Operations Analyst

At AiSensy, we are revolutionizing business communication by building India’s leading WhatsApp Engagement Platform. We power 120,000+ merchants, enabling them to send 5+ billion WhatsApp messages and drive seamless customer interactions. As a Meta (WhatsApp) Partner , AiSensy helps businesses run campaigns, automate workflows, and drive growth — all on a single platform.

Role Overview

Operations Analyst

Roles and Responsibilities

• Build and maintain

  real-time dashboards

  to track key business KPIs (MRR, ARR, churn, sales pipeline, campaign performance).
• Analyze data to

  uncover trends, risks, and growth opportunities

  for leadership decisions.
• Map

  end-to-end workflows

  across sales, marketing, finance, support, and product teams.
• Identify

  bottlenecks, redundancies, and automation opportunities

  to improve efficiency.
• Create and document

  Standard Operating Procedures (SOPs)

  for scalable growth.
• Collaborate with tech teams to

  integrate automation tools

  (Zapier, n8n, custom systems).
• Conduct

  cost-benefit analysis and ROI projections

  for new initiatives and tools.
• Work directly with founders to

  forecast, plan, and execute operational strategies

  .
• Drive

  cross-functional alignment

  by acting as the bridge between different teams.
• Deliver accurate, actionable reports using

  Excel, SQL, Metabase, PowerBI, or Tableau

  .
• Improve decision-making speed by

  reducing reporting lag and manual effort

  .
• Monitor merchant churn, build predictive models, and recommend

  retention strategies

  .
• Standardize reporting cadence with

  weekly, monthly, and quarterly business reviews

  .
• Partner with Sales & Marketing to

  optimize funnels and measure campaign ROI

  .
• Collaborate with Finance to

  streamline billing, collections, and revenue reporting

  .
• Provide Product teams with

  data-driven feature prioritization insights

  .
• Ensure

  high data accuracy

  across systems and dashboards.
• Track and measure success using

  defined metrics

  (e.g., churn reduction %, reporting accuracy %).
• Continuously

  iterate and improve processes

  to support company hyper-growth.

Qualifications

Must-Have:

• Bachelor’s degree in Business, Finance, Analytics, or related fields.
• 2-4 years of experience in operations, business analysis, or consulting (SaaS/Tech preferred).
• Strong proficiency in Excel/Google Sheets and experience with BI tools.
• Excellent analytical and problem-solving skills.
• Ability to translate complex data into simple, actionable insights
• Experience with SQL and data visualization platforms like Metabase or PowerBI.

Nice-to-Have:

• Understanding of SaaS metrics such as MRR, ARR, DAU/WAU, and churn.
• Exposure to process automation tools like Zapier or n8n.