Operations Manager

Role Overview

Operations Manager

What You’ll Own

• Team Leadership & Scheduling:

  Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.

• Process & SOPs:

  Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.

• Pipeline Throughput:

  Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.

• Training & Upskilling Ops:

  Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.

• Onboarding Excellence:

  Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.

• Quality & Compliance:

  Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.

• Cross-Functional Coordination:

  Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).

• Automation & Tools:

  Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.

• Reporting & Reviews:

  Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Must-Have Skills & Experience

• 5+ years

  in operations management within

  staffing/recruiting, edtech/training, BPO, or services

  environments; proven people management (15–50 headcount).
• Strong

  program/project management

  (roadmaps, SLAs, RAID logs),

  data-driven

  decision-making, and obsession with execution.
• Hands-on with

  CRM/ATS

  (preferably Salesforce),

  Google Sheets/Excel

  (lookups, pivots), and collaboration tools (

  Slack, Zoom, WhatsApp Business

  or similar).
• Excellent

  communication

  , stakeholder management, conflict resolution, and coaching skills.
• Comfort with

  night shift

  and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus at Techsara)

• Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
• Experience with

  e-signature

  and document workflows, and basic finance handoffs (invoices, collections).
• Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
• Exposure to

  training operations

  (cohort management, assessments, LMS).
• Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics You’ll Drive

• Reduced

  time-to-onboard

  and

  time-to-first-submission

• Higher

  submissions-to-interview

  and

  interview-to-offer

  conversion
• Improved

  show-up

  and

  join rates

• On-time SOP compliance and

  zero critical defects

• NPS/CSAT

  improvements from candidates and internal stakeholders

Location & Work Setup

• Onsite

  — Ahmedabad office

• Night Shift:

  8:00 PM – 5:00 AM IST (Mon–Fri)

Why Join Us

• Lead multi-team operations with clear ownership and impact
• Work directly with leadership; fast growth path
• Build scalable systems and playbooks for the next phase of expansion