Program Manager

Who we are:

CitiusTech

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

Our vision: -

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

Program Manager

Location: -

• Mumbai, Pune, Bangalore

Educational Qualifications: -

• Bachelor’s Degree is required.
• Project / Program / Change management certification is desirable.
• Master of Business Administration (MBA) and/or Master’s Degree in a relevant field is advantageous.

Key Responsibilities: -

Program Planning & Execution

• Lead the end-to-end planning, execution, and delivery.
• Develop detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
• Programs will be in the space of technology modernization, cloud migrations, application development, and data & analytics.
• Implement robust change management and governance processes to ensure successful delivery.
• Ensure all project milestones and deliverables are completed on time, within scope, and on budget.

Stakeholder Management

• Serve as the primary point of contact for clients, understanding their requirements, setting clear expectations, and ensuring their objectives are met.
• Maintain ongoing communication with stakeholders, providing updates on project progress, risks, and outcomes.
• Manage client relationships and ensure a high level of customer satisfaction throughout the project lifecycle.

Risk & Issue Management

• Identify and manage risk, implementing mitigation strategies as needed.
• Proactively address issues that arise during the project lifecycle, ensuring minimal disruption to timelines or budgets.
• Escalate significant risks or issues to senior management and client stakeholders when necessary.

Team Leadership & Resource Management

• Manage cross-functional teams, including software development, AMS, QA, and operations teams, ensuring alignment on project goals and deliverables.
• Work with resource managers to allocate the right resources for each phase of the project.
• Mentor and guide team members, fostering a culture of collaboration and continuous improvement.

Outcome-Based Engagement Management

• Define and track key performance indicators (KPIs) and service level agreements (SLAs) for projects.
• Ensure that project outcomes meet or exceed the agreed-upon performance metrics and customer expectations.
• Facilitate reviews and post-project evaluations to assess outcomes and identify areas for improvement.

Financial Management

• Oversee financial aspects of engagements, including budgeting, forecasting, and margin management.
• Monitor project profitability and ensure cost control measures are in place, managing any scope changes or unforeseen challenges that may impact the budget.
• Ensure accurate invoicing, billing, and reporting for all engagements, maintaining financial health and compliance with contract terms.

Required Skills: -

Experience

• 15+ years of experience, at least 8-10 years in executing/managing software implementation programs. Including at least 3 years of fixed price / outcome based / managed services programs experience.
• Proven experience as a Program Manager with a successful track record of managing complex, cross-functional and multi-stakeholder programs.
• Experience of managing technology modernization, cloud migrations, application development and analytics initiatives.
• Minimum 3 years of healthcare domain.
• Strong track record of managing complex programs with multiple stakeholders, ensuring successful delivery under fixed-budget constraints.

Technical & Financial Skills

• Experience with budgeting, cost management, and financial forecasting for engagements.
• Familiarity with software development life cycle (SDLC), Agile methodologies, and AMS best practices.
• Proficiency in project management tools (e.g., JIRA, Microsoft Project, or similar) and financial tracking tools.

Leadership & Communication

• Excellent leadership and team management skills, with the ability to lead cross-functional teams in a matrix environment.
• Strong communication and interpersonal skills, with the ability to manage client relationships and communicate effectively with both technical and non-technical stakeholders.
• Demonstrated ability to negotiate and influence outcomes in client-facing engagements.

Other Skills

• PMP, PRINCE2, or similar project management certification.
• Experience with managed services, ITIL, and service delivery models.
• Experience working with global delivery teams in a multi-vendor environment.

Key Success Measures:

Success in this role will be measured through qualitative and quantitative measures in below areas:

1. Project delivery – cost, time, quality, effort.
2. Change management.
3. Project metrics – revenue, GM, CSAT/NPS.
4. Client relationship and influence.
5. Thought leadership – new ideas.
6. People and capability building – ESAT, Training.

Life at CitiusTech

Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge

‘Great Place to Work

Our EVP

Be You Be Awesome

Be You. Be Awesome.

​To learn more about CitiusTech, visit www.citiustech.com and follow us on