47 Kpi Management Jobs - Page 2

Do you want to be a part of the fascinating story of over 500 iconic brands spanning across more than 100 countries Being the best beer company starts with finding the best people. While we have big brands, we have bigger opportunities as well. AB InBev India is looking to hire a Senior Manager - Quality Analyst for its supply team based out of Aurangabad, Maharashtra. The responsibilities of this role include handling instruments like GC, Alcolyser, DMA, Sodium Meter, pH Meter, and Gas Generators. Calibration and maintenance of all BQA instruments are essential, strictly following BQA SOPs. You will be responsible for the analysis of In-Process Samples, highlighting deviations, and analyzing incoming brewing raw materials while adhering to SOPs for all analyses. Ensuring reliable and accurate data is supplied through the use of BWC and control charting is a key aspect of this role. Maintenance of all records, updating AB data sheets regularly, conducting PRP audits and 5S Audits at regular intervals, and maintaining 5S in the lab are part of the responsibilities. As a subject matter expert in instruments such as GC's, Alcolyser, DMA, Sodium Meter, pH meter, Generators, centrifuge, sonicator, hot water bath, and Mash Bath, you will be responsible for instrument management. Being an enthusiastic team player in the Environmental Pillar, a qualified Taster, and setting up daily Taste panels are additional responsibilities. You will also train new Brewing Quality Analysts, conduct brewing quality improvement analysis, develop and implement process checklists and audits, and track CAR of brewery PRP audits. Ensuring all BQA lab consumables and inventory are maintained, adhering to safety requirements, and reviewing daily data, control charts, calibration, and maintenance logs are crucial tasks. Other responsibilities include maintenance of Data Transfer Sheets and KPIs related to BQA, 5S maintenance in the BQA lab, UT sample arrangement for Tasting, updating Monthly KPIs, and keeping the QC manager and shift brewers updated on daily brewing quality issues. Training as a microbiologist Relief is also part of the role. Key dimensions include accountability for the Director (Supply & Logistics) KPI, Brewery Sensory Score, Regional BOP KPI, and VPO Implementation Department-specific KPIs such as BPI & Plant Micro Index. An undying love for beer is the driving force behind all these responsibilities. Quench your thirst for success and come be a part of this dynamic team!,

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key responsibilities for this role include leading the Production Support function, overseeing a high-performing team of 10+ engineers across various geographies and time zones. You will take charge of Incident Management, Break-Fix Operations, and Problem Management in alignment with ITIL best practices. Your role will also involve ensuring minimal disruptions to business-critical systems through proactive monitoring, rapid incident response, and analyzing production data to identify trends, recurring issues, or areas for optimization. Collaboration with cross-functional teams, such as Engineering, QA, Infrastructure, and Product, will be essential to ensure seamless issue resolution and root cause analysis. You will be expected to drive continuous improvement initiatives, automation, and operational efficiencies while managing and optimizing support SLAs, KPIs, and reporting metrics. Providing regular CxO-level reporting, dashboards, and communication on incident trends, risk mitigations, and system health will also be part of your responsibilities. In addition, fostering a culture of accountability, collaboration, and customer-centricity within the team, as well as ensuring compliance with governance and audit processes, will be crucial. The ideal candidate should have 12+ years of overall IT experience with a significant focus on Production Support leadership roles. A proven track record of building and managing large-scale support teams in high-availability, high-performance environments is required. Strong expertise in ITIL processes, particularly in Incident, Problem, and Change Management, is essential. Excellent communication skills, with the ability to interact and influence stakeholders at all levels, including CXO executives, are a must. The ability to lead teams under pressure and in fast-paced, evolving environments is also required. Experience working in a product-based company is highly preferred, and familiarity with support tools like Opsgenie, Sumologic, Jira, ServiceNow, and Dynatrace is considered a plus for this role.,

As an Associate General Manager - Design, you will be responsible for overseeing the revenue of a specific region and ensuring the growth and performance metrics of the business and its employees. Your role will involve taking full ownership of crucial business initiatives including product launches, process enhancements, category expansion, and vendor relationships. You will play an active role in making business decisions by providing both qualitative insights and conducting detailed quantitative analysis. It is essential to have a deep understanding of design requirements and customer experience to drive optimal business outcomes. You will be in charge of developing, leading, motivating, and managing a dynamic team in the city comprising Business and Design Managers, Territory Area Managers, Designers, DPs, LPs, among others. Your focus will be on creating a conducive ecosystem for a successful design experience for both internal teams and customers. One of your key responsibilities will be to ensure the quality of design closure for Livspace catalogue products such as Kitchen, Wardrobe, Storages, Furniture & Decor, as well as essential home improvement services in the region. You must have the ability to drive and achieve key performance indicators (KPIs) including design sign-offs, error-free designs, sales penetration, customer satisfaction, and employee satisfaction. Furthermore, you will act as the liaison between the city and customers within Livspace, ensuring continuous feedback for ongoing improvement and enhancement of services. Your role will be instrumental in shaping the success and growth of the design function within the organization.,

Cond Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video, and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Cond Nast Traveler/Traveller, Allure, AD, Bon Apptit, and Wired, among others. Location: Mumbai, MH Project Management: Lead the project management and delivery of all digital, social, and video branded content across all titles. The role involves understanding client briefs, interpreting content production as per briefs, ability to translate a pitched campaign to an end product, partnering with internal teams, ensuring all deliverables of the content are fulfilled as per committed milestones. Manage the entire project lifecycle from the moment a client pitch is approved until final delivery. Interpret client briefs and translate pitched campaigns into executed projects. Ensure all project deliverables are met as per committed milestones. Responsible for final delivery and ensure all deliverables are fulfilled as per committed milestones. Client Servicing: Act as the primary point of contact for clients, ensuring their expectations are met and exceeded. Partner with internal and external stakeholders to ensure seamless and high-quality project/campaign delivery. Maintain regular communication with clients to provide updates on project status, manage feedback, and align on expectations. Develop and maintain strong client relationships to foster repeat business and long-term partnerships. Internal Coordination: Collaborate with internal teams, including creative, production, editorial, and marketing, to ensure project alignment and timely delivery. Coordinate with other departments within Cond Nast that may have a stake in project delivery. Communicate the status of all projects to internal teams and stakeholders when required. Communicate to the rest of the business and clients the status of all projects when required. Content Production: Oversee content production to ensure it aligns with client briefs and meets Cond Nast's high standards. Manage the quality control process for all content, ensuring it is of the highest quality and delivered on time. Facilitate the interpretation of content production requirements and translate them into actionable tasks for the production team. KPI Management: Project Delivery: Timely and successful delivery of all projects as per agreed timelines and milestones. Develop and track sharp KPIs for project success, including timelines, budget adherence, client satisfaction, and content quality. Monitor project performance and implement improvements where necessary. Ensure that all projects are completed within the allocated budget and timeframes. Client Satisfaction: High levels of client satisfaction measured through feedback and repeat business. Budget Management: Projects delivered within the allocated budget. Content Quality: Content meets or exceeds Cond Nast's quality standards. Internal Coordination: Efficient and effective collaboration with internal teams and stakeholders. Client coordination: Efficient and effective collaboration with business and client teams. Educational Qualifications Required: Bachelor's Degree in Mass Media If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.,

As a Customer Experience (CX) Designer, you will be responsible for creating engaging and customer-focused digital experiences across various company assets such as websites and customer service portals. Your primary goal will be to design human-centered customer journeys, identify pain points, and develop solutions that enhance the overall digital customer experience. Your key responsibilities will include translating business requirements into compelling UI/UX solutions, developing end-to-end customer journey maps based on customer-centered design principles, and analyzing consumer behavior using digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be expected to create customer journey maps by analyzing user behavior, customer segments, and personas. Additionally, conducting usability testing using tools like UsabilityHub and UserZoom to evaluate and refine UI/UX concepts will be a crucial part of your role. You will be accountable for delivering key performance indicators (KPIs) related to error reduction, journey completion rates, and Net Promoter Scores (NPS). Collaborating with cross-functional teams to influence customer roadmaps and establishing a partner ecosystem to achieve CX objectives will be integral to your success. Keeping abreast of customer experience trends and market insights to implement customer-centric UI/UX practices will be part of your ongoing responsibilities. Furthermore, you will need to ideate and develop a library of interactive prototypes to define micro interactions and animations for an immersive user experience.,

You are invited to join us at Burckhardt Compression, where we are looking for a dedicated and experienced professional to take on the challenging role of Head - Group Functions based in Pune. In this role, you will play a crucial part in driving the organization's growth by collaborating with global functional managers to allocate work for the GSC-IT team. Your responsibilities will include orchestrating the daily operations of the India team to deliver IT services to the global Burckhardt organization. You will provide leadership to the GSC-IT team, manage team finances, oversee people management activities, and address upcoming business needs through strategic planning. Moreover, you will be responsible for identifying and improving IT core processes, managing IT KPIs, implementing dashboards for performance visualization, and ensuring team adherence to IT processes and security policies. Your role will also involve working with customers and users to define service level agreements, monitor performance, and lead governance for all programs/projects. To excel in this position, you should hold a degree in a relevant field and possess extensive experience in leading global cross-functional teams. You must have a strong background in business or process design and management, along with a track record of implementing process improvements in complex IT environments. Additionally, you should have experience in managing strategic supplier relationships, driving organizational change, and planning resource releases. At Burckhardt Compression, we offer a vibrant and inclusive work culture that encourages employees to participate in various activities, flexible working models, engagement events, and continuous feedback mechanisms. You will have access to performance and appreciation awards, sports activities, and a library to support your well-being. We value diversity and inclusion and are committed to creating a greener tomorrow through our sustainability initiatives. If you are looking for an exciting opportunity to grow your career and make a positive impact, we welcome you to join our team at Burckhardt Compression India. HR Team Burckhardt Compression India,

Hitachi Energy is on a mission to advance the world's energy system towards sustainability, flexibility, and security. The transformers business unit offers a range of solutions and services to maximize the reliability and performance of transformer assets while minimizing life-cycle costs and environmental impact. As a part of the Global Supply Chain Management (SCM) organization, you will play a crucial role in driving sustainable transformation within the transformer business unit. Your responsibilities will include developing and implementing the SCM digital transformation strategy, optimizing SCM tools, leading major BU projects, deploying BU IT strategy, ensuring process governance and adherence, driving process excellence and continuous improvement, developing SCM competencies, managing KPIs and reporting, and collaborating cross-functionally. Key Responsibilities: - Develop and implement the SCM digital transformation strategy aligning with business objectives - Design a strategic roadmap for digital initiatives and prioritize key projects - Identify opportunities for enhancement in SCM tools and lead initiatives for improvement - Contribute to the design of new tools and system projects within Hitachi Energy/BU - Serve as the business lead for SCM digitalization projects and drive improvements in data quality - Ensure optimal SCM processes are maintained and implement continuous improvement projects - Design and deliver training programs focused on SCM processes and digital tools - Lead efforts to define, monitor, and optimize key SCM performance indicators - Act as a key liaison for cross-functional projects and support integration of SCM into broader business transformation initiatives Required Background: - Bachelor's degree in information technology, Supply Chain Management, or related field - 10+ years of experience in supply chain management with comprehensive knowledge of SCM processes - Proven track record of leading global digital transformation initiatives - Expertise in IT domains such as supply chain digitalization, S/4HANA, AI, and automation technologies - Strong analytical and problem-solving skills with a focus on implementing change - Experience in developing and delivering training programs for enhancing digital competencies within SCM teams Join us at Hitachi Energy to drive sustainable transformation and innovation in the energy sector!,

Compelling Opportunity for COO with Esteemed Healthcare Network Employment | Immediate Objectives Operational Excellence Ensure efficient and effective hospital operations, including clinical, administrative, and support services. Quality & Patient Safety Ensure high-quality patient care and minimize risk through effective quality improvement and patient safety initiatives. Financial Performance Optimize hospital financial performance, including revenue growth, cost management, and profitability. Strategic Planning Develop and implement strategic plans to achieve hospital goals and objectives. Talent Management Attract, retain, and develop high performing talent to support hospital operations KRAs Operational Excellence Develop and implement operational plans and strategies to achieve hospital goals and objectives Ensure effective management of hospital resources, including staff, equipment, and supplies Implement process improvements to enhance efficiency, productivity, and quality of care Develop and manage key performance indicators (KPIs) to measure operational performance Quality & Patient Safety Develop and implement quality improvement and patient safety initiatives to minimize risk and ensure high-quality patient care. Ensure compliance with regulatory requirements and accreditation standards Develop and manage KPIs to measure quality and patient safety performance. Collaborate with clinical leaders to develop and implement evidence-based practices Financial Performance Develop and implement financial plans and strategies to achieve hospital financial goals and objectives Ensure effective management of hospital finances, including revenue cycle management, cost management, and Profitability Collaborate with financial leaders to develop and implement financial strategies. Strategic Planning Develop and implement strategic plans to achieve hospital goals and objectives Collaborate with hospital leaders to develop and implement strategic initiatives Ensure alignment of hospital operations with strategic plans and objectives. Develop and manage KPIs to measure strategic plan performance Talent Management Develop and implement talent management strategies to attract, retain, and develop high-performing talent Collaborate with HR leaders to develop and implement talent management initiatives Ensure effective management of hospital staffing, including recruitment, retention, and development Develop and manage KPIs to measure talent management performance Key Performance Indicators (KPIs) Patient satisfaction ratings Quality and safety metrics (e.g., infection rates, readmission rates) Financial performance metrics (e.g., revenue growth, operating margin) Operational efficiency metrics (e.g., length of stay, bed occupancy rates) Talent management metrics (e.g., employee satisfaction, retention rates) Eligibility Criteria Nationality: Indian Nationals/Citizens only Screening Criteria MBBS + MBA from credible institute Overall 15 yrs + work experience 5 yrs+ work experience as COO with Healthcare Entity Available to work from Hyderabad Considerations Location Hyderabad Working from Hospital Monday to Saturday working Evaluation Process Round 1 Initial screening Round 2 Shortlist by Managing Director & Chairman Round 3 Discussion with Managing Director & Chairman Interested Profiles, Kindly apply Note Additional inputs to be gathered from the candidate to put together the applicatio,

Hiring Team Leader with on-paper TL experience in US voice process (Sales ). Excellent communication skills required. Only candidates with current US process experience & under 35 yrs considered. Healthcare, B2B, non-voice & mortgage not suitable.

Position Purpose Within product control, AnC is a global function whose main missions are: n In conjunction with different SATA / TS teams to independently control alerts set to monitor Amend Cancel patterns. n To ensure trades booked on technical counterparty are allocated in timely manner and any exception, should be escalated/highlighted to the respective team. The Cancel Amend team intervenes on the whole perimeter where Capital Markets is present, meaning on the principal money markets (New York, London, Hong Kong, Tokyo, etc.) and for all businesses (GLOBAL MARKET, ALMT). Responsibilities Direct Responsibilities Cancel Amend team has a role of specialist in the control of alerts through the following workflow: n Monitor the actions of trader, marketer, sales trading assistant, and trade support teams to assess if potential fraud is possible. n Daily reporting to Anti-Fraud team to further investigation on all suspicious events. n To be pro-active and answer enquires from different areas. n Dealing with high volume mails. n Monthly statistical reporting and KPI management. n Collating, checking, and analyzing spreadsheet data. n Ensuring procedures, policies, legislation, and regulations are correctly followed and complied with BAU. n Identifying if processes are not working as they should and advising on changes to be made. n Identifying any gaps in controls and make practical recommendations. n Monthly presentations to business management, compliance, and global head of fixed income operations. n Provide ad-hoc management reporting when requested. n Submit analyzed alerts for sign-off to Head of desks. n Final validation and closing of alerts. n Cancel Amend team controls the use of technical counterparty codes in compliance with the CIB Policy. n Ensuring procedure is correctly updated, validated and uploaded to the share-point. n Ensuring all tasks are completed by the team and checklist has been signed off with the proper RAG. n Develop SMEs and ensure that Back-up is in place for all the team members. Contributing Responsibilities n Need to provide detailed analysis whenever requested by management. n Competent proficiency in MS PowerPoint is essential. n Ensure and act as second level of escalation for BAU. Technical Behavioral Competencies Essential n Good knowledge of financial market products, IT skills including Excel and PowerPoint. n Middle office / trade support background. n Good written and verbal communication skills including the ability to present work to a large group. n Flexible shift timings (as per business requirement). n Possess the ability to work within a pressurized environment meeting deadline. Desirable n Ability to manage and lead others. n Good networking skill. Conduct n Be a role model, supporting and fostering a culture of good conduct. n Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks. n Consider the implications of your actions on colleagues, partners, and clients before making decisions, and escalate issues to your manager when unsure. n Take responsibility for your teams conduct and conduct risks. Specific Qualifications (if required) NA Skills Referential Behavioural Skills : (Please select up to 4 skills) Client focused Communication skills - oral written Ability to deliver / Results driven Personal Impact / Ability to influence Transversal Skills: (Please select up to 5 skills) Ability to develop others improve their skills Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Key Responsibilities Develop and refine planning system strategies to generate accurate supply chain signals. Monitor and adjust key system parameters using tools like Oracle or SAP. Drive execution of daily planning processes ensuring on-time availability of materials. Analyze material availability and mitigate shortage risks through proactive planning. Collaborate with internal and external stakeholders for tactical improvements. Participate in process improvement initiatives to enhance supply chain performance. Manage change requests for part revisions (obsolescence, supersession, new releases). Utilize PFEP (Plan for Every Part) methodology to ensure optimal inventory and flow. Establish and maintain Master Production Schedules aligned with capacity. Interpret and act upon KPIs to improve service levels, inventory health, and delivery accuracy. Ensure consistent material planning system usage and data accuracy. External Qualifications and Competencies Required Qualifications Bachelor's degree in Engineering, Supply Chain, Operations, or a related field. Any certifications in SCM (APICS, CPIM, CSCP) are an added advantage. Compliance with licensing requirements, if applicable to exports/sanctions. Core Competencies Communicates Effectively Adapts communication style to diverse audiences. Customer Focus Builds trust and delivers value to internal and external customers. Drives Results Maintains focus and overcomes obstacles to achieve goals. Global Perspective Understands and incorporates global context in planning. Manages Complexity Handles ambiguity and solves complex planning issues. Optimizes Work Processes Continuously looks for ways to streamline workflows. Values Differences Fosters an inclusive environment with diverse viewpoints. Additional Responsibilities Unique to this Position Experience Required 2 to 5 years of experience in a Supply Chain, Material Planning, or Procurement role. Experience with ERP systems (Oracle, SAP) preferred. Exposure to global/multinational supply chain operations is beneficial. Functional & Technical Skills Must-Have Functional Skills : Material Planning and Supplier Procurement. Strong understanding of material shortage and availability resolution. Exposure to KPI management and performance gap analysis. Preferred Skills : Inventory reduction techniques and safety stock optimization. Allocation or constraint-based planning methods. Experience with PFEP, Master Scheduling, and change control. Nice-to-Have : Hands-on experience in Oracle/SAP or similar enterprise systems. Ability to use analytical tools such as BI dashboards, Excel, or Advanced Planning tools. Enterprise Skills : Learning Agility Demonstrated learning of new tools/processes in recent roles. Prioritization Under Pressure Ability to manage multiple priorities in high-demand environments. Communication Clear, concise communication at a basic to intermediate level.

Key Responsibilities Health, Safety & Environment (HSE) Report any work-related injuries, illnesses, incidents, or hazards. Comply with all HSE policies, procedures, and regulations. Actively participate in HSE training and awareness initiatives. Quality Follow defined standard work, procedures, and documentation. Perform system quality checks on planning parameters (min/max inventory, reorder points, tracking signals). Take corrective actions to support Plan for Every Part (PFEP). Delivery & Planning Conduct 12-month horizon supply-demand analysis and highlight key risk areas. Run simulations of planning parameter changes and present KPI impact analysis. Monitor abnormal demand or inventory signals; propose adjustments. Enter forecast changes and ensure alignment with aggregate demand. Take ownership of demand, supply, and inventory planning to meet customer needs. Coordination & Execution Coordinate with internal and external suppliers and stakeholders across multiple functions. Process and monitor supplier orders aligned with supply plans. Track and expedite procurement signals as necessary. Analyze planning metrics and reporting KPIs. Use systems such as Xelus, GOMS, and aftermarket planning tools. Teamwork & Collaboration Communicate effectively with internal teams and support functions. Support and contribute to quality, safety, and process improvement initiatives. Actively pursue development goals aligned with business priorities. External Qualifications and Competencies Required Qualifications High school diploma or equivalent (secondary education completion). May require specific licensing to comply with export control or sanctions regulations. Core Competencies Communicates Effectively Delivers clear, tailored communication across teams. Drives Results Consistently meets goals under pressure. Global Perspective Applies a global lens to problem-solving. Manages Complexity Synthesizes complex and conflicting information to make decisions. Optimizes Work Processes Improves efficiency through continuous process enhancement. Values Differences Leverages diverse viewpoints and fosters inclusion. Technical Competencies Materials Planning System Utilization Uses systems and tools (e.g., Excel, OMS) to manage supply-demand planning and respond to exceptions. Plan for Every Part (PFEP) Applies PFEP across the supply chain and facility operations to ensure smooth part flow. Inventory Management & Optimization Uses data analytics to optimize inventory investment within supply chain constraints. Materials KPI Management Evaluates supply chain KPIs and drives performance improvement. Network Master Supply Planning Aligns long-term supply plans with demand forecasts, balancing cost and service. Additional Responsibilities Unique to this Position Experience 2+ Years in supply chain, materials planning, or procurement preferred. Intermediate-level skills through training or on-the-job experience. Familiarity with tools like Xelus, GOMS, or other material planning software is desirable. Key Skills & Knowledge Supplier coordination and order monitoring Supply plan execution and procurement signal adjustment KPI tracking and reporting Working knowledge of aftermarket planning systems Analytical thinking and process orientation Shift Timings: 5:00 PM 2:00 AM IST (US Time Zone Support) Shift Benefits: Night Shift Allowance + Pickup/Drop Facility (within PMC & PCMC limits)

Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts); Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers; Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Skills: effective communication,network,bpo, kpi management, troubleshooting, network support,problem resolution, customer service,international bpo,technical support,stakeholder interaction,internet services.

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stakeholders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

We are looking for a seasoned and strategic Plant Operations Head (Auto Division) to spearhead and optimize our manufacturing operations at Bagla Electrical & Electronics India Limited's Chhatrapati Sambhaji Nagar (Aurangabad) facility. The Head of Operations is responsible for overseeing the daily operational functions of the company, ensuring efficiency, quality, and cost-effective management of resources. This leadership role involves strategic planning, process optimization, and cross-functional coordination to achieve business objectives and drive growth. Job Details: Industry: Manufacturing (Electrical & Electronics) Department: Operations Role: Plant Operations Head Location: Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra Compensation: 15-25 LPA Experience: 12+ years of experience in plant operations, with at least 5 years in as Plant Operations Head Employment Type: Full-time Qualification: B.E./ B. Tech. (Electronics) preferred; MBA - Operations a plus Responsibilities: Strategic Operations Management: Develop and implement operational strategies aligned with Bagla Electrical & Electronics India Limited's business goals to optimize plant performance and achieve production targets. Monitor key performance indicators (KPIs) related to plant efficiency, cost reduction, and productivity; analyze data to identify areas for improvement and report findings to senior management, driving data-driven decision-making. Process Optimization: Identify areas for process improvement and implement best practices to enhance productivity and efficiency. Lead initiatives related to lean operations, automation, and cost reduction. Team Leadership: Build, lead, and mentor a high-performing operations team. Foster a culture of accountability, continuous improvement, and operational excellence. Budgeting and Financial Oversight: Prepare and manage operational budgets and forecasts. Monitor expenditures and optimize operational costs. Cross-functional Collaboration: Collaborate with departments such as Sales, Finance, HR, and IT to support business needs. Serve as a liaison between executive leadership and operational teams. Risk and Compliance Management: Ensure compliance with local and international regulations, industry standards, and company policies. Oversee risk management and mitigation strategies across operations. Technology and Tools: Evaluate and implement tools and systems to improve operational performance. Stay informed on emerging technologies and trends in operations management General Expectations and Past Experiences: Plant Operations Management experience in Electrical & Electronics Manufacturing. Proven ability to drive efficiency and cost reduction through operational strategies. Strong leadership skills in building high-performing teams. Knowledge of Lean Manufacturing and process improvement. Proficiency in budget management and resource allocation. Excellent communication and stakeholder management skills. Experience managing compliance, risk, and safety in manufacturing. Proficiency in ERP systems, project management tools, and data analysis. Must have sound knowledge about TPM culture.

To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysis and represenation of outcome for leadeship to make next decisions KPI definition, revision and imprvement for SOC infra, health and use cases Bachelor's/Master's degree in Engineering/Technology or related field Minimum 4-6 years of relevant IT experience Professional industry standard certifications like CISSP, CEH, GIAC, CISM, ISO 27002 etc. will be an added advantage Experience with various IT / Security technologies including, Active Directory, DNS, Messaging, Firewalls/ VPN Gateways, IPS, Proxy, WAF, PKI, IAM,etc. Good understanding of tools like CyberArk, PingIdentity, Sailpoint, Qualys, Veracode Proficient handson experience and understanding of various security tools and technologies. Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Demonstrated leadership experience in the area of Security Operations Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage projects and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage Exposure to ISO 27002 and ISO 27005

Need to consolidate inputs of Cost from Engineering (PrEM) in terms of Workload and other costs if any Co-ordinate and organise accordingly with Internal customer key stakeholders Support in the monthly reviews for any variance analysis, queries Ensure and comply with the process from PO to Invoice to Payment and key adherence to timelines Perform Cost deep dive for any variances Ensure proper communication and rapport established with the stakeholders Establish and Publish KPI's , TAT for the process Perform month-end reconciliations for the projects under scope

Role Summary: We are seeking a highly analytical and results-oriented Manager, S&OP to join our dynamic team. In the fast-paced world of cloud kitchens, this role is critical for balancing the twin goals of maximizing item availability for our customers and minimizing food wastage across our network. You will be responsible for developing and managing accurate demand forecasts across all product categories, leveraging deep analysis of sales mix and consumption trends. This role requires strong proficiency in Excel, SQL, and Python to handle complex datasets and drive data-driven decision-making within our S&OP process. You will collaborate closely with Pod Operations, Growth, and Marketing teams to ensure our planning aligns with operational realities and commercial strategies. Key Responsibilities: 1. Demand Planning & Forecasting: Develop, maintain, and refine short-to-medium term demand forecasts for all product categories at relevant granularities (e.g., item, pod/zone, city). Utilize statistical methods, historical data analysis (via SQL, Python, Excel), and incorporate market intelligence to generate baseline forecasts. Analyze and model the impact of promotions, marketing campaigns, local events, seasonality, and menu changes on demand. Monitor forecast accuracy and bias KPIs, identifying root causes for variances and implementing corrective actions to continuously improve forecast quality. Prepare and lead demand review discussions within the S&OP cycle, presenting forecasts, assumptions, risks, and opportunities. 2. Sales Mix & Consumption Trend Analysis: Perform in-depth analysis of sales data using SQL and Python to understand mix shifts, attachment rates, and cannibalization effects. Analyze consumption patterns (e.g., order times, platform trends, customer behaviour) to identify key demand drivers and potential shifts. Connect sales and consumption trends directly to their impact on item availability and wastage metrics. Provide actionable insights to Marketing, Growth, and Culinary teams regarding product performance and portfolio optimization opportunities. 3. S&OP Process Contribution & KPI Management: Play a key role in the monthly and weekly S&OP cycle, ensuring timely inputs and effective collaboration. Continuously monitor, analyze, and report on key performance indicators: Item Availability and Wastage %. Develop insights and drive actions aimed at optimizing the trade-off between availability and wastage through improved forecasting and cross-functional alignment. Contribute to the ongoing improvement and maturity of the S&OP process within the organization. 4. Cross-Functional Collaboration: Partner closely with Pod Operations teams to gather localized insights, understand operational constraints, and ensure effective execution of plans. Collaborate with Growth & Marketing teams to align demand forecasts with promotional calendars, new product development (NPD), and market expansion plans. Engage with Finance and Procurement teams as needed for financial planning and supply feasibility inputs. 5. Data Analysis & Tool Usage: Leverage Advanced Excel, SQL, and Python for data extraction, manipulation, analysis, modeling, and reporting. Develop and maintain dashboards and reports to track performance and communicate insights effectively. Qualifications & Skills: Education: Bachelor's degree in Engineering (B.Tech) + MBA (supply chain specialization) Experience: 2 - 4 years of relevant experience in Demand Planning, S&OP, Supply Chain Management, or Business Analytics. Proven experience working in a fast-paced environment such as QSR (Quick Service Restaurants), E-commerce, Food Delivery, FMCG (with short shelf-life products), or Retail is highly preferred. Technical Skills: Required: Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, modeling). Required: Strong proficiency in SQL for querying and data manipulation. Required: Proficiency in Python for data analysis and potentially forecasting model development (e.g., using libraries like Pandas, NumPy, Scikit-learn). Analytical & Problem-Solving Skills: Exceptional quantitative and analytical skills with the ability to work through complex problems, manipulate large datasets, and derive actionable insights. Business Acumen: Strong understanding of business drivers, financial implications (especially cost of goods, wastage), and the P&L impact of planning decisions.

Delivery Manager Industrial Automation Location: Pune, India Experience: 15+ years Job Summary : We are seeking a seasoned Delivery Manager with extensive experience in industrial automation, embedded systems, IoT Cloud, and systems integration. The ideal candidate will oversee project delivery, ensure client satisfaction, manage cross-functional teams, and drive business growth by attracting new customers and delivering innovative solutions on time and within budget. Key Responsibilities: Project Leadership : Oversee multiple industrial automation projects from initiation to completion, ensuring adherence to timelines, quality standards, and budget constraints. Client Management: Act as the primary point of contact for clients, understanding their requirements and ensuring their expectations are met through effective communication and delivery. This role requires flexibility to travel to Agiliad offices and customer locations in India, USA, Japan, and Singapore as per business requirements. KPI Management: Drive key performance indicators including company revenue, utilization, customer ratings, talent density, and attrition. Strategic Planning: Develop and implement strategies for delivery methods including Agile, DevOps, and Quality Certification. Oversee investments in these areas to enhance delivery efficiency. Infrastructure Development : Build and maintain robust delivery infrastructure to support project execution and organizational growth. People Leadership: Lead career and performance management initiatives, conducting regular reviews and providing feedback across the organization. Build and maintain high-performing teams, fostering a collaborative and productive work environment. Innovation and IP Development: Establish Centers of Excellence (COEs) and IP development teams to drive innovation and business excellence at the lowest overall cost. Encourage the development of core resource communities such as architects and Agile specialists. Business Development: Develop and implement strategies to attract new customers, expand market presence, and drive business growth. Continuously improve project delivery processes and methodologies to enhance business outcomes. Technology Integration: Stay updated on emerging technologies and industry trends. Lead initiatives to explore and implement cutting-edge solutions that enhance efficiency, reduce costs, and drive continuous improvement. Collaborate with R&D teams to pilot new technologies and solutions. Cross-Department Coordination: Coordinate with HR on recruiting strategy, campus relationships, entry-level hiring, and talent development. Collaborate with Learning and Development teams on training, upskilling, and certification initiatives. Work closely with IT, Infrastructure, and Quality teams to ensure seamless project execution. Qualifications and Skills: Bachelors or Masters degree in Electrical Engineering, Electronics, Computer Science, or a related field. Strong understanding of industrial automation technologies, embedded systems, IoT, Cloud, and systems integration. Proven track record of successfully managing and delivering complex projects on time and within budget. Excellent leadership and team management skills with the ability to inspire and motivate teams. Exceptional communication and interpersonal skills to effectively engage with clients, stakeholders, and team members. Strong analytical and problem-solving abilities to address project challenges and drive successful outcomes. Experience in business development and customer acquisition within the industrial automation sector. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. The chance to work on cutting-edge technology projects in the industrial automation sector.

Supervise a team of international voice agents handling inbound customer calls Monitor team performance and ensure KPI targets (AHT, CSAT, FCR, QA scores) are consistently met Coach, mentor, and conduct regular 1:1s and feedback sessions Required Candidate profile Handle escalations &ensure high levels of customer satisfaction Prepare performance reports and work closely with Quality & Training teams Drive productivity, adherence, and compliance within the team Perks and benefits Perks and Benefits

Position Summary: As a Team Lead for Travel Revenue Management function, you will be responsible for managing a team of 8-12 dedicated professionals, overseeing revenue management strategies for a portfolio of 15-25 clients in the travel industry, and be responsible for customer success. You will play a crucial role in managing and setting up processes, KPIs, and driving the performance of your team and building trust and strong relationship with clients. Key Responsibilities: 1. Client Management:- Manage and build strong relationships with a portfolio of 20 clients.- Conduct weekly performance touchbase meetings to discuss progress, challenges, and opportunities.2. Team Leadership:- Lead, motivate, and develop a team of 8-12 revenue management professionals.- Set clear goals, monitor performance, and provide guidance to ensure the team's success.3. Revenue Management:- Apply advanced principles of revenue management to optimize pricing and inventory for clients.- Analyze market trends and travel seasonality to make informed decisions.4. Process Development:- Establish and refine processes for revenue management to enhance efficiency and effectiveness.- Ensure the team follows best practices in the industry.5. KPI Management:- Define key performance indicators (KPIs) for the team and measure their performance against these metrics.- Continuously monitor and improve KPIs to meet or exceed client expectations.6. Strategy Development:- Identify changes in market conditions, competitive landscapes, and travel trends.- Adjust and adapt revenue management strategies for clients accordingly. Qualifications: - Minimum of 6 years of experience in revenue management within the travel industry.- Bachelor's degree in a related field (MBA or advanced degree is a plus).- Proven experience in managing teams and client relationships.- In-depth knowledge of revenue management principles and industry best practices.- Strong analytical and problem-solving skills.- Exceptional communication and presentation abilities.- Ability to work under pressure and meet deadlines. Benefits: - Competitive salary and performance-based bonuses.- Opportunities for career growth and professional development.- A dynamic and collaborative work environment.- The chance to make a significant impact on the travel industry.If you meet the qualifications and are excited about the opportunity to lead a dynamic team in the travel revenue management sector, we invite you to join us in shaping the future of Travel revenue management. Apply today to be part of our innovative and dynamic team.