Key Account Manager

Job Description

Job Description Key Account Manager Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About The Role The Key Account Manager (KAM) is responsible for managing and growing relationships with the company's top-tier accounts. This role focuses on acquiring new business, expanding existing partnerships, and ensuring customer satisfaction at the highest level. The KAM is fully dedicated to managing strategic accounts. The Key Account Manager (KAM) will play a crucial role in driving business growth by managing and expanding relationships with top-tier accounts. This role is essential for ensuring customer satisfaction, acquiring new business, and supporting the company's overall sales and business objectives. How will you make an impact? Strategic Account Management: Build and maintain strong, long-term relationships with Tier 1 customers. Gain a deep understanding of their needs, goals, and challenges to offer customized solutions. Identify opportunities to cross-sell or upsell additional products and services, such as digital eBooks and print solutions. Serve as the primary point of contact for assigned accounts, ensuring clear communication and prompt issue resolution. Oversee smooth onboarding processes and drive high customer retention. New Business Development: Identify and target prospective high-value customers within the assigned region or segment. Develop and execute strategies to win new business from strategic accounts. Work closely with the marketing team to leverage leads and convert them into new opportunities. Reporting and Analytics: Provide regular updates to the National Sales Head on account performance in CRM system, pipeline progress, and key metrics. Analyze customer data to identify trends, opportunities, and risks. Market Insights: Share market, competitor insights with sales, product and marketing teams regularly What We Look For Bachelor's degree in business administration, marketing, or a related field Minimum of 10 years of work experience in account management or sales, with a proven track record of managing and growing key accounts Strong relationship-building and communication skills. Ability to understand customer needs and provide tailored solutions. Excellent negotiation and problem-solving skills. Proficiency in CRM systems and sales management software. High attention to detail and accuracy. Ability to build long-term relationships with the clients Ability to adapt to changing industry trends and regional demands Use of AI to enhance productivity. About Wiley Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. Show more Show less