Portfolio Systems Administrator

Company overview: About Estuate

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results.

Our key to success

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Platform Engineering, Business Apps, and Enterprise Security & GRC.

Our culture of oneness

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you.

Currently, we are looking for a Portfolio Systems Administrator to join our team.

Job Description

• The Portfolio Systems Administrator is part of the company’s Global Technology Organization (GTO), responsible for managing and maintaining a diverse portfolio of enterprise and business applications across global teams.
• This role focuses on system administration, user access management, platform configuration, troubleshooting, and process optimization.
• The administrator ensures that supported platforms operate securely, efficiently, and in alignment with the company’s IT governance and compliance frameworks.
• Administer and maintain enterprise and business applications such as myMattel, Embershot, Clients & Profits, FileMaker Pro, Smartsheet, Workfront, and related SaaS platforms.
• Manage user lifecycle activities, including onboarding, access provisioning, role assignments, and license audits in accordance with IT security policies.
• Monitor and resolve user access issues, system errors, and performance incidents; collaborate with vendors and internal teams for root cause analysis and permanent resolution.
• Configure and optimize workflows, automations, templates, and integrations to improve platform efficiency and business process alignment.
• Maintain system documentation, configuration records, and support runbooks to ensure operational continuity and knowledge sharing.
• Coordinate and execute system upgrades, patching, and release testing in collaboration with development and infrastructure teams.
• Support audit readiness and compliance by ensuring adherence to SOX, data governance, and information security standards.
• Provide training, guidance, and user support to enhance adoption and self-service capabilities across global functions.
• Track and analyze system usage, performance metrics, and capacity to inform optimization and enhancement opportunities.
• Collaborate with business process owners, IT operations, and GTO leadership to standardize administration practices across the enterprise system portfolio.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of experience administering SaaS or on-premise business systems within enterprise environments.
• Proficiency in system configuration, access management, and workflow optimization across multi-application portfolios.
• Experience with ITSM and ticketing tools (ServiceNow, Jira) for incident, change, and problem management.
• Strong understanding of system integration concepts, API-based connectivity, and automation practices.
• Excellent communication, documentation, and cross-functional collaboration skills.

Preferred Qualifications

• Experience supporting a broad suite of creative, commercial, and enterprise platforms (e.g., Workfront, Smartsheet, Salesforce, Tenovos, Anaplan).
• Familiarity with automation and integration tools such as Zapier, Make, or Workato.
• Working knowledge of SQL, scripting, or API interaction for data validation and troubleshooting.
• Understanding of IT governance, SOX compliance, and information security best practices.
• Experience supporting global teams in a matrixed environment under standardized service delivery models.

Our commitment to Equal Opportunity Employment (EOE)

Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations.

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