Product Manager

We are seeking a dynamic and results-oriented Program Success Manager to lead customer success efforts in partner schools. You will play a pivotal role in ensuring school partners achieve their unique learning goals and experience exceptional value through our programs. This role drives high engagement, satisfaction, and renewals, ultimately contributing to the mission of making quality education accessible to all.

Key ResponsibilitiesAcademic Implementation

• Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with partner schools.
• Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) to ensure effective program use and achievement of desired outcomes.

School Development

• Launch & Growth: Lead smooth onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support

• Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction.
• Data & Insights: Collect and analyze data (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• School Retention: Maintain a positive Net Promoter Score (NPS) and 95% retention rate by leading renewal processes.

Travel & Benefits

• Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
• Expected travel: ~18 days per month.
• ₹15,000 monthly travel reimbursement for work-related travel.

Skills & Abilities

• Leadership: Ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools.
• Communication: Strong communicator, connecting effectively with diverse stakeholders.
• Operations: Ensures smooth program implementation, solving challenges proactively.
• Academic Support: Passionate about student success and providing impactful guidance.
• Data-Driven: Uses analytics to make informed decisions and improve outcomes.
• Adaptability: Thrives in dynamic environments, flexible to new challenges.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per year

Work Location: In person