Team Lead, Operations (Client Delivery)

We're reinventing the market research industry. Let's reinvent it together.

At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Worldpanel by Numerator is looking for a talented and passionate Team Lead to join our team in our India Vadodara office.

The position reports to Vadodara Regional Operations Centre (ROC) Operations Team Manager and you will lead the Client Delivery Team and help the company achieve the business goals of the function area.

The person is responsible for coordinating and liaising with Onshore stakeholders in running business as usualand supporting line managers in the implementation of operational strategies and ensuring correct and timely deliverables.

The Person will be focused on people management and continuously improve operational processes to make them more efficient, reliable and cost effective.

Key Outcomes / Responsibilities:

• Lead effective delivery management by ensuring high-quality work within agreed timelines.

. Act as the main representative with to our Partner Stakeholders across the globe, striving to guarantee our current ways of working stay in place, as well as advising any possible improvements to be implemented.

. Direct management of all collaborators who are providing services to this partner - ensuring an accurate balance between current/incoming requests and available time to accommodate them.

. Supervising the team KPIs, by following up on them daily, ensuring that we maintain expected and agreed quality standard levels that are currently in place.

. Be the main link between the team and any client/partner requests, regarding their scope & feasibility.

. Liaising directly with your team manager about day-to-day tasks & challenges, aiming to reach joint and sustainable solutions.

• Champion continuous improvement initiatives to enhance team productivity.
• Implement mechanisms to motivate team members based on their performance.
• Ensure appropriate succession planning for the direct reports and expertise roles within the function area.
• Effectively lead and resolve conflicts within the team.

Basic Qualifications:

• BE/B.Tech from a reputed university.
• 2+ years of demonstrated experience in Team and People Management - preferably working within a multinational setting.
• Experience in directly managing operations for a span of 10+ associates.
• Experience working with onshore/offshore businesses and teams
• Considerable experience and knowledge in market research and shoppers data are recommended to have.
• English professional proficiency - minimum B2 Level is required.
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• Previous professional experience with multi-project management.
• Proven capability of interacting at various levels within an organization.
• Has optimum negotiation and project management skills.
• Advanced proficiency in SQL and Power BI R Programming is desirable
• Strong analytical and problem-solving skills.
• Ability to make sound decisions under pressure.
• Change Management &

  Process Optimization Tools

  : Familiarity with DMAIC, Six Sigma, and Lean methodologies to structure and execute improvement initiatives. Ability to lead and manage organizational change
• Technical Skills: Advanced proficiency in SQL, PowerBI, Excel
• KPI management

Preferred Qualifications:

• Domain expertise in market research, particularly in data quality validation within the FMCG (Fast- Moving Consumer Goods) domain.
• Solution-oriented individual with out-of-the-box thinking.

• Highly creative individual with a balance of implementation and business knowledge, as well as excellent ability to communicate concepts and design rationale.

With the following qualities

• Leadership style that promotes professional growth.
• Enjoys working with onshore stakeholders.
• Actively seeks new and more efficient ways to improve processes, raise standards, reduce errors, and overcome omissions.
• Proactive, optimistic, and willing to get involved to achieve the Vadodara NI Regional Operations Centre (ROC) goals and objectives.