ability to work effectively in a team environment and effectively communicate technical concepts to non-technical stakeholders. Ability to manage multiple projects simultaneously and adhere to project timelines and deadlines. Join us on this exciting journey!

Job Title: Senior UX Designer Job Location: Noida, Sector-64 Position Summary: Specialized in creating wireframes and prototypes using Invision and have driven A/B testing processes that improved conversion rates by 20%. With a proven track record in assisting product teams across industries (EdTech - prefer), consistently recognized for innovative solutions. Key Responsibilities: We're seeking a highly creative individual with exceptional skills in designing digital products. If you thrive on innovation and crafting visually stunning and user-friendly designs, we want you on our team. Create wireframes, prototypes, high-fidelity designs, and visualizations using Figma. Develop user-centric design solutions through research, strategy, and execution. Collaborate with cross-functional teams to ensure effective communication and project delivery. Communicate design ideas and prototypes to developers. Conduct usability testing and gather feedback from users to inform design decisions. Stay up to date with industry trends and best practices in UI/UX design. Plan, create, and execute A/B and multivariate tests to evaluate design effectiveness Skills & Qualification: Design Deck A minimum of 5 to 7 years of UX design experience is required. Strong portfolio of design projects. Excellent communication skills. Problem-solving aptitude & Design Thinking. Bachelors degree in design, Computer Science, Technology or in related fields. MUI components Figma Extensive experience in using UX design best practices to design solutions. Familiarity with accessibility standards and inclusive design practices Ability to iterate designs and solutions efficiently and intelligently

Position Overview: Working with the Finance Systems Manager, the role will ensure that ERP system is available and fit for purpose. The ERP Systems Developer will be developing the ERP system, providing comprehensive day-to-day support, training and develop the current ERP System for the future. Key Responsibilities: As a Sr. DW BI Developer, the candidate will participate in the design / development / customization and maintenance of software applications. As a DW BI Developer, the person should analyse the different applications/Products, design and implement DW using best practices. Rich data governance experience, data security, data quality, provenance / lineage. The candidate will also be maintaining a close working relationship with the other application stakeholders. Experience of developing secured and high-performance web application(s) Knowledge of software development life-cycle methodologies e.g. Iterative, Waterfall, Agile, etc. Designing and architecting future releases of the platform. Participating in troubleshooting application issues. Jointly working with other teams and partners handling different aspects of the platform creation. Tracking advancements in software development technologies and applying them judiciously in the solution roadmap. Ensuring all quality controls and processes are adhered to. Planning the major and minor releases of the solution. Ensuring robust configuration management. Working closely with the Engineering Manager on different aspects of product lifecycle management. Demonstrate the ability to independently work in a fast-paced environment requiring multitasking and efficient time management. Required Skills and Qualifications: End to end Lifecyle of Data warehousing, DataLakes and reporting Experience with Maintaining/Managing Data warehouses. Responsible for the design and development of a large, scaled-out, real-time, high performing Data Lake / Data Warehouse systems (including Big data and Cloud). Strong SQL and analytical skills. Experience in Power BI, Tableau, Qlikview, Qliksense etc. Experience in Microsoft Azure Services. Experience in developing and supporting ADF pipelines. Experience in Azure SQL Server/ Databricks / Azure Analysis Services Experience in developing tabular model. Experience in working with APIs. Minimum 2 years of experience in a similar role Experience with data warehousing, data modelling. Strong experience in SQL 2-6 years of total experience in building DW/BI systems Experience with ETL and working with large-scale datasets. Proficiency in writing and debugging complex SQLs. Prior experience working with global clients. Hands on experience with Kafka, Flink, Spark, SnowFlake, Airflow, nifi, Oozie, Pig, Hive,Impala Sqoop. Storage like HDFS , Object Storage (S3 etc), RDBMS, MPP and Nosql DB. Experience with distributed data management, data sfailover,luding databases (Relational, NoSQL, Big data, data analysis, data processing, data transformation, high availability, and scalability) Experience in end-to-end project implementation in Cloud (Azure / AWS / GCP) as a DW BI Developer Rich data governance experience, data security, data quality, provenance / lineagHive, Impalaerstanding of industry trends and products in dataops , continuous intelligence , Augmented analytics , and AI/ML. Prior experience of working in cloud like Azure, AWS and GCP Prior experience of working with Global Clients

Job Title: Instructional Designer Location: India Work From Office Position Overview: This an exciting opportunity for an experienced Instructional Designer/Learning Designer to join a fast-growing team where you will play a key role in shaping the online learning experience at GEDU. We are looking to recruit an Instructional Designer that uses his/her skills to create inspiring and effective student-centred learning experiences. You will work with a range of colleagues including faculty subject matter experts, Learning Technologists, and media producers to create high-quality courses. Key Responsibilities: Develop instructionally valid digital, blended and face to face content in consultation with faculty subject matter experts. Work with faculty subject matter experts to create or revise course materials based on curricular requirements. Ensure course designs are suited to the adult online learner and meet our standards for presentation and instructional design. Create strong alignment between the program outcomes, course competencies, assessments, and learning activities to increase learner efficiency in mastering competencies. Prioritize and manage course development activities and deliverables for multiple projects to ensure on-time delivery of course content. Design and integrate instructional media into online courses to maximize the effectiveness of the online learning experience by increasing interaction, motivation, instruction, and practice opportunities in an online environment. Proactively research and use emerging learning practices and technologies to continuously improve design and development practices and their effect on the business. Ability to write effective online instructions, leader/ instructional text, audio scripts/video scripts for passive and inter-active mediums. Qualifications: Education: Bachelors degree or equivalent Work experience: Minimum of 5-8 years experience in instructional design, teaching, training, or related field Working knowledge of or experience applying instructional design, adult learning, or online learning theories to the design, development, or delivery of instruction. Proven visualisation and creative writing skills with knowledge of storyboarding for multimedia productions. Proven ability to communicate effectively and professionally, both verbally and in writing. Strong organization and management skills to proactively manage and prioritize the course development activities for multiple courses with firm deadlines. Demonstrated strong attention to detail, initiative and follow-through. Proficiency with MS Word and Excel. Experienced in learning software applications such as Articulate 360, Canvas, and SharePoint. Knowledgeable of web-based learning, e-learning standards (e.g. SCORM, xAPI), virtual learning. Working knowledge of or experience designing or developing interactive instruction. Motivated and self-driven and comfortable in a fast moving, dynamic environment. Copy-editing, proof-reading skills are an added advantage. Join us on this exciting journey! To know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf

Job Title : Senior Microsoft Systems Specialist Reports To Title : Head of IT Operations Business Function/Sub Function: IT Infra & Operation Location: Noida, India Position Overview You will design, build and deploy many features of O365/Azure AD, including system administration to support existing and future systems and to enable seamless integration into the company environments globally. There will be a focus on O365/Azure AD cloud infrastructure, configuration management and security to leverage corporate identity, network connectivity, and device type, helping to improve employee productivity. You will utilize your expert level experience and knowledge of Office 365/Azure AD architecture, administration, and best practice recommendations combined with a strong current and deep experience in security, legal and regulatory/compliance controls required for cloud environments. You will be responsible for aiding the development teams in the engineering and design, and leading in the testing, migration tooling, and deployment of the enterprise messaging and collaboration tool sets in Office 365/Azure AD. Key Responsibilities Administer and support Office 365 suite configurations , policies and Analyse, troubleshoot and Office 365 platforms. Provide subject matter expertise of Office 365 and Microsoft Azure with emphasis in security (Advanced Threat Protection (ATP) policies for Office 365, Entra, Azure AD Identity Protection, Conditional Access (CA), Azure Information Protection and Office365 Message Encryption ), architectural design, migration management and support of large-scale implementations. Work with the Information Security Officer developing a strategic plan for security. Provide subject matter expertise in Compliance & data retention leveraging Office 365 Data Loss Protection (DLP), Cloud Access Security Brokers (CASB), & Native Office 365 capabilities such as retention policies including Office 365 eDiscovery & Advanced eDiscovery. Implementation of new Office 365 features and functionality ( Microsoft Teams, Office 365 Groups, Planner, PowerApps ) and migrations to a target cloud O365 tenant, whether on-prem to cloud, cloud-to-cloud or external productivity (e.g., G Suite) to cloud. Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint and other O365 collaboration. In-depth knowledge of Authorization & Authentication in Microsoft hybrid environment and experience with Azure AD including Single Sign On (SSO) and Multi-Factor Authentication (MFA) Assist in developing and implementation of support strategies for the various Office 365 applications. Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical customers where appropriate, act as a mentor to apprentices studying Azure cloud. You will be a qualified Azure engineer with operational and architect level experience, as well as Microsoft certified for Azure solutions architect and Office 365. Skillset & Qualification: 8 - 10 years of experience and significant experience with ideally 5+ years as an O365 engineer in a 5000+ user environment Expert knowledge of Office 365 Platform, Exchange Online, SharePoint Online, Entra, Intune, Teams, Power BI, Security & Compliance Center, and OneDrive for Business Expert knowledge of Azure Active Directory, End Point Manager, and the Microsoft Identity Platform. Experience of configuring and working in cross-tenant, offshore teams. Expert knowledge of integrating Apple and Android hardware auto enrolment. Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications Experience in setting up and maintaining virtual desktops (VDI) Experience with Microsoft Active Directory services including forest and domain design, policies, topology, replication, and trusts Implementation of advanced functions of Office 365 Security and Compliance Centre, Microsoft Federation Integration with Office 365, Azure and Identity Management with proven expertise in Product Information Management (PIM) / Privileged Access Management (PAM) Experience setting up and maintaining firewalls would be an advantage. Manage IT infrastructure projects, upgrades, and migrations based on business requirements. Collaborate with business leaders, product managers, and R&D teams to align IT strategies with organizational goals. Provide regular reports and insights on IT performance, risks, and improvement plans. Proven experience in Azure cloud, IT Infrastructure, Operations, ITSM, and Network Administration. Hands-on experience in Microsoft Azure, cloud monitoring & notification setup. Strong knowledge of ITIL processes , service management tools, automation, and PowerShell scripting. Proven experience in leading IT support teams, managing IT projects, and collaborating with cross-functional teams. Deep expertise in cloud, hybrid IT environments, and IT service management. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication, leadership, and stakeholder management skills. Ability to work across different time zones as per business needs. Strong analytical mindset, with a focus on continuous improvement and automation. Qualification : Bachelors or Master's degree in computer science, Information Technology, Engineering, or a related field. Professional Certifications (Preferred but not mandatory): Microsoft Certifications : Microsoft Certified Solutions Architect (AZ-305) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft 365 Certified: Modern Desktop Administrator Associate IT Service Management (ITSM) & Security Certifications: ITIL v4 Foundation (or higher) for ITSM best practices Networking Certifications : Cisco CCNA/CCNP, Aruba, or Arista networking certifications are a plus. Good to Have Experience integrating Microsoft 365 with LMS platforms like Moodle or Thesis.

Job Title: Admissions Officers Location: Noida Work From Office ROLE PURPOSE: To assess and evaluate student applications for our diverse university partners worldwide. As an Admissions Officer, you will play a vital role in ensuring the accuracy and completeness of applications, guiding students through the admissions process, and making informed decisions regarding their eligibility for admission. Your primary objective is to support aspiring students in their educational journey by providing comprehensive and efficient admissions services, ultimately contributing to their successful enrolment at esteemed universities across the globe. ROLE and RESPONSIBILITIES: Application Assessment: Review and evaluate student applications received through our online platform, ensuring compliance with university requirements and guidelines. Document Verification: Verify the authenticity and accuracy of applicant documents, including academic transcripts, recommendation letters, and other supporting materials. Eligibility Evaluation: Assess applicants' qualifications, academic achievements, and personal statements to determine their suitability for different university programs. Communication: Correspond with applicants, providing timely updates, guidance, and support throughout the admissions process. Data Management: Maintain accurate and up-to-date records of applicant information, application status, and communication history in our database. Collaborative Approach: Work closely with university partners to address any queries or issues related to the admissions process and ensure a smooth application experience for students. Admissions Policies: Stay updated on the admission requirements, policies, and procedures of our partner universities, ensuring compliance and adherence. Performance Metrics: Meet individual and team targets for application review, decision-making, and response times. Continuous Improvement: Contribute to enhancing our admissions processes, suggesting improvements and innovative solutions to optimize efficiency and applicant experience. Join us on this exciting journey! To know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf

Job Title : Visa Conversion Officer Reports To Tittle : Manager Manager - Destinations and Conversions Business Function/Sub Function: Business Development Location: Noida, India Position Overview: The Visa Conversion Officer supports international students in converting their Paid Unconditional admissions offers into successful visa outcomes. This role ensures smooth coordination between compliance and visa advisory teams while guiding students through visa requirements, documentation, and timelines. The goal is to enhance Paid Unconditional offer to visa through proactive communication regarding document collection and support with agent/student queries. Key Responsibilities: Coordinate Visa document collection after payments and UCOLs Interact with and/or students to submit visa documents Do a basic assessment of received visa documents for correctness as per country specific checklist Forward the completed file to the Compliance Department for final document assessment Follow up on progress of visa document approval with Compliance Department Provide guidance to applicants on documentation and application procedures Respond to inquiries via phone, email professionally and efficiently Prepare daily/weekly/monthly reports (pending, submitted and awaiting decision etc) as required by management Reporting of pendency as per product Bridge between BD Team and Admissions/Visa teams Any other task assigned by the Management Qualification: Graduate Minimum 2+ years of experience is required. Customer-service oriented and able to work under pressure Should have good working knowledge on visa procedures for our territories Should have good working knowledge of required documents for visa purposes Should be good in Excel and other MS Office applications ** Should be good in handling CRM and report generation ** Join us on this exciting journey!

Role & responsibilities Student Guidance: Conduct individual and group counselling sessions with students to understand their academic aspirations, career goals, and preferences. • Provide personalized advice on suitable courses, universities, and countries based on the student's profile and interests. Application Assistance: Assist students in preparing and submitting accurate and complete applications to overseas universities and colleges. Guide students through the application requirements, including essays, recommendation letters, and standardized test scores. Information Dissemination: Stay updated on educational trends, admission criteria, scholarship opportunities, and visa requirements for various countries. Share relevant information with students, ensuring they have a clear understanding of their options. Profile Evaluation: Evaluate students' academic records, test scores, and extracurricular activities to assess their eligibility for different programs. Identify areas for improvement and recommend strategies to enhance their application. Financial Planning: Advise students and their families on estimated tuition costs, living expenses, and available scholarships or financial aid options. Help students create a budget and financial plan for their overseas education. Visa Support: Assist students in preparing the necessary documentation for visa applications. Explain visa requirements, and interview processes, and support students in acquiring the required documents. Pre-Departure Orientation: Conduct pre-departure sessions to educate students about the cultural, academic, and practical aspects of living and studying abroad. Relationship Management: Build and maintain relationships with universities, colleges, and educational institutions to stay informed about their offerings. Collaborate with university representatives to streamline the application and admission process. Record Keeping: Maintain accurate records of student interactions, counselling sessions, and application progress. Preferred candidate profile Minimum bachelors degree Strong knowledge of international education systems, admission processes, and study destinations. Excellent communication and interpersonal skills to interact effectively with students, parents, and university representatives. Problem-solving ability to address students concerns and provide appropriate solutions. Ability to work independently and as part of a team, managing multiple tasks and priorities. Proficiency in using educational and career counselling tools and software. Cultural sensitivity and awareness to work with diverse student populations.

Job Title : Release & Resource Manager Location: Noida, India Work Type : Work from Office Position Overview: The Release & Resource Manager is responsible for overseeing the planning, coordination, and execution of software releases across multiple teams and environments, while also managing resource allocation and utilization across the project portfolio. This role plays a key part in ensuring timely, quality releases while optimizing team capacity and resolving resource conflicts. Key Responsibilities : Release Management Plan, schedule, and manage software releases across development, testing, staging, and production environments. Coordinate with development, QA, DevOps, and operations teams to ensure successful release deployment. Maintain the release calendar and manage dependencies across teams and systems. Ensure change requests related to releases follow the proper approval and documentation process. Facilitate go/no-go decisions in collaboration with stakeholders. Resource Management Monitor resource allocation across multiple projects and teams, ensuring optimal utilization. Work with project and delivery managers to forecast resource needs based on project pipelines and priorities. Identify skill gaps and work with HR/recruitment to initiate hiring or upskilling where needed. Support onboarding of new resources and facilitate smooth integration into projects. Reporting & Governance Generate regular reports on release performance, issues, and team utilization. Maintain dashboards for leadership on capacity planning, project staffing, and release status. Collaborate with finance or operations to align resourcing with approved budgets. Required Skills & Qualifications : Minimum of 10+ Years of experience. Strong understanding of software development life cycle (SDLC), Agile and DevOps principles. Proficiency in tools like JIRA, JSM, Azure DevOps, ServiceNow, MS Project, or similar. Excellent communication, planning, and organizational skills. Ability to manage competing priorities and handle conflict resolution diplomatically. Strong analytical skills and attention to detail. Bachelor's/masters degree in computer science, Engineering or equivalent. Preferred Qualifications: PMP, SAFe, ITIL, ITSM or Agile certifications. Experience managing releases in cloud-based or hybrid environments (e.g., AWS, Azure). Familiarity with test automation and CI/CD pipelines. GEDU Global Education values individual learning growth, success, and development. We would like to create this continuous culture of learning, implementing the learn and growth, to be prepared for our companys super growth and global demands.

Job Title : PPC Manager Business Function/Sub Function: Digital Marketing Location: Noida, Sector- 64, India ROLE PURPOSE: We are seeking a skilled and results-oriented PPC (Pay-Per-Click) Manager to join our higher education company. As a PPC Manager, you will play a critical role in developing and executing strategic paid search campaigns to promote our educational programs, drive student enrolment, and enhance our brand visibility. Your expertise in PPC advertising and data analysis will contribute to the success of our digital marketing initiatives. This is an exciting opportunity to make a significant impact on our student recruitment efforts and overall business growth. ROLE and RESPONSIBILITIES: Develop and implement PPC strategies for student recruitment: Create and execute comprehensive PPC campaigns that effectively target prospective students, promote our programs, and drive quality leads. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and refine targeting strategies. Manage PPC campaigns and budgets: Set up, monitor, and optimize PPC campaigns across various advertising platforms, including Google Ads, Bing Ads, and social media channels. Monitor budget allocations, bid strategies, and ad performance to maximize return on investment (ROI) and achieve enrolment targets. Conduct keyword research and ad copywriting: Perform in-depth keyword research to identify relevant and high-converting keywords for our target audience. Develop compelling ad copy that aligns with our brand voice, highlights our unique value proposition, and encourages user engagement and conversions. Monitor and analyse campaign performance: Regularly monitor campaign metrics, including click-through rates (CTR), conversion rates, cost per acquisition (CPA), and return on ad spend (ROAS). Utilize analytics tools to gather insights and make data-driven decisions to optimize campaigns, improve performance, and increase student enrolment. Implement landing page optimization strategies: Collaborate with the marketing and web development teams to create and enhance landing pages that align with PPC campaigns. Implement best practices for landing page design, user experience, and conversion rate optimization to improve lead quality and conversion rates. Stay updated on industry trends and best practices: Continuously stay abreast of industry trends, emerging technologies, and best practices in PPC advertising, digital marketing, and higher education marketing. Leverage this knowledge to propose innovative strategies and drive ongoing improvements to our PPC campaigns. Essential Skills and Experience Bachelor's degree in marketing, advertising, or a related field (preferred) Proven experience as a PPC Manager or in a similar role, preferably in the higher education industry Proficiency in Google Ads, Bing Ads, and social media advertising platforms Strong analytical skills with the abilit to interpret data and make informed decisions. Excellent understanding of keyword research, ad copywriting, and campaign optimization techniques Familiarity with analytics tools such as Google Analytics and conversion tracking Ability to work effectively in a fast-paced, deadline-driven environment. Strong communication and collaboration skills, with the ability to work cross-functionally with marketing and web development teams. Experience in education industry will be a plus. Join us on this exciting journey!

Duties and Responsibilities Maintain an accurate inventory of all IT hardware assets, including laptops, networking equipment, audiovisual devices, mobile devices, peripherals and other assets. Analysing & updating the Inventory records in Unit-4 (accounting ERP) Collaborating with relevant departments for Inventory reconciliation. Develop and maintain detailed asset records & reports. Provide regular updates on asset status. Ensuring that financial management policies and procedures adhere to regulatory standards. Process and code invoices, ensuring accuracy and timely payment Reconcile vendor statements and resolve any discrepancies Review and process employee expense reports Maintain accurate and up-to-date records of all accounts payable transactions Assist with month-end close processes and provide support for audits Work closely with internal departments and external vendors to resolve any payment issues or discrepancies Assist with other accounting duties as assigned by the Accounting Manager Skills and Specifications Working knowledge of MS Excel and any ERPs. (Knowledge of Unit-4 would have added advantage). Must have hands-on experience of handling inventory reconciliation and Accounts payable. Knowledge of AR would be a Manufacturing background should be preferred. Willing to accept some more responsibility and adhoc assignments. Confident to negotiate with another department. Educational Qualifications The candidate must have a bachelor’s degree in finance, Accounting or any related discipline.

Position Summary: We are seeking highly accomplished IT Infra, Operation, ITSM Lead who can be the part of the GEDU IT Infra & Operation Team at GEDU Noida. The person should preferably have worked as Infra, Operation and Network support lead including Azure, Office365. He/she should be driven by business needs, should be a great user advocate, should have good communication skills and ability to inspire people at all levels to follow your customer intimacy. He/she can work with flexible sift according to different time zone based on organisation need. Responsible for co-developing the vision and strategy of the product by collaborating with Product Managers, product owners, architects, R&D leadership. He/she develops and communicates the strategic direction for the software teams. He/she collaborates with user experience team to define intuitive user experience to our users. He/she collaborates with R&D stakeholders to define the non-functional roadmap for the product. Duties and Responsibilities: Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs). Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes. Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation. Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems. Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity. Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner. Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness. Manage/Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needs

Job Title: Head of SEO Location: Noida Role Overview We are seeking a results-driven and experienced Head of SEO to join our leadership team. This key role will be responsible for developing and executing an advanced SEO strategy focused on enhancing our search presence across a range of educational keywords, driving high-quality traffic to our platforms, and increasing student engagement. The ideal candidate will have a deep understanding of SEO within the education sector, a proven track record of delivering impactful SEO campaigns, and strong leadership skills to build and manage an effective team. Key Responsibilities: Strategic SEO Leadership Develop & Implement Comprehensive SEO Strategy : Create and execute a robust SEO strategy tailored to the education sector, aligned with our business objectives and aimed at increasing organic traffic, improving rankings for high-value keywords, and boosting overall brand visibility. Define and Drive SEO KPIs : Establish clear KPIs for SEO performance, tracking metrics such as organic traffic, lead generation, conversion rates, rankings, and overall site performance. Monitor, analyze, and optimize these metrics to ensure continuous growth. Lead Cross-Department Collaboration : Work closely with marketing, content, product, and technology teams to ensure that SEO objectives are met and integrated seamlessly into our broader digital strategy. Business :- Must be well versed with AI SEO and \have been working for all search engine in improving content for AI results . Google AI, ChatGPT content AI etc. AI and SEO Must be well versed with AI SEO and have been working for all search engine in improving content for AI results . Google AI, ChatGPT content AI etc. Technical SEO Management Audit and Optimize Website Structure : Oversee the technical SEO of the website, ensuring optimal site architecture, crawlability, and indexation to maximize search engine performance and user experience. Technical SEO Oversight : Identify and resolve key technical issues such as page speed, mobile optimization, schema markup, broken links, duplicate content, and crawl errors. Ensure that SEO best practices are implemented across the websites development lifecycle. Work with Development Teams : Collaborate with IT and web development teams to ensure SEO requirementsare implemented effectively, including ensuring SEO compatibility with CMS, page load speeds, and mobile optimization. On-Page SEO & Content Strategy Content Optimization & Strategy : Partner with the content team to optimize educational content, ensuring it is SEO-friendly, targeting relevant keywords that align with the academic goals and pain points of our audience. Keyword Research & SEO Content Strategy : Conduct extensive keyword research to identify high-potential keywords in the education industry. Develop a targeted keyword strategy that drives qualified traffic from prospective students, parents, and educators. Content Performance Analysis : Measure the impact of content on organic rankings and traffic. Use data to continuously optimize content and guide the creation of high-value educational resources like blog posts, articles, guides, and eBooks. Off-Page SEO & Link Building Develop Link Building Strategy : Implement and oversee an effective link-building strategy, ensuring high-quality backlinks are acquired from reputable education-related sites, authoritative publications, and blogs. Brand Partnerships and Outreach : Establish relationships with educational influencers, partners, and thought leaders to promote the brand and drive high-authority backlinks. Monitor and Manage Online Reputation : Manage the brands online reputation by proactively addressing negative SEO impacts, managing reviews, and ensuring that educational platforms feature content that enhances brand trust. Student Acquisition & Lead Generation Optimization Optimize for Student Conversion : Align SEO efforts with lead generation and student enrollment campaigns. Optimize landing pages and other conversion-focused elements to convert organic traffic into student leads and enrollments. Local SEO for Educational Centers : For institutions with physical campuses, develop and implement a local SEO strategy to drive foot traffic and increase visibility in local search results. Analytics & Reporting Data-Driven Insights : Leverage analytics platforms (Google Analytics, Google Search Console, SEMrush, Ahrefs, etc.) to track SEO performance, monitor keyword rankings, and analyze user behavior. Reporting & Communication : Provide clear, actionable insights to the executive team, translating SEO performance into business impact. Regularly report on SEO progress, challenges, and opportunities. Competitor Analysis : Conduct thorough competitor analysis to identify gaps in their SEO strategy and uncover opportunities for differentiation. Team Leadership & Development Lead the SEO Team : Manage and mentor a growing SEO team, fostering a culture of innovation, continuous learning, and excellence. Ensure that the team is motivated and aligned with broader company goals. Training & Development : Provide ongoing training and professional development opportunities for the SEO team to stay on top of SEO trends, tools, and best practices. Resource Allocation : Effectively manage resources and SEO budgets, ensuring high-impact initiatives are prioritized. Key Requirements Experience : Minimum of 14-16 years of SEO experience, with at least 5 years in a leadership role within the education sector (higher education, online learning, e-learning platforms, etc.). Expertise in Educational SEO : Deep understanding of the SEO landscape in the education industry, including trends, challenges, and opportunities that apply to schools, colleges, universities, and online learning platforms. Strong Technical SEO Skills : Expertise in technical SEO, including site audits, site architecture, URL structures, page speed optimization, mobile-first indexing, and schema markup. Content & Keyword Strategy : Proven track record in keyword research, on-page optimization, content marketing, and working with content teams to produce high-quality SEO-driven content. Analytics & Tools Proficiency : Advanced knowledge of SEO tools (Google Analytics, SEMrush, Ahrefs, Moz, Screaming Frog, etc.), with the ability to extract actionable insights from data to drive continuous optimization. Leadership Experience : Demonstrated experience in leading, managing, and growing SEO teams, as well as influencing stakeholders across departments (marketing, product, IT). Adaptability : Ability to adapt to an evolving digital environment and respond proactively to changes in search engine algorithms or shifts in the education market. Education Industry Knowledge : Experience working with education-specific keywords and content, understanding student personas, and optimizing for the conversion of prospective students. Preferred Qualifications Experience in Online Education : Familiarity with the intricacies of SEO for online learning platforms, including distance education and ed-tech solutions. International SEO : Experience with SEO for global or multi-campus educational institutions, optimizing for various languages and regions. Education : MCA/BCA or Engineering as well as coding knowledge from well established institution. SEO for Mobile and App Optimization : Experience optimizing mobile-first websites and education apps for search engines.

Job Title: Full Stack .Net Developer Location: Noida Position Overview: We are seeking a skilled and highly motivated Full Stack Developer with expertise in Umbraco, WordPress & Joomla CMS to join our dynamic team. You will be responsible for creating a high-quality website with responsive design and optimized webpages. Your primary focus will be on full stack development, using HTML, CSS, and JavaScript to bring our designs to life and ensure they are visually appealing and user-friendly across different screen sizes and devices. Key Responsibilities: Collaborate with the design team to translate visual designs into well-structured and efficient CMS based websites. Develop responsive websites that provide an optimal user experience across multiple devices and browsers. Optimize website performance and ensure fast loading times by minimizing code and optimizing image files. Conduct thorough testing and debugging to identify and fix any issues or errors that may arise during the development process. Stay up to date with industry development trends, and best practices, and proactively suggest innovative ideas to improve our website development process. Collaborate with cross-functional teams, including designers, back-end developers, and project managers, to ensure seamless integration and delivery of web projects. Troubleshoot and resolve any technical issues related to websites and third-party integrations, ensuring high levels of reliability and uptime. Maintain and update existing websites by implementing content updates, feature enhancements. Provide technical guidance and support to internal teams and Brand managers, assisting them in understanding website functionality and resolving any related inquiries. Required Skills and Qualifications: 3+ years of experience in developing scalable web application and hands- on C# and ASP.NET, .NET 5+. Proven experience with Umbraco / Wordpress/ Joomla for front end development. Experience using Typescript, Angular or React. Experience building integrated, responsive and accessible sites. Experience working in an Agile environment.. Proficiency in front-end technologies such as JavaScript and jQuery, with a solid understanding of HTML and CSS. Familiar of website performance optimization and SEO best practices, with familiarity in accessibility standards. Excellent problem-solving skills and the ability to work effectively in a team-oriented, fast-paced environment. Experience in utilizing SQL Server for efficient database management and optimization. Familiarity with XML and JSON data formats, and experience in working with RESTful APIs. Excellent problem-solving skills and attention to detail, with a passion for delivering high-quality, error-free code. Strong communication and interpersonal skills, with the ability to work effectively in a team environment and effectively communicate technical concepts to non-technical stakeholders. Ability to manage multiple projects simultaneously and adhere to project timelines and deadlines.

Job Title: Assistant Accountant Location: Noida, India Key Responsibilities: Bank Reconciliation: Perform daily, weekly, and monthly bank reconciliations. Identify and resolve discrepancies between bank statements and company records. Ensure all transactions are accurately recorded and reconciled in a timely manner. Accounting Entries & Record Keeping: Process journal entries, accruals, and adjustments. Maintain accurate records of accounts payable and receivable. Ensure timely posting of transactions in the accounting system. Prepare and verify general ledger balances. Financial Reporting & Compliance: Assist in preparing monthly, quarterly, and annual financial statements. Assist in audits by providing necessary financial data and documentation. Ad-hoc Financial Tasks: Address any urgent financial or accounting queries as required. Coordinate with internal and external stakeholders for financial matters. General Accounting & Support Functions: Collaborate with the Dubai finance team for smooth financial operations. Required Skills & Qualifications: Bachelor's degree in Accounting, Finance, or a related field. Minimum 3 years of experience in accounting and financial management. Strong knowledge of bank reconciliation processes and accounting principles . Experience with accounting software (e.g., Tally, Unit4, Zoho, or SAP). Proficiency in MS Excel and other financial reporting tools . Knowledge of IFRS / Ind AS. Strong Excel skills. Effective communication skills. Join us on this exciting journey!

Job Title: Sr. Office 365 Support Specialist Business Function/Sub Function: IT Infra & Operation Location: Noida, India Position Overview: We are looking for a highly accomplished IT Infrastructure, Operations, and ITSM Specialist to join the GEDU IT Infra & Operations Team at our Noida office. This role requires a dynamic professional with expertise in IT infrastructure, operations, network support, and IT service management, along with hands-on experience in Microsoft Azure, Office 365, and endpoint security solutions. The ideal candidate should have a strong technical background, proven leadership skills, and a user-centric approach. They will be responsible for leading IT support teams, ensuring the stability and security of IT infrastructure, and driving operational excellence. Working across multiple time zones as per business needs, they will collaborate with product managers, architects, and R&D teams to enhance IT services and align technology strategies with business objectives. This role demands a proactive mindset, the ability to manage critical IT projects, and a focus on continuous improvement, automation, and security compliance. If you are passionate about delivering seamless IT experiences, driving innovation, and building robust IT operations, we encourage you to apply. Key Responsibilities: IT Operations Management Oversee the design, implementation, and maintenance of IT infrastructure, including cloud, on-premises and hybrid environments. Manage Azure Active Directory, Entra ID, Office 365, and endpoint security solutions to ensure seamless IT operations. Monitor system performance, availability, and security to proactively address potential risks and minimize downtime. Ensure effective backup, disaster recovery, and business continuity planning for IT services. IT Service Management (ITSM) & Support Lead incident, problem, change, and service request management in alignment with ITIL best practices. Establish and enforce ITSM processes and SLAs to ensure prompt and effective resolution of IT issues. Maintain and update ITSM documentation, including SOPs, knowledge base articles, and system documentation. Collaborate with cross-functional teams to enhance service efficiency and user experience. Security, Compliance & Identity Management Implement and manage security baselines, compliance policies, and endpoint security solutions (e.g., Microsoft Defender, Purview). Oversee Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Identity Management (PIM) for enhanced security. Ensure compliance with global security standards and regulatory requirements. Manage Zero Trust principles and enforce security hardening practices. Team Leadership & Vendor Management Lead and mentor a team of IT support engineers, ensuring high performance and continuous skill development. Manage relationships with third-party vendors and service providers, ensuring SLA adherence and prompt resolution of escalations. Drive collaborative problem-solving and knowledge sharing across the IT team. Automation & Process Optimization Develop and automate IT workflows using PowerShell scripting and Microsoft Graph API. Continuously optimize IT processes and drive innovation to improve operational efficiency. Identify opportunities to reduce manual effort and enhance self-service capabilities. Project & Stakeholder Management Manage IT infrastructure projects, upgrades, and migrations based on business requirements. Collaborate with business leaders, product managers, and R&D teams to align IT strategies with organizational goals. Provide regular reports and insights on IT performance, risks, and improvement plans. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or a related field. Masters degree in IT Management or related disciplines is a plus. Professional Certifications (Preferred but not mandatory): Microsoft Certifications : Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft 365 Certified: Modern Desktop Administrator Associate IT Service Management (ITSM) & Security Certifications : ITIL v4 Foundation (or higher) for ITSM best practices CompTIA Security+ or CISSP for security management Networking Certifications : Cisco CCNA/CCNP, Aruba, or Arista networking certifications are a plus Work Experience: 7 to 10 years of experience in Office 365 Administrator, Operations, ITSM, and Cloud Administration. Hands-on experience in Microsoft Azure, Office 365, Entra ID, Intune, and Endpoint Security. Strong knowledge of ITIL processes, service management tools, automation, and PowerShell scripting. Proven experience in leading IT support teams, managing IT projects, and collaborating with cross-functional teams. Key Skills & Competencies: Deep expertise in cloud, hybrid IT environments, and IT service management. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication, leadership, and stakeholder management skills. Ability to work across different time zones as per business needs. Strong analytical mindset, with a focus on continuous improvement and automation.

JOB TITLE: Conversion Officer REPORTS TO TITLE: Manager Destination & Conversion BUSINESS FUNCTION/ SUB-FUNCTION: International Student Recruitment LOCATION: Noida / India Job Description: As a Conversion Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond. You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions. Duties and Responsibilities: Maintain a Healthy Pipeline: Ensure the application pipeline is accurate and up to date, with correct statuses (please change stages and do not wait for BDs; to avoid delay in application processing) and adherence to processes by BDMs Assist the BD Teams for release of offers or for any other application related issues involving Admissions/Visa teams Close previous intake applications: Follow up with BD Teams for closure of past intake applications Assist the BD teams with release of offers, interview links, delays from Admission / Visa teams Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage. Provide CRM/refresher training to new joiners or agents if required Document Collection & Follow-ups: Engage with agents to obtain pending documents for Conditional Offers and beyond Uploading documents CO may upload the documents at any stage to help BDMs while they travel. Documents received on email is recommended Regular calling: To agents for document follow up on COL/Visa documents. Give a call to student (soft concern call updating the student of missing visa documents and deadlines) if it is observed that there are multiple exchange of messages without any action from agent Soft pipeline drill with BD and their agents to discuss application status Do a basic check up of documents for correctness (date format, naming of documents etc.). Ensure required documents are submitted for COL release Assist with new applications if required As deadlines approach, send bulk reminders to agents for any outstanding documents. Application Monitoring: Conduct regular checks to ensure applications are progressing within expected timelines and address any delays. Deadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads. Communication Management: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads. Innovative approach: predict issues, resolve issues with a proactive approach. Essential Criteria: Undergraduate/bachelor’s degree or equivalent. Experience in Overseas Education industry Strong attention to detail. Excel and data statistics tools such as pivot table or v-lookups Excellent communication skills, both written and spoken in English. Ability to manage a diverse workload independently and as part of a team. Enjoys following and improving processes. A cool and calm temperament Ability to multi task and handle pressures Knowledge of CRM s/w such as Zoho or SalesForce Experience of working or studying abroad.