Join the Team with a Big and Bold Mission Celebrate your uniqueness in an inclusive team. Experience a wide range of networking opportunities. Pioneer with an entrepreneurial spirit. Get career growth which is as limitless as your potential Enjoy the flexibility to work from anywhere, anytime. Create a global impact in Education OPERATIONS Product Specialist - Tirupati You love data and find it thrilling to solve complex problems with quick workarounds. The hustle is relentless as client relationships and understanding plays an equally important role. In office • Tirupati ₹5L – ₹6L • No equity

Join the Team with a Big and Bold Mission Celebrate your uniqueness in an inclusive team. Experience a wide range of networking opportunities. Pioneer with an entrepreneurial spirit. Get career growth which is as limitless as your potential Enjoy the flexibility to work from anywhere, anytime. Create a global impact in Education OPERATIONS Product Specialist - Kolkata Good communication Skills. Good understanding of MS Excel. In office • Kolkata ₹5L – ₹7.5L • No equity

Join the Team with a Big and Bold Mission Celebrate your uniqueness in an inclusive team. Experience a wide range of networking opportunities. Pioneer with an entrepreneurial spirit. Get career growth which is as limitless as your potential Enjoy the flexibility to work from anywhere, anytime. Create a global impact in Education OPERATIONS Product Specialist - Sikkim You love data and find it thrilling to solve complex problems with quick workarounds. The hustle is relentless as client relationships and understanding plays an equally important role. Onsite or remote • Sikkim ₹5L – ₹7L • No equity

Designation : Product Specialist - Mumbai The Product Specialist (PS) plays a crucial role in driving customer success by ensuring seamless adoption, engagement, and satisfaction with the Digii platform. The PS acts as a trusted advisor, working closely with internal teams and customers to build confidence across all stages of the solution delivery lifecycle. This role demands a deep understanding of customer needs, proactive problem-solving, and technical enablement to ensure uninterrupted and continuous operation for customers globally. Your specific responsibilities will include: Product Adoption & Customer Enablement Develop and execute strategic initiatives to enhance customer onboarding, retention, and engagement. Monitor product adoption metrics and identify areas for improvement. Conduct training sessions, webinars, and documentation reviews to ensure customers are equipped to maximize platform capabilities. Account Management & Customer Success Own customer relationships, ensuring high satisfaction and continuous improvement in their experience with Digii. Lead regular customer meetings to track progress on open initiatives and resolve challenges. Work closely with sales, services, support, and leadership to drive overall customer success. Identify and address potential churn risks, ensuring customer retention and satisfaction. Use rational and balanced resolution techniques to turn challenges into opportunities and strengthen relationships. Customer Advocacy & Feedback Management Act as the Voice of the Customer, representing their needs within Digii to drive improvements in the product and services. Gather and analyze customer feedback, providing actionable insights to product management and engineering teams. Identify and document customer use cases that are not yet supported by the platform, helping shape the product roadmap. Technical Enablement & Issue Resolution Collaborate with engineering, product management, and support teams to resolve technical challenges faced by customers. Ensure customers receive timely resolutions for their issues, minimizing downtime and maintaining uninterrupted operations. Maintain deep knowledge of Digii's platform capabilities to provide effective technical guidance and best practices. Cross-Functional Collaboration Work across organizational boundaries with teams such as engineering, sales, services, support, and leadership to enhance customer outcomes. Support internal stakeholders by providing insights into customer needs and challenges to align business objectives. Qualifications: Must Haves: At least 4 years of experience in related domain Good Understanding of MS Excel Understand customer KPI and goals Proactively make strategic recommendations that deliver ROI throughout the customer's journey Experience implementing new processes and communicating them with internal teams Motivated and positive approach to solving customer problems large and small Passion for technology and for contributing to a fast-growing SaaS company Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Engineering) Preferred: An understanding of API architecture and use cases Experience with customer onboarding and retention strategies Knowledge of customer success platforms (e.g., Gainsight, Totango, ChurnZero, or similar tools) Basic knowledge of SQL or data analysis tools Understanding of SaaS business models and customer lifecycle management Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar) If you are passionate about driving technology adoption in the higher education sector and contributing to the growth of our SaaS platform, we invite you to join our high-energy team and make a difference in the future of education. Watch The Digii Story - https://www.youtube.com/watch?v=UP3EJiRpoqc Show more Show less

The Product Specialist at our company plays a crucial role in driving customer success by ensuring seamless adoption, engagement, and satisfaction with the Digii platform. As a trusted advisor, you will work closely with internal teams and customers to build confidence across all stages of the solution delivery lifecycle. Your responsibilities will include developing and executing strategic initiatives to enhance customer onboarding, retention, and engagement. You will also monitor product adoption metrics, conduct training sessions, and lead regular customer meetings to track progress and resolve challenges. In your role, you will own customer relationships, ensuring high satisfaction and continuous improvement in their experience with Digii. By working closely with sales, services, support, and leadership teams, you will drive overall customer success. You will also act as the Voice of the Customer, gathering and analyzing feedback to provide actionable insights to product management and engineering teams, thus driving improvements in the product and services. Collaboration with engineering, product management, and support teams will be essential to resolve technical challenges faced by customers. You will ensure timely resolutions for customer issues, maintain deep knowledge of Digii's platform capabilities, and provide effective technical guidance. Through cross-functional collaboration with various teams, such as engineering, sales, services, support, and leadership, you will enhance customer outcomes and align business objectives. **Qualifications:** **Must Haves:** - 2-3 years of experience as a Product Specialist - Good Understanding of MS Excel - Ability to understand customer KPIs and goals - Proactively make strategic recommendations that deliver ROI - Experience implementing new processes and communicating them with internal teams - Motivated and positive approach to solving customer problems - Passion for technology and contributing to a fast-growing SaaS company - Experience working with cross-functional teams **Preferred:** - Understanding of API architecture and use cases - Experience with customer onboarding and retention strategies - Knowledge of customer success platforms - Basic knowledge of SQL or data analysis tools - Understanding of SaaS business models and customer lifecycle management - Familiarity with CRM tools This position is located in Hyderabad.,

Product Specialist – Customer Success (Client-Allocated Role) Location: Chennai & Mumbai (Kalyan) We are looking for a Product Specialist – Customer Success who will be directly allocated to one of our key clients. In this role, you will serve as the primary point of contact, working closely with the client’s teams to ensure smooth onboarding, high engagement, and continued success with the Digii platform. This is a strategic, client-facing role requiring a blend of relationship management, technical acumen, and a strong focus on customer outcomes. You’ll represent Digii while being embedded with the client, helping them extract maximum value from our platform and acting as a bridge between their goals and our product capabilities. Key Responsibilities: Client Onboarding & Enablement Lead the onboarding and enablement process for the assigned client, ensuring a smooth and value-driven experience. Conduct product walkthroughs, training sessions, and workshops tailored to the client’s business needs. Proactively monitor adoption metrics and recommend strategies to improve usage and value realization. Customer Success & Relationship Management Build a strong, trusted relationship with client stakeholders to become their go-to advisor on platform use. Conduct regular check-ins, reviews, and feedback sessions to ensure alignment with client goals. Identify and mitigate risks to client satisfaction, adoption, and retention. Client Advocacy & Feedback Management Act as the Voice of the Client within Digii, bringing forward actionable feedback and business use cases. Collaborate with internal teams to influence product roadmap decisions based on client insights. Document evolving client needs and platform gaps to ensure continuous improvement. Technical Enablement & Coordination Liaise between the client and internal teams (engineering, product, and support) to resolve any technical issues or challenges. Stay up to date with Digii’s platform features and capabilities to deliver best-in-class support and guidance. Ensure smooth and timely resolution of client concerns to minimize downtime or disruption. Key Requirements: At least 2 years of experience in related field Proficiency in MS Excel for reporting and analysis Ability to understand client KPIs and business goals Proven track record of driving strategic value and ROI for enterprise customers Experience in process implementation and cross-team communication A proactive and customer-first mindset with strong problem-solving skills Passion for working in a fast-paced SaaS environment Experience collaborating across Sales, Product, and Engineering teams Digii’s commitment to you: Opportunity to create a global impact in the higher education sector. Flexible working hours and remote work options. Thrive in an open and inclusive environment that celebrates passion and excellence. Access to top entrepreneurs, technologists, and marketing leaders for brainstorming and guidance. If you are passionate about driving technology adoption in the higher education sector and contributing to the growth of our SaaS platform, we invite you to join our high-energy team and make a difference in the future of education. Watch The Digii Story - https://www.youtube.com/watch?v=UP3EJiRpoqc