IT Operations Manager

As the IT Operations Manager, you will be responsible for overseeing and managing various aspects of IT Operations Management, including End User Support, Service Desk, Data Centre, Facility, LAN, Security, and Vendor Management. Your role will involve managing a team of operations support specialists, ensuring the installation, configuration, and maintenance of end user devices, networks, applications, and tools, and maintaining KPIs, processes, and policies to improve IT Operations continually. You will liaise with stakeholders from both IT and Business sectors to understand their needs and provide appropriate resources and support for daily operations. Additionally, you will respond to and resolve user issues promptly, conduct regular audits to identify improvement opportunities, and ensure compliance with MSIL's IT policies. Managing procurement and maintenance of end user computing hardware and software will be part of your responsibilities. To qualify for this role, you should have a BE/BTech degree with a minimum of 6 years to a maximum of 10 years of relevant work experience. You should possess excellent customer-centricity, good aptitude, assertiveness, presentation, and communication skills. Additionally, you should have a good knowledge of ITSM tools and the ability to work collaboratively across teams while managing multiple projects simultaneously. Stay updated on industry trends and advancements in the IT Operations area by conducting market research to identify potential vendors.,