Product Manager

Kraya-AI is a WhatsApp-first sales automation platform that helps businesses engage, qualify, and nurture leads at scale. We blend an integrated CRM, AI-driven conversation flows, and messaging automation integrations to turn every inbound message into revenue - reliably, compliantly, and fast.  

We’re looking for a Product Manager to own the end-to-end lifecycle of key product areas - from discovery to launch to iteration. You’ll sit at the center of Engineering, Design, GTM, and Customer Success to ship delightful, data-driven features that move core business metrics (conversion, activation, qualification rate, time-to-first-response, retention etc).  

CTC: 10 - 13 LPA

Expected Joining: within 2 weeks

Responsibilities

• Drive roadmap & strategy: Define outcomes, prioritize features, and maintain a transparent roadmap aligned to company goals.
• Ship features end-to-end: Author PRDs, align stakeholders, run sprint rituals, and launch features owning everything from start to finish. Communicate clearly and often weekly status, post-launch readouts, and roadmap updates for stakeholders.
• Own discovery: Meet regularly with customers; synthesize qualitative insights and quantitative data into actionable problem statements and specs.
• Understand the ecosystem: Perform market/competitor research; maintain a living landscape of messaging/CRM/conversational AI players and opportunities.
• Measure & iterate: Instrument analytics, set success metrics, and iterate quickly based on performance and user feedback. Build and maintain KPIs (e.g., activation, time-to-value, qualification rate, message delivery/quality rating, WA template approval, churn/expansion).
• Cross-functional leadership: Manage a team of engineers and designers to manage scope, make trade-offs; keep blockers visible and decisions documented.  
• Collaborate with Design to produce wireframes/prototypes and validate with stakeholders before committing to code.
• Quality & execution: Drive acceptance criteria, edge-case handling, and UAT; ensure accessibility, reliability, and performance are non-negotiable.
• Evangelize the product: Communicate vision, decisions, and outcomes to internal teams, customers, and partners.

Required Qualifications

• 3+ years of Product Management experience. preferably in **B2B SaaS**, owning meaningful product scopes from conception to launch and iteration.
• Strong **data fluency**: comfortable defining metrics, writing tracking specs, exploring data, and making trade-offs from evidence.
• Demonstrated **cross-functional leadership** with Engineering and Design; you’ve shipped multi-team features on time and to quality.
• Excellent **written communication** (PRDs, specs, release notes) and **verbal communication** (stakeholder alignment, customer calls).
• An **eye for UX** and systems thinking - able to simplify flows without losing power.
• Familiarity with **Agile** practices and backlog/roadmap management.
• Knowledge of working with **AI/LLMs** (prompting, guardrails, evaluation, conversation design, agentic workflows).
• Technical understanding of building full stack applications and cloud basics.
• Coding experience in any programming language. preferably Python