147 Kpi Management Jobs - Page 3

Role Overview: You should have at least 3-8 years of experience in call center operations, preferably outbound. Your expertise should include a proven track record in telecom sales and service processes. Strong communication skills and the ability to coordinate effectively with team members are essential for this role. Key Responsibilities: - Manage SLA, KPI, and achieving targets - Coordinate effectively with team members - Experience in telecom sales and service processes - Outbound call center operations Qualifications Required: - At least 3-8 years of experience in call center operations - Proven track record in telecom sales - Strong communication skills - Ability to coordinate effectiv...

Role Overview: You will lead a team of shared services/operations professionals to ensure high levels of engagement, productivity, and quality. Your focus will be on building a strong understanding and ownership of operational processes, with the goal of enhancing customer satisfaction through process excellence. Standardizing processes, implementing automation, and driving continuous improvement initiatives will be key aspects of your role. Key Responsibilities: - Monitor SLAs and KPIs, developing action plans to address any areas of concern - Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies - Manage relationships with interna...

Proven experience in international sales calls to convert leads. Execute targeted email campaigns. Prospect via ZoomInfo, Apollo & LinkedIn. Manage leads in CRMs like HubSpot. Collaborate with teams to meet targets. Achieve monthly KPIs consistently.

Search Keywords : US Healthcare Team Lead, Claims Adjudication Lead, Payer Provider Operations, Non-Voice Healthcare BPO, Healthcare Operations Team Lead, Medical Claims Processing, Healthcare Back Office, Healthcare Process Team Leader Job Overview We are seeking a dynamic and experienced Team Lead to manage a team within the US Healthcare non-voice operations, focusing on claims adjudication and payer/provider support. The ideal candidate should be well-versed in healthcare BPO processes and be accountable for delivering on key performance metrics including CSAT, AHT, SLA adherence, quality scores, and productivity. Key Responsibilities Supervise and manage day-to-day operations for non-vo...

Job Description Role & Responsibilities: Monitor, track, and drive team performance against KPIs and SLAs. Collect, analyze, and interpret operational data to identify patterns, trends, and improvement opportunities. Conduct Root Cause Analysis (RCA) for recurring issues and escalations. Implement corrective and preventive measures to reduce error rates. Manage and motivate a team, including capacity planning, task allocation, and workforce management. Coach, mentor, and develop team members through continuous feedback. Ensure adherence to process guidelines, compliance, and quality standards. Collaborate with cross-functional teams (Quality, Training, Operations) to drive improvements. Use ...

Job Description: The role of Quality Manager (IC role) is responsible for driving Quality Assurance in a customer-centric BPO environment with a strong focus on cloud services support operations. The position requires proven expertise in quality frameworks, compliance standards, and continuous process improvement. Responsibilities: Develop & implement quality assurance plans and audits aligned with industry best practices. Monitor QA auditors performance and drive customer-centric KPIs. Conduct quality reviews, identify gaps, and implement corrective actions. Lead training programs to enhance QA team capabilities. Ensure precision, consistency, and repeatability in QA outputs. Collaborate wi...

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

We are seeking a detail-oriented and proactive Organisational Development (OD) professional with 4 5 years of experience to design, implement, and manage HR frameworks that strengthen organisational effectiveness. The role involves creating KRAs, KPIs, Job Descriptions, Grades, and Bands for different positions, along with driving OD initiatives to enhance workforce productivity, career progression, and performance alignment. Key Responsibilities Develop and standardize KRAs and KPIs aligned with business objectives across different departments. Define and implement grading structures and banding frameworks for different levels of positions. Partner with business leaders to ensure role clari...

As an Account Manager at our organization, your role will involve providing support to the Divisional Director in managing service delivery and performance on a contract basis. You will play a crucial part in offering strategic and tactical operational leadership within specific geographical boundaries across the region. Key attributes that define your success in this role include prioritizing client satisfaction, devising win-win solutions, maintaining operational excellence, driving team achievements, and earning trust as an authority figure. As a critical thinker and compassionate leader, you will be responsible for leading and developing the Contract Management team, setting strategic di...

Purpose of the Job Lead the Technical Services (TS) team in line with ABIs Ten Principles and VPO Ways of Working , ensuring world-class service efficiency, quality, and reliability in energy and fluid supply, equipment and facility maintenance, and timely project completion — aiming to make AB InBev’s TS team the best in the industry. Business Environment & KPIs Business Goals: Meet VILC ZBB, achieve VPO ZEPP targets, maintain quality KPIs, and ensure timely delivery. Main KPIs: Energy & water consumption, heat loss, production cost performance, fixed asset utilization, safety metrics, environmental compliance, food safety, and VPO excellence. Key Responsibilities Safety & Compliance: Ensur...

As a Business Development Manager, you will be responsible for all revenue generated. You will build relationships with potential partners, maximize revenue performance for your area, and ensure that critical Key Performance Indicators (KPIs) are met. Your role will involve designing and executing the sales strategy for the area and spearheading on-ground efforts. You will assess the go-to-market strategy for the Fly Loans business in the given region and generate reports on business performance monthly, quarterly, and annually. This position requires you to excel in an intense, fast-paced, and highly iterative environment. To qualify for this role, you should have a minimum of 2 years of ex...

Maersk is a global leader in integrated logistics with a rich history of over a century. We are committed to pushing the boundaries of what is possible through innovation and transformation, continuously striving for efficiency, sustainability, and excellence. Diversity, collaboration, and continuous learning are at the core of our values at Maersk. We believe in ensuring that our workforce mirrors the diversity of the customers we serve across the globe. With a presence in 130 countries and a team of over 100,000 employees, we are shaping the future of global trade and logistics together. Join us on this journey as we leverage cutting-edge technologies and create opportunities on a global s...

You will be joining Treebo Hospitality Ventures, a leading brand in the budget segment of hospitality with a vast network of 850+ hotels across 120+ cities in India. The company is committed to providing high-quality stays at affordable prices, aiming to restore dignity to budget travel by offering superior quality and hygiene standards. At THV, we combine cutting-edge technology with deep hospitality expertise to deliver exceptional experiences through innovative solutions and comprehensive hotel management software. As part of our team, you will play a key role in leading our mobile app marketing efforts. Your responsibilities will include developing and implementing data-driven strategies...

As a Quality Analyst, your primary responsibility will be to develop and maintain internal support and call center quality standards. You will review a subset of sales agents" interactions such as calls, emails, and chats, and provide meaningful and constructive feedback on evaluations. It will be essential for you to discuss and explain feedback with agents in regular meetings and create strategies to improve support Key Performance Indicators (KPIs). Additionally, you will assist agents in enhancing their performance through specific guidance and ongoing support, identify training and onboarding needs, and initiate related projects. Generating reports reflecting support performance and rep...

EF&T is Telecommunications and ICT Services company a subsidiary of Australian based company Efiniti Telecommunications Services Ltd - a trusted name in the Telecommunications and ICT sector since 2006. As a Project Manager , you will be responsible for overseeing end-to-end delivery of ICT projects and leading cross-functional teams to ensure alignment with business goals. Employment: Full Time Location: Bangalore, India Role & Responsibilities Planning, coordinating, and managing project activities to ensure successful, on-time delivery of ICT projects. Leading multiple work groups, assigning tasks, and managing schedules to achieve project objectives. Establishing and maintaining effectiv...

About the Company: Founded in 2020, our client is a digital platform operating in the spirituality and wellness sector. The company offers customized apps to assist users in their personal growth and well-being journey. By integrating technology with traditional practices, the platform delivers engaging content and experiences aimed at ensuring long-term user engagement. The brand is dedicated to serving individuals in search of premium and genuine devotional products that combine traditional craftsmanship with modern convenience. Position: Senior Business Analyst Location: Bangalore (HSR Layout) Experience: 2 - 4 years Qualification: Bachelor's or Master's degree in Business Administration,...

You will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. As a Credit-Operations Manager, your primary role will involve ensuring 100% process adherence, quality checks in lines with credit policy, and compliance. You will act as a bridge between Credit and Operations teams to ensure seamless loan processing. Your key responsibilities will include: - End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. - Supervising and managing the login of loan applications, ensuring all documents are in pl...

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by curiosity, agility, and a drive to create enduring value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises worldwide, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, as well as expertise in data, technology, and AI to achieve this. We are currently seeking applications for the position of Senior Associate - Indirect...

Manage and optimize freight bill audit, TMS setup, carrier rate analysis, RFQs, and EDI/API functions. Ensure accuracy, troubleshoot pricing issues, build client relations, lead teams, and meet KPIs with effective communication.

You are a Business Analyst in Finance with expertise in Financial Modeling, Data Analysis, and Process Optimization. You possess the skills to translate business needs into Strategic Insights, Enhance Financial Performance, and support data-driven decision-making. The Company you work for is a leading multinational corporation specializing in platform and solution services, with a strong focus on leveraging technology to enhance business operations. Committed to delivering innovative solutions that drive efficiency and growth across various industries, the Company has a dedicated team and a robust financial structure, positioning it for continued expansion and success in the global market. Y...

You should have strong project management skills, enabling you to effectively plan, organize, and execute projects. Hands-on experience with tools like Planisware, Qlik Sense, Windchill, data spreadsheets, word processing software, PowerPoint, and Power BI is required. Proficiency in data analysis, creating dashboards, summarizing information, and using pivot tables with spreadsheets is essential. Experience in working in a global environment, collaborating with cross-functional teams from different countries and cultures is a must. You should also possess knowledge and experience in KPI management to ensure that key performance indicators are tracked and met. Excellent communication skills,...