Operations Manager - SKilling and Livelihood

Title

Manager – Operations

Title Code

Program

UC S&L Prog.

Reporting

Associate Director

Location

Delhi

Mode

Regular

About us:

Udayan, which translates to "Eternal Sunrise" in Sanskrit, is a beacon of hope and transformation. Established as a Public Charitable Trust in 1994, Udayan Care has dedicated three decades to uplifting underserved communities across 41 cities in 16 Indian states. To date, we have directly impacted over 1,11,000 lives—and countless more indirectly—through programs that empower vulnerable children, women, and youth.

At the heart of our mission is the belief that family is the cornerstone of society. We provide mentorship, education, and aftercare for children without parental care while striving to reunite them with their families whenever possible. Our initiatives also focus on empowering girls, women, and youth through education, skill development, and financial independence, fostering stronger, self-reliant families.

This journey of impact is made possible by the unwavering support of donors, volunteers, and partners who share our vision. Udayan Care has earned recognition for its transparency and credibility, including accreditations from Give India and Credibility Alliance, and is registered on Niti Aayog's Darpan platform. In 2014, the President of India honored us with the National Award for Child Welfare.

To learn more about our transformative work, visit www.udayancare.org . Together, let's continue to create a brighter, more inclusive future for all.

About Program:

Launched in 2004, Udayan Care’s IT Program transforms underserved youth into skilled professionals, enhancing their livelihood opportunities and enabling them to support their families. In collaboration with prestigious partners like NSDC, Tally Education, and Microsoft, the program offers training in cutting-edge fields such as IT-ITes, BFSI, Telecom, Retail, and digital literacy. Courses include Graphic Designing, Data Entry, Tally Prime Accounting, Retail Sales, Broadband Technician Training, Mobile Repairing, Customer Care, and Community Technology Skills.

With 25 centres across 5 states, the initiative has empowered over 32,000 students, fostering self-reliance and dignity. Its dedicated placement cell has successfully employed 8500 youth in leading companies, proving that access to skills can unlock boundless potential and pave the way for a brighter, more inclusive future.

Our Skill Development Centres are dedicated to empowering underprivileged women by equipping them with valuable skills such as stitching, tailoring, beauty therapy, paper craft, enamel work, block printing, and graphic design. These skills unlock their creative potential and enable them to generate income and achieve financial independence.

The products created by these talented women, marketed under the brand name Sukriti —a Hindi word meaning "beautiful creations"—are meticulously handcrafted using natural fabrics, reflecting the artistry and dedication of the local community. Since their inception, these centres have transformed the lives of over 2,000 women, proving that skill development is a powerful tool for social and economic empowerment. Through Sukriti, we celebrate creativity, resilience, and the spirit of self-reliance.

Role Overview:

The Manager-Operations role will be responsible for leading program operations, stakeholder engagement, and strategic initiatives to achieve Udayan Care’s organizational objectives. This role involves overseeing program planning, team leadership, financial management, and compliance across assigned projects. The Manager-operations will play a critical role in strengthening partnerships with corporates, funders, and community stakeholders, while driving operational excellence, innovation, and community impact.

Key Responsibilities:

● Lead the planning, implementation, and monitoring of skill development training centres across project locations.

● Build and maintain strong relationships with CSR partners, NGOs, volunteers and community leaders.

● Mentor, manage, and build capacity of project teams, trainers, and field staff, ensuring clarity of roles and performance accountability.

● Oversee program budgeting, financial management, fund utilization, and timely donor reporting in coordination with the Finance team.

● Ensure regulatory, donor, and CSR partner compliance, including audit readiness, documentation, and legal approvals.

● Coordinate program reviews, internal audits, field visits, and impact assessments, and recommend process improvements.

● Facilitate advocacy efforts, networking events, and visibility campaigns to enhance program outreach and stakeholder buy-in.

● Identify operational risks, challenges, and gaps; proactively implement corrective and risk mitigation measures.

● Drive process improvement, digital reporting systems, and innovation pilots to increase program efficiency and scalability.

● Report regularly to the Program Head, providing data-driven insights, status updates, and strategic recommendations.

Eligibility & Required Competencies

● Educational Qualification: Graduate or post graduate (B/M.com, Bachelors/Master in Social works)

● Experience: Minimum 6–10 years in program management and operations in the NGO/CSR/social sector, with 3–5 years in a senior or multi-project supervisory role.

● Key Skills:

o Proven leadership, team management, and people development capabilities.

o Strong networking, negotiation, and stakeholder management skills.

o Financial management and reporting skills, with experience in donor compliance.

o Excellent communication, presentation, and documentation skills.

o Familiarity with CSR projects, donor-funded programs, and government liaising preferred.

o Proficiency in MS Office, MIS systems, and data management tools.

o Willingness to travel to project locations as per program needs.

What we’re looking for?

● Strong analytical skills and good judgment

● Good communications skills, networking and relationship building skills with a wide range of individuals in public, private and non-profit sectors

● An ability to work successfully under pressure with the capacity to manage competing priorities and deliver to deadlines.

● Zeal to work in the community

● Strong personal and social values

Why join us?

1. Impactful Mission: Udayan Care is committed to transforming the lives of disadvantaged children, women, and youth in India through education, housing, and mentorship programs. By joining, you contribute directly to creating long-term, tangible change in society

2. Holistic Approach: The organization stands out for its comprehensive and empathetic models for emotional, physical, and intellectual well-being, coupled with its focus on transparency and strategic best practices

3. Personal Growth: Employees and volunteers often highlight how working with Udayan Care is not just professionally enriching but also personally fulfilling. It offers opportunities for building lasting relationships with beneficiaries and growing spiritually through meaningful contributions

4. Wide Reach: Operating across 15 states in India, Udayan Care provides exposure to diverse communities and allows employees to make a difference at scale, addressing critical challenges faced by vulnerable groups

5. Recognition and Collaboration: Udayan Care has been featured on international platforms like MrBeast’s philanthropic channel, showcasing the organization's credibility and global impact

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If you're passionate about creating social change and working in a dynamic, values-driven environment, Udayan Care offers a unique opportunity to blend purpose with career growth.

Please complete the Google Form using the link- https://forms.gle/Ph9P2UHMCYBZerHh6

Child Protection and Safeguarding Policy: Any employee, consultant, contractor, supplier, vendor, or resource person, shall read, be aware and sign to comply strictly with the Child Protection Policy, the Safeguarding Policy, and all accompanying policies of Udayan Care. Udayan Care gives the highest priority to its commitment to creating awareness, ensuring prevention, reporting, and response to all disclosures of abuse, violence, neglect, or exploitation or its threat for all children, young people, and vulnerable adults that the organization is in contact with. Our CIRCA values, Code of Conduct and HR norms clearly regulate and ensure the implementation of the highest standards towards zero tolerance of any safeguarding concerns.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• o Proven leadership, team management, and people development capabilities.

o Strong networking, negotiation, and stakeholder management skills.
o Financial management and reporting skills, with experience in donor compliance.o Excellent communication, presentation, and documentation skills.o Familiarity with CSR projects, donor-funded programs, and government liaising preferred.o Proficiency in MS Office, MIS systems, and data management tools.o Willingness to travel to project locations as per program needs.

Work Location: In person