Role Overview
We are seeking a highly organized, detail-oriented, and process-driven professional to join our team as an Operations Analyst / Process Analyst. This role is central to ensuring operational excellence across the organization by creating, documenting, monitoring and optimizing workflows, while enabling leadership and cross-functional teams to focus on strategic growth and delivery.
The ideal candidate combines analytical rigor with execution discipline, thrives in fast-paced environments, and has the ability to see both the “big picture” and the “small details.” If you are someone who enjoys solving problems, aligning people and processes, and driving efficiency across departments, this role is for you.
Purpose
To build, implement, and monitor operational processes that drive scalability, compliance, and efficiency across the organization. The Operations Analyst will serve as a central link between leadership, project managers, and cross-functional teams, ensuring seamless onboarding, risk management, proactive escalation alerts, and data-driven insights to improve delivery outcomes and overall organizational performance.
Key Responsibility Areas (KRAs)
1. Strategic & Planning
Design and standardize business and operational processes, frameworks, workflows, and trackers.
Define and maintain KPIs, milestones, and dashboards at departmental and organizational levels.
Support leadership in aligning strategic business goals with operational execution.
Strengthen project planning by clearly identifying scope, ownership, timelines, and milestones.
Proactively raise alerts for potential risks, delays, or KPI deviations before they escalate.
Embed risk assessment, compliance, and audit readiness into all processes.
2. Documentation
Maintain clear and structured documentation of processes, workflows, SOPs, and key decisions.
Ensure that all actionable items are tracked with owners and deadlines.
Build a centralized knowledge repository for templates, SOPs, case studies, and trackers.
3. Monitoring & Tracking
Monitor and track project KPIs, delivery milestones, and client/internal meetings.
Maintain a consolidated project progress tracker with visibility for leadership.
Provide regular status updates and early warning signals for risks and delays.
4. Operational Excellence
Lead onboarding and offboarding processes for employees and projects with full documentation.
Conduct and document meetings (MoMs, decision trackers, escalation trackers).
Train teams on processes and workflows, ensuring adoption and compliance.
Collaborate with cross-functional teams (Tech, SEO, Business, Creative, Project Managers) to ensure alignment and smooth execution.
Monitor resource allocation and utilization, ensuring efficiency and balance.
5. Data & Insights (Reporting & Analysis)
Track KPIs and milestones, providing real-time dashboards and structured reports to leadership.
Publish reports including:
Business Health Reports
Department Health Reports
Project Progress Reports
Employee Performance Reports
Analyze processes to identify bottlenecks, risks, and opportunities for improvement.
Provide actionable insights and recommendations to leadership for data-driven decisions.
Performance Metrics (KPIs)
Accuracy and timeliness of process documentation and updates.
Reduction in delays, risks, and escalation incidents.
Timely delivery of reports and dashboards.
Department and project compliance rate with defined SOPs and workflows.
Feedback on onboarding and offboarding effectiveness.
Leadership satisfaction with reporting, monitoring, and insights.
Skills & Competencies
Strong analytical and problem-solving abilities with a data-driven mindset.
Proven excellence in documentation, reporting, and structured communication.
Proficiency in collaboration & project management tools (MS Teams, Planner, Asana, Jira, Trello).
Familiarity with business processes (SEO, Digital Marketing, Tech, and Business Operations preferred).
Ability to manage multiple complex projects simultaneously with attention to detail.
Strong stakeholder management and cross-functional collaboration skills.
A self-starter with adaptability to dynamic and high-growth environments.
Compliance & Standards
Ensure adherence to SOPs, workflows, and organizational guidelines.
Incorporate risk assessment and compliance standards into all operational practices.
Uphold data integrity, confidentiality, and accuracy in all reporting and documentation.
Support leadership in audit preparation and compliance reviews.
Qualifications
Bachelor's degree in business administration, Operations, or a related field.
2–5 years of experience in Operations, Process Analysis, or Project Management.
Exposure to startup/fast-paced environments preferred.
Familiarity with KPI dashboards, reporting tools, and process automation is an advantage.
