94 Kpi Management Jobs - Page 3

We are seeking a highly motivated and experienced Customer Experience Manager to join our team. As the ideal candidate, you will be tasked with developing strategic programs to enhance customer satisfaction, improve operational efficiency, and drive product adoption. Collaboration with leadership, product, engineering, marketing, and customer experience teams is crucial to ensure a seamless and best-in-class customer journey. Your responsibilities will include influencing strategy by executing programs to enhance Customer Experience, collaborating with cross-functional teams to achieve key success metrics. You will work closely with product, process, and tools teams to enhance operational ef...

As a member of our young and dynamic team at Viceroy, you will be part of a group that is dedicated to crafting groundbreaking projects in the real estate sector. We pride ourselves on being a new-age real estate developer that is reshaping the concepts of work, workforce, and workplace. At Viceroy, we are deeply committed to nurturing enduring relationships with our employees, built on the foundations of respect and transparency. We strongly believe in fostering a harmonious work-life balance and cultivating a more humane work environment, especially in this era of increasing technological advancements. Our primary focus lies in empowering our employees" professional growth through meticulo...

The ideal candidate will be responsible for overseeing the organization's recruitment of seafarers, developing a framework to manage risk, and overseeing the implementation of workflow improvements. You will be driving recruitment initiatives and strategies, benchmarking seafarers" wages and remuneration in the industry to stay competitive, and setting a framework for verifying knowledge and skills assessment of seafarers. You should be an expert in manpower planning of vessels, shipboard management, and crew competency needs. Managing and motivating employees of the recruitment cell will be part of your responsibilities, along with driving regular process reviews and improvements in the rec...

As a technical expert on complex and specialist subjects, you will support management with the analysis, interpretation, and application of complex information, contributing to the achievement of divisional and corporate goals. You will play a crucial role in supporting or leading projects by applying your area of expertise effectively. Your role will require strong analytical, numerical, presentation, interpersonal, judgment, and decision-making skills. These skills will be essential in your day-to-day responsibilities and project execution. FedEx is an equal opportunity/affirmative action employer committed to fostering a diverse, equitable, and inclusive workforce. We prioritize fair trea...

Key Skills: Digital Transformation, Enterprise Systems (SAP, Salesforce, Foresight), Salesforce Marketing Cloud, Drupal CMS, Sprinklr, ON24, CRM & Marketing Automation, Omnichannel Strategy, Agile Execution, Cross-functional Leadership, Performance Metrics, KPI Management, Data Analysis, Tableau, SEO/SEM, Paid Media Optimization, Lead Generation, Strategic Planning, Technical Fluency, Customer Experience, Business Intelligence, Change Management Roles & Responsibilities: Lead the deployment of critical digital and business transformation initiatives aligned with the country's annual business plan. Collaborate with brand managers and strategically influence global/international teams to align...

The Application Support I is an entry-level role within the Global Product Support department at Trintech. In this position, you will collaborate with Accounting and IT professionals from various countries who use Trintech solutions. Your primary responsibility will be to deliver first-tier application support to customers through phone, web, or email interactions, ensuring that their issues are effectively resolved and their expectations are exceeded. Key responsibilities of this role include: - Identifying, troubleshooting, and resolving issues reported by customers. - Collaborating with team members to efficiently address customer concerns and escalating complex issues to subject matter e...

You will play a key role in driving store performance by taking ownership of sales, KPIs, and customer service. Your responsibilities will include supporting and training team members to uphold brand standards. It will be crucial for you to ensure smooth store operations, effective merchandising, and continuous learning to exceed customer expectations and business goals. At adidas, we celebrate diversity, support inclusiveness, and encourage individual expression in our workplace. We have a strong commitment to not tolerate harassment or discrimination towards any of our applicants or employees. As an equal opportunity employer, we value diversity and inclusion as integral parts of our compa...

You are looking for a Delivery Manager to oversee the day-to-day service delivery of large groups of Medical Coders specializing in HCC coding. With a minimum of 10 years of experience, you have a proven track record of exceeding customer expectations and a successful career trajectory within the Coding business unit of a similar organization. Your primary responsibilities will include communicating with clients to manage service delivery based on client SLAs, creating and updating process documentation, overseeing operations through comprehensive planning and root cause analysis, assisting in new team member training, monitoring staff performance, and ensuring targets for attrition and shri...

You will be working with JAS, an international supply chain services and solutions company that offers a wide range of services including air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, and truckload brokerage. Your role will involve strategically developing and managing carrier relations for ocean services based on global and local guidelines. Your primary responsibilities will include driving new business growth for JAS through strategic pricing and procurement solutions, negotiating and managing trades, providing market information, and coaching sales and operations teams on ocean products. You will also support all branches in inc...

Job Summary: We are seeking a passionate and results-driven Sales Coach to join our dynamic Sales Operations team. The Sales Coach will be responsible for enhancing the performance of front-line sales guides through coaching, mentoring, and skills development. The ideal candidate should have a strong background in telecom sales, deep knowledge of BPO operations, and a proven ability to drive individual and team success. Key Responsibilities: • Deliver one-on-one and group coaching sessions to sales guides to improve sales techniques, product knowledge, objection handling, and closing strategies. • Analyse individual and team performance metrics (e.g., conversion rates, cross-sell scores) to ...

You will be responsible for defining and executing the sales vision, strategy, and Go-To-Market plans for Data Center Solutions, Managed Services, and IT Infrastructure. This includes colocation, cloud, security services, and more. As a strategic leader, you will own the P&L, revenue targets, and market expansion across enterprise, mid-market, and emerging verticals. Your role will involve building, mentoring, and scaling high-performance sales teams using hunter-farmer models. You will optimize sales processes, KPIs, and enablement frameworks to drive accountability within the teams. Cultivating C-level relationships with enterprise clients and hyperscalers, such as CIOs and CISOs, will be ...

Role & responsibilities 6 Days working Shift time : 8:30-5:30 pm Location : Western Line The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectations and provides transparent communication and information. Key Responsibilities : The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability. General and Task Manageme...

1. Scope of position We are seeking a highly skilled and motivated Operations Manager with a strong understanding of STEM disciplines to lead a dynamic, innovative team. The candidate will have proven leadership experience, with a strong foundation in science, technology, engineering, or mathematics, and a passion for driving excellence in STEM projects. 2. Skills/Qualifications required ? Master's or PHD degree in STEM fields (e.g., Computer Science, Engineering, Mathematics, Physics, Chemistry, etc.) or a related domain . ?Excellent people management skills, must have experience as an OM for a minimum of 2 years with a minimum of 1 year handling STEM related projects. ?Experience managing ...

Cond Nast is a global media company with a reach of over 1 billion consumers in 32 territories, spanning print, digital, video, and social platforms. Our portfolio boasts prestigious media properties like Vogue, Vanity Fair, The New Yorker, and Wired, among others. As a Project Manager based in Mumbai, MH, you will be responsible for overseeing the project management and delivery of all digital, social, and video branded content across our various titles. Your role will involve collaborating with internal teams, interpreting client briefs, and ensuring timely and high-quality project execution. You will act as the primary point of contact for clients, striving to exceed their expectations an...

As a CX Designer, you will utilize your Customer Experience design skills to create engaging digital experiences for customers across various company assets such as the website and customer service portal. Your primary focus will be on delivering human-centered design solutions that enhance customer journeys, address pain points, and ultimately provide a superior digital experience. Your responsibilities will include translating business requirements into innovative UI/UX solutions, developing end-to-end customer journey maps, and applying customer-centered design principles throughout the design process. Utilizing digital experience analytics platforms like Contentsquare, Smartlook, and Gla...

The Vice President Head of Operations position based in Bangalore and reporting to the Chief Operating Officer involves overseeing and expanding the end-to-end operations nationwide. This includes managing fleet operations, charging infrastructure, supply chain, driver operations, service delivery, and operational excellence across various cities. The role necessitates a strong operational acumen, effective team leadership, and the capability to drive sustainable growth in a rapidly evolving industry. Responsibilities include devising and executing national operations strategies in line with business objectives and ESG standards, establishing scalable operational models for multi-city EV fle...

Do you want to be a part of the fascinating story of over 500 iconic brands spanning across more than 100 countries Being the best beer company starts with finding the best people. While we have big brands, we have bigger opportunities as well. AB InBev India is looking to hire a Senior Manager - Quality Analyst for its supply team based out of Aurangabad, Maharashtra. The responsibilities of this role include handling instruments like GC, Alcolyser, DMA, Sodium Meter, pH Meter, and Gas Generators. Calibration and maintenance of all BQA instruments are essential, strictly following BQA SOPs. You will be responsible for the analysis of In-Process Samples, highlighting deviations, and analyzin...

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

As an Associate General Manager - Design, you will be responsible for overseeing the revenue of a specific region and ensuring the growth and performance metrics of the business and its employees. Your role will involve taking full ownership of crucial business initiatives including product launches, process enhancements, category expansion, and vendor relationships. You will play an active role in making business decisions by providing both qualitative insights and conducting detailed quantitative analysis. It is essential to have a deep understanding of design requirements and customer experience to drive optimal business outcomes. You will be in charge of developing, leading, motivating, ...

Cond Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video, and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Cond Nast Traveler/Traveller, Allure, AD, Bon Apptit, and Wired, among others. Location: Mumbai, MH Project Management: Lead the project management and delivery of all digital, social, and video branded content across all titles. The role involves understanding client briefs, interpreting content production as per briefs, ability to tran...

As a Customer Experience (CX) Designer, you will be responsible for creating engaging and customer-focused digital experiences across various company assets such as websites and customer service portals. Your primary goal will be to design human-centered customer journeys, identify pain points, and develop solutions that enhance the overall digital customer experience. Your key responsibilities will include translating business requirements into compelling UI/UX solutions, developing end-to-end customer journey maps based on customer-centered design principles, and analyzing consumer behavior using digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox. Proficienc...

You are invited to join us at Burckhardt Compression, where we are looking for a dedicated and experienced professional to take on the challenging role of Head - Group Functions based in Pune. In this role, you will play a crucial part in driving the organization's growth by collaborating with global functional managers to allocate work for the GSC-IT team. Your responsibilities will include orchestrating the daily operations of the India team to deliver IT services to the global Burckhardt organization. You will provide leadership to the GSC-IT team, manage team finances, oversee people management activities, and address upcoming business needs through strategic planning. Moreover, you will...

Hitachi Energy is on a mission to advance the world's energy system towards sustainability, flexibility, and security. The transformers business unit offers a range of solutions and services to maximize the reliability and performance of transformer assets while minimizing life-cycle costs and environmental impact. As a part of the Global Supply Chain Management (SCM) organization, you will play a crucial role in driving sustainable transformation within the transformer business unit. Your responsibilities will include developing and implementing the SCM digital transformation strategy, optimizing SCM tools, leading major BU projects, deploying BU IT strategy, ensuring process governance and...

Compelling Opportunity for COO with Esteemed Healthcare Network Employment | Immediate Objectives Operational Excellence Ensure efficient and effective hospital operations, including clinical, administrative, and support services. Quality & Patient Safety Ensure high-quality patient care and minimize risk through effective quality improvement and patient safety initiatives. Financial Performance Optimize hospital financial performance, including revenue growth, cost management, and profitability. Strategic Planning Develop and implement strategic plans to achieve hospital goals and objectives. Talent Management Attract, retain, and develop high performing talent to support hospital operation...