Product Specialist

💻 Position: Product Specialist

📍Location: Bangalore

🗓️ Working Days: Monday to Friday (Rotational Shift)

📌 Experience Required: 1+ years

🤝 Client: Leading SaaS Company

Salary up to 10 LPA

Your Mission:

• Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
• Collaborate: Work closely with our Product & Engineering teams to improve our product.
• Educate: Help customers understand the full potential of client’s solutions.

Who you are:

• Experience: 2+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
• Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
• Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
• API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
• Database Skills: Experience with database applications and executing queries to retrieve data.
• SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
• Customer Focused: Passionate about solving customer problems and ensuring their success.
• Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
• Flexible: Willingness to work in a 24/7 support environment.