Area Manager - Credit Operations

You will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. As a Credit-Operations Manager, your primary role will involve ensuring 100% process adherence, quality checks in lines with credit policy, and compliance. You will act as a bridge between Credit and Operations teams to ensure seamless loan processing. Your key responsibilities will include: - End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. - Supervising and managing the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC. - Ensuring gating rejections in line with credit policy and close monitoring on login quality. - Ensuring timely initiation of internal reports and checks as mandated by credit policy. - Overseeing the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy. - Conducting final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines. - Ensuring 100% adherence to policies and SOPs across all credit-operations processes. - Identifying and rectifying process gaps to enhance efficiency and accuracy. - Managing and resolving queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required. - Ensuring compliance with regulatory requirements and internal controls. - Working on Loan Origination System (LOS) and Finnone for loan processing. - Supporting digital initiatives to streamline credit-operations processes and improve efficiency. - Managing a team of Credit Processing Associates (CPAs) across branches in the assigned region. - Ensuring regular training and upskilling of CPAs to enhance process knowledge and efficiency. - Conducting periodic performance reviews and ensuring team adherence to KPIs. - Fostering collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing. Key Performance Indicators (KPIs) you will be measured on include: - First Time Right (FTR) - Ensuring minimal errors in loan files. - Turnaround Time (TAT) - Ensuring quick and efficient loan processing. - Compliance Adherence - No deviations from policy and regulatory guidelines. - Process Efficiency - Identifying and implementing improvements in workflows. - Driving penetration of E-NACH for improved operational efficiency. - Ensuring acknowledgment of property papers / PDDs from the credit team. - Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques. - Holding regular meetings with the business team & conducting regular training for improvement in FTR files. - Working cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes. - Prioritizing and managing critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC. - Ensuring low attrition for the team. Qualifications required for this role include: - Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate. - CA / MBA (Finance) or Equivalent.,