Bangalore Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications. Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them. We are seeking Manager, Business Operations to Learn the processes involved across different business units and implement comprehensive tools and solutions. Provide business insights to operations teams to improve quality, productivity, customer satisfaction, processes through quantified information and actionable levers. Actively engage in the identification, development, tracking, monitoring, and evolution of KPIs (Key Performance Indicators) to enable data driven business decisions. Support and drive data loading, processing, and reporting work within the Business Performance databases to enable tracking and evaluating business performance. Assist in updating business reports both via frontend dashboards and through backend code such as Spotfire, MS Excel skills (Advanced formulas, Power Pivot, Data Modelling and VBA macro), SQL or SharePoint as the business dictates. And all other duties as needed or assigned. Qualifications (Minimum Required) University/college degree (life science preferred) or certification in a related allied health profession (i.e., nursing, medical or laboratory technology) from an appropriately accredited institution. Superior project management skills including an ability to plan and execute projects that meet cost, resource, and outcome expectations; manage complex and/or competing priorities effectively; and meet commitments in an accurate and timely manner. Thorough knowledge of clinical trial processes and systems applications to support operations. Skilled in time management, planning and budgeting. Broad knowledge of drug development process and client needs. Technical competence. Good knowledge of ICH Guidelines and GCP including international regulatory requirements for clinical development. Good knowledge of the relationship and regulatory obligation of the CRO industry with pharma and biotech companies. Neovance may consider relevant and equivalent experience in lieu of educational requirements. Language Skills Required: Speaking: Fluent in both English and applicable local office language Writing/Reading: Fluent in both English and applicable local office language Experience (Minimum Required) Minimum of seven (7) years of professional experience, ideally within a Clinical Research environment. Strong experience of working with SQL databases (creating data marts, loading, manipulating, and exporting data and writing SQL queries, involving joins (inner, outer, natural, equi), aggregate functions, indexes, and views. Development experience in at least two of the following technologies: Toad for Oracle, Python and/or Spotfire, Power BI. Problem-solving analytical mindset with clear-cut approach towards planning & organizing and strong adherence to effective time managements skills. Excellent team member with willingness to nurture a healthy relationship with all stakeholders in Operations. Strong oral & written communication skills and able to work with minimal supervision. Able to work efficiently and effectively in a matrix environment. Excellent computer system knowledge and advanced MS Excel skills. Pharmaceutical experience preferred but not necessary. Preferred Qualifications Include Trained and experienced with Process Improvement Methodology; prior or current experience as Six Sigma Black Belt or Lean Leader strongly preferred. Detailed knowledge of Neovance and the overall structure of the organization. Leadership Good to have - Master’s or other advanced degree. Good to have - PMP certification Wins Customer Loyalty Leads by Example Inspires Others Drives Growth Builds Talented Teams Confronts Constructively Gets it Done. Physical Demands / Work Environment General Office Environment or Home-Based.- Office/Home - as per business requirement Travel Requirements: YES Regional - Bangalore Based Global Travel is primarily to: Neovance Hub Offices, Client Offices Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at www.neovance.com.
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2 5 million patients and over 100 unique brands across more than 25 disease indications, Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics This allows us to drive patient access and optimize program performance Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy With a flexible model and commitment to client success, we help patients access the therapies they need?when they need them, We are seeking a Payroll Specialist who will provide full functional payroll support for the allocated payrolls, ensuring they are processed accurately and on time They will ensure statutory compliance within their assigned countries are being adhered to and provide updates of legislative changes They will ensure processing, payments and reporting deadlines are being met in a timely and accurate manner They will also provide support to the Payroll Manager and Senior Payroll Manager to promote and implement process excellence and initiatives that will attract, motivate, and retain talented and diverse employees across, Summary Of Responsibilities Collection and verification of payroll data for multiple countries, Processing of the payroll data in accordance with the prescribed timetables, To work closely with the Payroll Provider(s) and local HR Generalists to ensure local compliance practices are being followed and all payroll/employment tax, government and local filings are being submitted in a timely manner, Verification of payroll output and review with either Payroll manager or Senior Payroll Manager, To ensure that Net Pay payments are made on time, Perform peer review and back-up Payroll team members, Distribution of pay slips and resolution of queries, Reconciliation of payrolls and preparation of payroll journals for posting, Performs routine and non-routine data retrieval, research, analysis, and reporting from payroll record as requested, Identify and execute payroll process improvements, Document and maintain payroll procedures manual, Provision to Actuaries of monthly schedule of pension contributions and payroll changes, Identify and execute payroll process improvements, Preparation and submission of year end reporting and any other Pay as You Earn requirements, Provide support to Payroll Manager and Senior Payroll Manager regarding project and business initiative, Work with the Payroll Manager and Senior Payroll Manager to implement internal processes and procedures that will enhance the performance of payroll as well as ensure that installed technology is being utilized appropriately for best results in a cost-effective manner, Tax/Social Security compliance investigation on specific issues as they arise, Must be able to provide Up-date legislative recommendations regarding local taxation rules, Various project work To ensure that Time and Attendance manual schedule was continually updated and provided the entire business with the most current and accurate information, All other duties as needed or assigned, Qualifications (Minimum Required) Fortrea may consider relevant and equivalent experience in lieu of educational requirements, Payroll or Accounting Qualification is desirable but not essential, Experience (Minimum Required) 3 years payroll experience Numeracy and attention to detail Proficient in Excel, Please note that Neovance conducts all official hiring processes exclusively through verified channels We do not extend employment offers or confirm hiring decisions based solely on email communication We encourage you to be vigilant against fraudulent hiring messages?especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview Please visit us at?neovance,
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2 5 million patients and over 100 unique brands across more than 25 disease indications, Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics This allows us to drive patient access and optimize program performance Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy With a flexible model and commitment to client success, we help patients access the therapies they need?when they need them, Reporting to the Accounting Manager, the Senior Accountant will support the Finance and Accounting team in the day-to-day accounting and financial close process to ensure accuracy, integrity, and timeliness The role involves handling Accounts Payable (AP) and various hands-on accounting responsibilities, including performing assigned month-end closing activities such as journal entries, account reconciliations, analyses, and quarterly SEC reporting Additionally, the role will involve maintaining related accounting records and managing the AP email while fostering positive relationships and delivering excellent customer service to internal and external stakeholders, Responsibilities Accounts Payable Process invoices, expense reports, and ensure timely payments, Ensure proper coding, documentation, and approvals for all accounting transactions following with financial policies, procedures, and US GAAP, Manage Vendor Bills and Reimbursement inbox, addressing inquiries, Reconcile vendor statements and research discrepancies, Set up new vendor and employee records as needed, General Ledger Prepare journal entries, account reconciliations, and bank reconciliations, Analyze general ledger transactions, prepare appropriate accruals, and any reclass entries, Maintain prepaid and fixed asset records in the ERP system, Record intercompany transactions and reconcile intercompany accounts, Assist in month/quarter/year-end close, sometimes requiring work outside of traditional working hours/days, Reporting and Other Prepare various monthly reports and assigned quarterly SEC schedules for Corporate reporting, Prepare annual 1099s and various Federal, State, and Local tax filings, Manage day-to-day accounting activities, ensuring compliance with US GAAP, internal policies, and external audit, Collaborate with cross-functional teams for process improvements, Assist in developing and implementing internal controls, Perform other related and ad hoc duties as assigned, Qualifications Education: Bachelors degree in Finance, Accounting, Accountancy, Commerce or similarly related fields, Certified Public Accountant, Chartered Accountant, or Philippine CPA license preferred, 3-5 yearswork experience in an accounting role in a publicly traded company required, Advanced Excel proficiency, including lookups, pivot tables, and sum if functions, Proficiency in accounting software and tools, understanding of accounting principles, financial reporting, tax preparation, and regulatory compliance, Ability to manage multiple tasks, prioritize deadlines, and work efficiently under pressure to meet reporting schedules, Excellent communication and time management skills, Strong organizational, analytical, and interpersonal skills, Results-oriented with strong work ethic and integrity, Collaboration with cross-functional teams, willingness to support colleagues, and contribute to the achievement of team goals, Please note that Neovance conducts all official hiring processes exclusively through verified channels We do not extend employment offers or confirm hiring decisions based solely on email communication We encourage you to be vigilant against fraudulent hiring messages?especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview Please visit us at?neovance,
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications. Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them. We are seeking a Payroll Specialist who will provide full functional payroll support for the allocated payrolls, ensuring they are processed accurately and on time. They will ensure statutory compliance within their assigned countries are being adhered to and provide updates of legislative changes. They will ensure processing, payments and reporting deadlines are being met in a timely and accurate manner. They will also provide support to the Payroll Manager and Senior Payroll Manager to promote and implement process excellence and initiatives that will attract, motivate, and retain talented and diverse employees across. Summary Of Responsibilities Collection and verification of payroll data for multiple countries. Processing of the payroll data in accordance with the prescribed timetables. To work closely with the Payroll Provider(s) and local HR Generalists to ensure local compliance practices are being followed and all payroll/employment tax, government and local filings are being submitted in a timely manner. Verification of payroll output and review with either Payroll manager or Senior Payroll Manager. To ensure that Net Pay payments are made on time. Perform peer review and back-up Payroll team members. Distribution of pay slips and resolution of queries. Reconciliation of payrolls and preparation of payroll journals for posting. Performs routine and non-routine data retrieval, research, analysis, and reporting from payroll record as requested. Identify and execute payroll process improvements. Document and maintain payroll procedures manual. Provision to Actuaries of monthly schedule of pension contributions and payroll changes. Identify and execute payroll process improvements. Preparation and submission of year end reporting and any other Pay as You Earn requirements. Provide support to Payroll Manager and Senior Payroll Manager regarding project and business initiative. Work with the Payroll Manager and Senior Payroll Manager to implement internal processes and procedures that will enhance the performance of payroll as well as ensure that installed technology is being utilized appropriately for best results in a cost-effective manner. Tax/Social Security compliance investigation on specific issues as they arise. Must be able to provide Up-date legislative recommendations regarding local taxation rules. Various project work To ensure that Time and Attendance manual schedule was continually updated and provided the entire business with the most current and accurate information. All other duties as needed or assigned. Qualifications (Minimum Required) Neovance may consider relevant and equivalent experience in lieu of educational requirements. Payroll or Accounting Qualification is desirable but not essential. Experience (Minimum Required) 3 years payroll experience Numeracy and attention to detail Proficient in Excel. Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at www.neovance.com.
India – Office Based Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB Operations, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them. We are seeking a Program Specialist to be responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within Neovance, including but not limited to marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance programs. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. In this role, the selected candidate will be a self-starter who is comfortable taking initiative, identifying barriers, being on the phones and working with the appropriate parties to eliminate these obstructions for the customer. Must be proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs. The Program Specialist Should Be Proficient in English, verbal and written skills including proper grammar and correct, concise language A quick learner who is able to easily navigate between multiple computer programs with dexterity and multitasking skills and adhere to schedules and meet deadlines; have attention to detail and a problem solving mentality; adapt to changes and anticipate the next steps especially in ambiguous situations Be able to demonstrate solid customer service skills obtained in prior office, retail, or volunteer work and understand each customer’s needs and tailor responses with those needs in mind Be motivated to help customers every day and operate with a sense of accountability and urgency and express empathy while speaking with customers Thrive working in a very scheduled and collaborative work environment while also being able to work independently. Responsibilities Quickly and efficiently respond to incoming calls and faxes, identifying how best to assist. Conduct outbound calls of insurance verifications to understand if a patient’s prescribed therapy is eligible for coverage and document the results in an appropriate tracking system. Document calls in appropriate tracking systems, and handle/escalate calls per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in an appropriate tracking system and manage follow-ups as appropriate. Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, i.e. use grammatically correct and concise language. Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate. Adherent to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices. Complete all training requirements related to patient privacy and data handling, and apply these practices consistently across all interactions with patients, healthcare providers, and patient data Education And Experience A high school diploma/GED is required; Bachelor’s degree is preferred A minimum of 1-2 years of prior customer service experience in an international call center 1+ years of experience in safety reporting preferred. US healthcare and reimbursement knowledge preferred. Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at www.neovance.com.
The Supervisor is expected to support the staff, program(s) and the Program Manager, Service Delivery In The Following Areas (but Not Limited To) Agent Training and Coaching: Supervise and guide staff on assigned program(s). Drive stellar performance of staff through recognition, encouraging growth through detailed performance reviews, development of goals and objectives, active and ongoing coaching, and mentoring. Participate in the interviewing, onboarding, and mentoring processes of new hires ensuring they become effective team members for the business and program teams. Lead proficiency gap assessment of staff and develop plans to address performance issues. Regularly monitor and review training to determine effectiveness and provide feedback on recommendations for improvement in future training sessions. Listen to agent calls to assess customer service levels on program(s) and provide feedback and remediation plans as necessary. Occasionally listen to calls on program(s) to assess customer service delivery across the program. Client and Program Communication. Ensure that Associate has assigned and completed work appropriately in a timely manner according to performance metrics and program efficiency. Identify and escalate program trends and provide recommendations to the issues as necessary. Monitor program volume, identify fluctuations, and recommend staffing changes to address needs. When deviations occur, escalate deviations. Expresses thoughts and instructions clearly in both oral and written communication, i.e., uses grammatically correct, clear, and concise language. Proactively share communication updates and recommendations regarding program operations with peers and Program Manager, Service Delivery. Attend client meetings to support the program and Program Manager, Service Delivery, as needed. Reporting And Analytics Monitor program volume, identify fluctuations, and suggest staffing changes to address problem areas. Generate the Time Assessment Query (TAQ) regularly to ensure staff is billing appropriately; communicate issues and incorrect billing to the appropriate parties in a timely manner. Generate, monitor, and assess data quality and productivity reports for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Address and resolve issues as necessary. Identify trends and issues, providing action plans and recommendations as necessary. Program Specific Knowledge Have a strong understanding of program processes, proactively drive process improvement to ensure work is completed in a timely, efficient, and high-quality manner. Coordinate internally to ensure all resources are available to accurately and effectively support the team. Own the escalation of and action plan to address workflow, process and turnaround time deviations. Provide Program Manager, Service Delivery frequent communication on progress. Successfully participate in special projects as assigned and execute all expected deliverables. All other duties as needed or assigned. People Responsibilities 1-25 Direct Reports 0 Indirect Reports Adhere to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices. Complete all training requirements related to patient privacy and data handling, and apply these practices consistently across all interactions with patients, healthcare providers, and patient data. Qualifications (Minimum Required) The Supervisor ideally should hold a Bachelor's degree in business administration, public health, clinical science, health services research, health economics, or other relevant discipline or show evidence of continual work towards a degree (strongly preferred). Supervisors without a degree must have a High School Diploma or GED, and ideally should have eight or more years of equivalent work experience in a relevant field. The Supervisor should have demonstrated proficiency in expressing thoughts and instructions clearly in both oral and written communication, i.e., using grammatically correct, concise language. Proven ability to meet deadlines, function with a sense of urgency, and get the job done. An intermediate to advanced level of computer skills (Microsoft Excel, PowerPoint, and Word). Exceptional customer service skills. A demonstrated customer service focus; the ability to manage staff to support the program with the needs of clients goals in mind. Strong management skills with the ability to connect and engage with staff through effective coaching and mentoring. A personable, energetic, and enthusiastic approach when managing staff. The ability to thrive in a collaborative work environment and also work independently. Knowledge of business protocols and acumen. A demonstrated ability to understand process, anticipate next steps, and identify, analyze, and problem solve issues. Superior time management skills and strong ability to prioritize. The ability to learn information quickly and retain it. A strong attention to detail. The ability to express empathy while speaking with customers. An understanding of how the day-to-day performance of staff and the program impact the big picture. Strong understanding of the FPA operations and systems navigation. Discipline and patience while working with different personalities; ability to remain calm, personify professionalism, and lead by example. Neovance may consider relevant and equivalent experience in lieu of educational requirements. Experience (Minimum Required) The Supervisor ideally should have four or more years of increasing responsibility in healthcare reimbursement, healthcare contact centers, healthcare program management, or a field closely related to FPA services. Prior supervisory experience is preferred. Must be comfortable providing day-to-day supervision of staff ensuring the expected program metrics are met or exceeded daily. Physical Demands / Work Environment The Supervisor will work within the program's hours of operations; hours vary by site but may start as early as 8:00 am Eastern Time and end as late as 8:00 pm Eastern Time. The Supervisor must be available to help cover shifts for peers as necessary. The Supervisor must work on site.
Title: Accounts Payable Analyst The Accounts Payable (AP) Analyst will support the overall function and business processes related to Procurement to Payment services performed This individual will be responsible for the processing of PO and non-PO invoices including research, resolving discrepancies, and reconciliation Managing the Accounts Payable (AP) email boxes, ensuring that bills and expense reports are paid within established time limits, assigned journal entries and reconciliations are completed in a timely, accurate manner and any other hands-on accounting responsibilities Also, this individual will be responsible for maintaining positive relationships and delivering excellent customer service to internal and external stakeholders, Responsibilities Responsible for following and maintaining global standard processes for the Procure to Pay business flow, with ownership of judgement-based activities, Processing of PO and non-PO invoices in NetSuite, Review and validate employee expense reports and corporate credit card activities in Expensify, Investigate and resolve problems and inquiries associated with processing of all invoices, expense reports, and associated payments, Manage Accounts Payable (AP) email boxes and respond to inquiries, Ensure proper coding and approvals are obtained for all accounting transactions in accordance with financial policies and procedures and US GAAP, Process new vendors, maintain vendor master records, and prepare tax reporting on expenditures, Assist in preparing journal entries, balance sheet reconciliations and management reports, Perform reconciling analysis and research any discrepancies for Vendor and GL accounts, Support the month/quarter/year end close through tight deadlines that may require additional work outside of traditional working hours/days, Make recommendations for improvements in processes and implement action plans, Support and assist with internal and external audits, Assist in 1099 reporting, and sales & use tax reporting, Perform other accounting related tasks as needed, Education And Experience Bachelors degree in Accounting or Bachelors degree in Business with an emphasis in Accounting is preferred We may consider relevant and equivalent work experience in lieu of educational requirements, Prior experience with an ERP system preferred, 2-4 yearsexperience in accounting is required, Experience with financial accounting systems, Knowledge of generally accepted accounting principles (GAAP), Intermediate Excel skills and experience with lookups, pivot tables and sum if functions, Team player, effective and pleasant communicator with all levels of management, cross functional organizations, and customers, Ability to work independently and prioritize tasks, High degree of attention to detail, analytical and critical thinking skills, Result oriented with strong work ethic and integrity, Proficient in Microsoft Office Suite, Show more Show less
Title: Accounts Payable Analyst The Accounts Payable (AP) Analyst will support the overall function and business processes related to Procurement to Payment services performed. This individual will be responsible for the processing of PO and non-PO invoices including research, resolving discrepancies, and reconciliation. Managing the Accounts Payable (AP) email boxes, ensuring that bills and expense reports are paid within established time limits, assigned journal entries and reconciliations are completed in a timely, accurate manner and any other hands-on accounting responsibilities. Also, this individual will be responsible for maintaining positive relationships and delivering excellent customer service to internal and external stakeholders. Responsibilities Responsible for following and maintaining global standard processes for the Procure to Pay business flow, with ownership of judgement-based activities. Processing of PO and non-PO invoices in NetSuite. Review and validate employee expense reports and corporate credit card activities in Expensify. Investigate and resolve problems and inquiries associated with processing of all invoices, expense reports, and associated payments. Manage Accounts Payable (AP) email boxes and respond to inquiries. Ensure proper coding and approvals are obtained for all accounting transactions in accordance with financial policies and procedures and US GAAP. Process new vendors, maintain vendor master records, and prepare tax reporting on expenditures. Assist in preparing journal entries, balance sheet reconciliations and management reports. Perform reconciling analysis and research any discrepancies for Vendor and GL accounts. Support the month/quarter/year end close through tight deadlines that may require additional work outside of traditional working hours/days. Make recommendations for improvements in processes and implement action plans. Support and assist with internal and external audits. Assist in 1099 reporting, and sales & use tax reporting. Perform other accounting related tasks as needed. Education And Experience Bachelor’s degree in Accounting or Bachelor’s degree in Business with an emphasis in Accounting is preferred. We may consider relevant and equivalent work experience in lieu of educational requirements. Prior experience with an ERP system preferred. 2-4 years’ experience in accounting is required. Experience with financial accounting systems. Knowledge of generally accepted accounting principles (GAAP). Intermediate Excel skills and experience with lookups, pivot tables and sum if functions. Team player, effective and pleasant communicator with all levels of management, cross functional organizations, and customers. Ability to work independently and prioritize tasks. High degree of attention to detail, analytical and critical thinking skills. Result oriented with strong work ethic and integrity. Proficient in Microsoft Office Suite.
The Supervisor is expected to support the staff, program(s) and the Program Manager, Service Delivery In The Following Areas (but Not Limited To) Agent Training and Coaching: Supervise and guide staff on assigned program(s) Drive stellar performance of staff through recognition, encouraging growth through detailed performance reviews, development of goals and objectives, active and ongoing coaching, and mentoring, Participate in the interviewing, onboarding, and mentoring processes of new hires ensuring they become effective team members for the business and program teams, Lead proficiency gap assessment of staff and develop plans to address performance issues, Regularly monitor and review training to determine effectiveness and provide feedback on recommendations for improvement in future training sessions, Listen to agent calls to assess customer service levels on program(s) and provide feedback and remediation plans as necessary Occasionally listen to calls on program(s) to assess customer service delivery across the program, Client and Program Communication, Ensure that Associate has assigned and completed work appropriately in a timely manner according to performance metrics and program efficiency, Identify and escalate program trends and provide recommendations to the issues as necessary, Monitor program volume, identify fluctuations, and recommend staffing changes to address needs, When deviations occur, escalate deviations, Expresses thoughts and instructions clearly in both oral and written communication, i-e , uses grammatically correct, clear, and concise language, Proactively share communication updates and recommendations regarding program operations with peers and Program Manager, Service Delivery, Attend client meetings to support the program and Program Manager, Service Delivery, as needed, Reporting And Analytics Monitor program volume, identify fluctuations, and suggest staffing changes to address problem areas, Generate the Time Assessment Query (TAQ) regularly to ensure staff is billing appropriately; communicate issues and incorrect billing to the appropriate parties in a timely manner, Generate, monitor, and assess data quality and productivity reports for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), Address and resolve issues as necessary, Identify trends and issues, providing action plans and recommendations as necessary, Program Specific Knowledge Have a strong understanding of program processes, proactively drive process improvement to ensure work is completed in a timely, efficient, and high-quality manner, Coordinate internally to ensure all resources are available to accurately and effectively support the team, Own the escalation of and action plan to address workflow, process and turnaround time deviations, Provide Program Manager, Service Delivery frequent communication on progress, Successfully participate in special projects as assigned and execute all expected deliverables, All other duties as needed or assigned, People Responsibilities 1-25 Direct Reports 0 Indirect Reports Adhere to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices, Complete all training requirements related to patient privacy and data handling, and apply these practices consistently across all interactions with patients, healthcare providers, and patient data, Qualifications (Minimum Required) The Supervisor ideally should hold a Bachelors degree in business administration, public health, clinical science, health services research, health economics, or other relevant discipline or show evidence of continual work towards a degree (strongly preferred), Supervisors without a degree must have a High School Diploma or GED, and ideally should have eight or more years of equivalent work experience in a relevant field, The Supervisor should have demonstrated proficiency in expressing thoughts and instructions clearly in both oral and written communication, i-e , using grammatically correct, concise language, Proven ability to meet deadlines, function with a sense of urgency, and get the job done, An intermediate to advanced level of computer skills (Microsoft Excel, PowerPoint, and Word), Exceptional customer service skills, A demonstrated customer service focus; the ability to manage staff to support the program with the needs of clientsgoals in mind, Strong management skills with the ability to connect and engage with staff through effective coaching and mentoring, A personable, energetic, and enthusiastic approach when managing staff, The ability to thrive in a collaborative work environment and also work independently, Knowledge of business protocols and acumen, A demonstrated ability to understand process, anticipate next steps, and identify, analyze, and problem solve issues, Superior time management skills and strong ability to prioritize, The ability to learn information quickly and retain it, A strong attention to detail, The ability to express empathy while speaking with customers, An understanding of how the day-to-day performance of staff and the program impact the big picture, Strong understanding of the FPA operations and systems navigation, Discipline and patience while working with different personalities; ability to remain calm, personify professionalism, and lead by example, Neovance may consider relevant and equivalent experience in lieu of educational requirements, Experience (Minimum Required) The Supervisor ideally should have four or more years of increasing responsibility in healthcare reimbursement, healthcare contact centers, healthcare program management, or a field closely related to FPA services, Prior supervisory experience is preferred, Must be comfortable providing day-to-day supervision of staff ensuring the expected program metrics are met or exceeded daily, Physical Demands / Work Environment The Supervisor will work within the programs hours of operations; hours vary by site but may start as early as 8:00 am Eastern Time and end as late as 8:00 pm Eastern Time, The Supervisor must be available to help cover shifts for peers as necessary The Supervisor must work on site,
Essential Job Duties: Quickly and efficiently respond to incoming calls, make outbound calls, and process faxes identify how best to assist, Conduct outbound calls of insurance verifications to understand if patients prescribed therapy is eligible for coverage Document results in appropriate tracking system, Document calls in appropriate tracking systems, and handle/escalate calls per established procedures, Process patient applications and follow the program's specifications to determine their eligibility Document results in appropriate tracking system and manage follow-ups as appropriate Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary, Maintain a professional, calm and friendly demeanor Express thoughts and instructions clearly in both verbal and written communication; i-e uses grammatically correct and concise language, Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate, Be familiar with the market place and the insurance options available for patients Educate patients on the available options as appropriate, Other duties as assigned