Manager, Business Operations

• Learn the processes involved across different business units and implement comprehensive tools and solutions.
• Provide business insights to operations teams to improve quality, productivity, customer satisfaction, processes through quantified information and actionable levers.
• Actively engage in the identification, development, tracking, monitoring, and evolution of KPIs (Key Performance Indicators) to enable data driven business decisions.
• Support and drive data loading, processing, and reporting work within the Business
• Performance databases to enable tracking and evaluating business performance.
• Assist in updating business reports both via frontend dashboards and through backend code such as Spotfire, MS Excel skills (Advanced formulas, Power Pivot, Data Modelling and VBA macro), SQL or SharePoint as the business dictates.
• And all other duties as needed or assigned.
  

Qualifications (Minimum Required)

• University/college degree (life science preferred) or certification in a related allied health profession (i.e., nursing, medical or laboratory technology) from an appropriately accredited institution.
• Superior project management skills including an ability to plan and execute projects that meet cost, resource, and outcome expectations; manage complex and/or competing priorities effectively; and meet commitments in an accurate and timely manner.
• Thorough knowledge of clinical trial processes and systems applications to support operations.
• Skilled in time management, planning and budgeting.
• Broad knowledge of drug development process and client needs.
• Technical competence.
• Good knowledge of ICH Guidelines and GCP including international regulatory requirements for clinical development.
• Good knowledge of the relationship and regulatory obligation of the CRO industry with pharma and biotech companies.
• Neovance may consider relevant and equivalent experience in lieu of educational requirements.
• Language Skills Required:
• Speaking: Fluent in both English and applicable local office language
• Writing/Reading: Fluent in both English and applicable local office language
  

Experience (Minimum Required)

• Minimum of seven (7) years of professional experience, ideally within a Clinical Research environment.
• Strong experience of working with SQL databases (creating data marts, loading, manipulating, and exporting data and writing SQL queries, involving joins (inner, outer, natural, equi), aggregate functions, indexes, and views.
• Development experience in at least two of the following technologies: Toad for Oracle, Python and/or Spotfire, Power BI.
• Problem-solving analytical mindset with clear-cut approach towards planning & organizing and strong adherence to effective time managements skills.
• Excellent team member with willingness to nurture a healthy relationship with all stakeholders in Operations.
• Strong oral & written communication skills and able to work with minimal supervision.
• Able to work efficiently and effectively in a matrix environment.
• Excellent computer system knowledge and advanced MS Excel skills.
• Pharmaceutical experience preferred but not necessary.
  

Preferred Qualifications Include

• Trained and experienced with Process Improvement Methodology; prior or current experience as Six Sigma Black Belt or Lean Leader strongly preferred.
• Detailed knowledge of Neovance and the overall structure of the organization.
• Leadership
• Good to have - Master’s or other advanced degree.
• Good to have - PMP certification
• Wins Customer Loyalty
• Leads by Example
• Inspires Others
• Drives Growth
• Builds Talented Teams
• Confronts Constructively
• Gets it Done.
  

Physical Demands / Work Environment

• General Office Environment or Home-Based.- Office/Home - as per business requirement
• Travel Requirements: YES
• Regional - Bangalore Based
• Global Travel is primarily to: Neovance Hub Offices, Client Offices