151 Kpi Management Jobs - Page 3

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources levera...

Job Title: Team Manager Trainee Work Hours: Monday to Friday | 1:30 PM 10:30 PM IST Location: Remote (Work from Home) Training Duration: 6 Months Incentive During Training: ?15,000 per month Post-Training Salary: ?25,000 per month (based on performance evaluation) About the Role We are seeking a motivated and detail-oriented Team Manager Trainee to join our growing team. This is a 6-month training program designed to build strong foundational skills in team management, operational processes, budget management, KPI maintenance, and profit maintenance. Upon successful completion of the training and based on performance, the candidate may be considered for a full-time Team Manager Associate pos...

You will be responsible for conducting seed health testing activities, including detecting viruses and viroids by PCR and ELISA, bacteria by dilution plating and PCR, and fungi by blotter test and other diagnostic methods. Your main goal will be to ensure accuracy and efficiency in pathogens diagnostics and reporting. Additionally, you will conduct seed sampling for laboratory testing following ISTA standard methods. It will be your responsibility to prepare samples for each lab test method according to standard operating procedures. You will also plan and conduct inter-lab and intra-lab activities, follow up on results, analyze and summarize data, and maintain Masterfile, lab records, and r...

Position Purpose Within product control, AnC is a global function whose main missions are: n In conjunction with different SATA / TS teams to independently control alerts set to monitor Amend Cancel patterns. n To ensure trades booked on technical counterparty are allocated in timely manner and any exception, should be escalated/highlighted to the respective team. The Cancel Amend team intervenes on the whole perimeter where Capital Markets is present, meaning on the principal money markets (New York, London, Hong Kong, Tokyo, etc.) and for all businesses (GLOBAL MARKET, ALMT). Responsibilities Direct Responsibilities Cancel Amend team has a role of specialist in the control of alerts throug...

Role Overview: You should have at least 3-8 years of experience in call center operations, preferably outbound. Your expertise should include a proven track record in telecom sales and service processes. Strong communication skills and the ability to coordinate effectively with team members are essential for this role. Key Responsibilities: - Manage SLA, KPI, and achieving targets - Coordinate effectively with team members - Experience in telecom sales and service processes - Outbound call center operations Qualifications Required: - At least 3-8 years of experience in call center operations - Proven track record in telecom sales - Strong communication skills - Ability to coordinate effectiv...

Role Overview: You will lead a team of shared services/operations professionals to ensure high levels of engagement, productivity, and quality. Your focus will be on building a strong understanding and ownership of operational processes, with the goal of enhancing customer satisfaction through process excellence. Standardizing processes, implementing automation, and driving continuous improvement initiatives will be key aspects of your role. Key Responsibilities: - Monitor SLAs and KPIs, developing action plans to address any areas of concern - Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies - Manage relationships with interna...

Proven experience in international sales calls to convert leads. Execute targeted email campaigns. Prospect via ZoomInfo, Apollo & LinkedIn. Manage leads in CRMs like HubSpot. Collaborate with teams to meet targets. Achieve monthly KPIs consistently.

Search Keywords : US Healthcare Team Lead, Claims Adjudication Lead, Payer Provider Operations, Non-Voice Healthcare BPO, Healthcare Operations Team Lead, Medical Claims Processing, Healthcare Back Office, Healthcare Process Team Leader Job Overview We are seeking a dynamic and experienced Team Lead to manage a team within the US Healthcare non-voice operations, focusing on claims adjudication and payer/provider support. The ideal candidate should be well-versed in healthcare BPO processes and be accountable for delivering on key performance metrics including CSAT, AHT, SLA adherence, quality scores, and productivity. Key Responsibilities Supervise and manage day-to-day operations for non-vo...

Job Description Role & Responsibilities: Monitor, track, and drive team performance against KPIs and SLAs. Collect, analyze, and interpret operational data to identify patterns, trends, and improvement opportunities. Conduct Root Cause Analysis (RCA) for recurring issues and escalations. Implement corrective and preventive measures to reduce error rates. Manage and motivate a team, including capacity planning, task allocation, and workforce management. Coach, mentor, and develop team members through continuous feedback. Ensure adherence to process guidelines, compliance, and quality standards. Collaborate with cross-functional teams (Quality, Training, Operations) to drive improvements. Use ...

Job Description: The role of Quality Manager (IC role) is responsible for driving Quality Assurance in a customer-centric BPO environment with a strong focus on cloud services support operations. The position requires proven expertise in quality frameworks, compliance standards, and continuous process improvement. Responsibilities: Develop & implement quality assurance plans and audits aligned with industry best practices. Monitor QA auditors performance and drive customer-centric KPIs. Conduct quality reviews, identify gaps, and implement corrective actions. Lead training programs to enhance QA team capabilities. Ensure precision, consistency, and repeatability in QA outputs. Collaborate wi...

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

Key Deliverables: Manage and process customer orders in ERP, ensuring alignment with customer requirements and manufacturing capacity. Analyze customer inquiries and ensure availability of manufacturing criteria and checklists. Create and maintain dashboards and KPIs for order management. Ensure 100% adherence to order fulfillment and dispatch schedules. Role Responsibilities: Monitor and maintain order management dashboards in line with business requirements. Drive digitalization efforts for improved order management processes. Ensure timely and accurate material dispatch to customers. Collaborate with cross-functional teams to resolve any order-related issues.

We are seeking a detail-oriented and proactive Organisational Development (OD) professional with 4 5 years of experience to design, implement, and manage HR frameworks that strengthen organisational effectiveness. The role involves creating KRAs, KPIs, Job Descriptions, Grades, and Bands for different positions, along with driving OD initiatives to enhance workforce productivity, career progression, and performance alignment. Key Responsibilities Develop and standardize KRAs and KPIs aligned with business objectives across different departments. Define and implement grading structures and banding frameworks for different levels of positions. Partner with business leaders to ensure role clari...

As an Account Manager at our organization, your role will involve providing support to the Divisional Director in managing service delivery and performance on a contract basis. You will play a crucial part in offering strategic and tactical operational leadership within specific geographical boundaries across the region. Key attributes that define your success in this role include prioritizing client satisfaction, devising win-win solutions, maintaining operational excellence, driving team achievements, and earning trust as an authority figure. As a critical thinker and compassionate leader, you will be responsible for leading and developing the Contract Management team, setting strategic di...

Purpose of the Job Lead the Technical Services (TS) team in line with ABIs Ten Principles and VPO Ways of Working , ensuring world-class service efficiency, quality, and reliability in energy and fluid supply, equipment and facility maintenance, and timely project completion — aiming to make AB InBev’s TS team the best in the industry. Business Environment & KPIs Business Goals: Meet VILC ZBB, achieve VPO ZEPP targets, maintain quality KPIs, and ensure timely delivery. Main KPIs: Energy & water consumption, heat loss, production cost performance, fixed asset utilization, safety metrics, environmental compliance, food safety, and VPO excellence. Key Responsibilities Safety & Compliance: Ensur...

As a Business Development Manager, you will be responsible for all revenue generated. You will build relationships with potential partners, maximize revenue performance for your area, and ensure that critical Key Performance Indicators (KPIs) are met. Your role will involve designing and executing the sales strategy for the area and spearheading on-ground efforts. You will assess the go-to-market strategy for the Fly Loans business in the given region and generate reports on business performance monthly, quarterly, and annually. This position requires you to excel in an intense, fast-paced, and highly iterative environment. To qualify for this role, you should have a minimum of 2 years of ex...

Maersk is a global leader in integrated logistics with a rich history of over a century. We are committed to pushing the boundaries of what is possible through innovation and transformation, continuously striving for efficiency, sustainability, and excellence. Diversity, collaboration, and continuous learning are at the core of our values at Maersk. We believe in ensuring that our workforce mirrors the diversity of the customers we serve across the globe. With a presence in 130 countries and a team of over 100,000 employees, we are shaping the future of global trade and logistics together. Join us on this journey as we leverage cutting-edge technologies and create opportunities on a global s...

You will be joining Treebo Hospitality Ventures, a leading brand in the budget segment of hospitality with a vast network of 850+ hotels across 120+ cities in India. The company is committed to providing high-quality stays at affordable prices, aiming to restore dignity to budget travel by offering superior quality and hygiene standards. At THV, we combine cutting-edge technology with deep hospitality expertise to deliver exceptional experiences through innovative solutions and comprehensive hotel management software. As part of our team, you will play a key role in leading our mobile app marketing efforts. Your responsibilities will include developing and implementing data-driven strategies...

As a Quality Analyst, your primary responsibility will be to develop and maintain internal support and call center quality standards. You will review a subset of sales agents" interactions such as calls, emails, and chats, and provide meaningful and constructive feedback on evaluations. It will be essential for you to discuss and explain feedback with agents in regular meetings and create strategies to improve support Key Performance Indicators (KPIs). Additionally, you will assist agents in enhancing their performance through specific guidance and ongoing support, identify training and onboarding needs, and initiate related projects. Generating reports reflecting support performance and rep...

EF&T is Telecommunications and ICT Services company a subsidiary of Australian based company Efiniti Telecommunications Services Ltd - a trusted name in the Telecommunications and ICT sector since 2006. As a Project Manager , you will be responsible for overseeing end-to-end delivery of ICT projects and leading cross-functional teams to ensure alignment with business goals. Employment: Full Time Location: Bangalore, India Role & Responsibilities Planning, coordinating, and managing project activities to ensure successful, on-time delivery of ICT projects. Leading multiple work groups, assigning tasks, and managing schedules to achieve project objectives. Establishing and maintaining effectiv...

About the Company: Founded in 2020, our client is a digital platform operating in the spirituality and wellness sector. The company offers customized apps to assist users in their personal growth and well-being journey. By integrating technology with traditional practices, the platform delivers engaging content and experiences aimed at ensuring long-term user engagement. The brand is dedicated to serving individuals in search of premium and genuine devotional products that combine traditional craftsmanship with modern convenience. Position: Senior Business Analyst Location: Bangalore (HSR Layout) Experience: 2 - 4 years Qualification: Bachelor's or Master's degree in Business Administration,...

You will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. As a Credit-Operations Manager, your primary role will involve ensuring 100% process adherence, quality checks in lines with credit policy, and compliance. You will act as a bridge between Credit and Operations teams to ensure seamless loan processing. Your key responsibilities will include: - End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. - Supervising and managing the login of loan applications, ensuring all documents are in pl...