Product Specialist

Job Profile: Product Specialist

Job Description: Data Platform Delivery – Usage and Metering - Product Specialist

Job Title: Product Specialist

Department: Data Solutions

Location: Hyderabad

ABOUT FACTSET

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

DEPARTMENT BRIEF:

Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real Time Products like Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The Data Platform and Delivery Management team is looking for a Product Specialist to contribute to Usage and Metering product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

JOB RESPONSIBILITIES

Data Platform Delivery PD – Product Specialist will work on a variety of projects related to Usage and Metering. This individual contributor role is within the Usage and Metering Product Development team. It includes the following responsibilities:

Product Feature Support

• Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

• Assist product owners in spec’ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.

Critical Product Analysis

• Identify recurring issues/requests and make recommendations for feature enhancements.
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support

Product Documentation and Education

• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders

JOB REQUIREMENTS

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology and the desire to continually learn and develop in an ever-changing environment.

Education:

Bachelor’s or Master’s degree in computer science, Engineering, Information Systems and/or Finance

Required Skills:

• Strong technical and business skills (including presentation and communication)
• Professional experience and competency in three or more of the following:
• Log design and troubleshooting
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Proficient in Power BI , Advanced Excel and SQL
• Technical QA methodology
• Programmatic APIs
• Specification writing / technical documentation
• FQL, Kibana, Jenkins and GitHub
• Intermediate Python knowledge, R, Matlab
• Testing using Postman and CI/CD tools like Jenkins
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.

Highly Desired Attributes:

• Knowledge of financial databases used in financial markets.
• Knowledge of Product Development Life Cycle from Ideation to Go to Market
• Technical specification writing or maintenance experience of tools, enhancements, products.
• Ability to learn automation frameworks and conceptualization.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on LinkedIn .

Ex US: At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law .

Diversity At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for
employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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