Manager, Business Operations

Gurugram, Haryana, India

• Perform and oversee 4-way and multi-way reconciliations across transaction data, settlement accounts, partner balances, and payment networks.
• Manage end-to-end reconciliation for card payments, including issuer settlements, scheme fees, and interchange.
• Handle reconciliations for remittances, collections, virtual accounts, and other payment methods.
• Investigate and resolve discrepancies in a timely manner, escalating issues as required.
• Maintain reconciliation schedules and ensure month-end close activities are completed accurately.

• Prepare and submit regulatory reports to MAS and other authorities within stipulated timelines.
• Coordinate with Compliance to ensure reporting obligations are met across all licensed activities.
• Maintain documentation and audit trails for regulatory submissions.
• Support regulatory inspections and audits with required data and documentation.

• Draft, review, and update operational policies and standard operating procedures.
• Drive policy implementation across teams, ensuring understanding and adherence.
• Own execution and ongoing monitoring of internal controls framework.
• Identify process gaps and implement improvements to enhance operational efficiency.
• Conduct periodic reviews to ensure compliance with internal policies and regulatory requirements.
• Drive process automation and innovation initiatives.

• Prepare and deliver daily, weekly, and monthly operational reports for management and stakeholders across multiple jurisdictions.
• Develop dashboards and analytics to monitor key operational metrics and performance indicators.
• Support ad-hoc reporting requirements for business reviews and strategic initiatives.
• Create automated reporting solutions to improve efficiency and accuracy.

• Degree in Accounting, Finance, Business, or related discipline.
• 7–8 years of experience in operations within the fintech or payments industry.
• Demonstrated expertise in 4-way and multi-way reconciliation processes.
• Strong knowledge of card payment operations and reconciliation (issuer/acquirer settlements, scheme reporting, interchange).
• Experience with remittances, collections, virtual accounts, and diverse payment methods.
• Proficiency in SQL for data extraction, analysis, and reporting.
• Strong proficiency in Excel; experience with reporting tools (e.g., NetSuite, BI platforms) preferred.
• Global or multi-market operations experience, with understanding of cross-border payment flows.
• Innovator at core with ability to identify and implement process improvements.
• Leadership mindset with potential to build and lead a team as the function grows.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet tight deadlines across time zones.
• Effective communication skills, both written and verbal.

• Experience working with global payment schemes (Visa, Mastercard).
• Familiarity with regulatory reporting requirements across multiple jurisdictions.
• Prior experience in a licensed financial institution or MPI.
• Exposure to AML/CFT reporting and compliance operations.
• Experience with automation tools or scripting for reconciliation workflows.

• We cultivate a dynamic and innovative culture that fuels growth, creativity, and collaboration. Our fast-paced fintech environment thrives on adaptability, agility, and open communication.
• We are AI-first in our approach. We embrace AI as a strategic tool that enhances decision-making, creativity, and productivity. Every team member is equipped and encouraged to integrate AI into their workflow, experiment with new tools, and contribute to our collective AI literacy.
• We focus on employee development, supporting continuous learning and growth through training programs, on the job learning and mentorship.
• We encourage speaking up, sharing ideas, and taking ownership. Our team spans Asia, embracing diversity and fostering a rich exchange of perspectives and experiences.
• Together, we harness the power of fintech and e-commerce to impact people's lives meaningfully.
• Grow with us and shape the future of fintech. Join us and be part of something bigger!

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).