Role Description This is a full-time on-site role for a Technical Recruiter at FUTURZ STAFFING SOLUTIONS PRIVATE LIMITED located in Malad - Mumbai. The Technical Recruiter will be responsible for managing the full lifecycle recruiting process, which includes identifying potential candidates, conducting interviews, and coordinating hiring activities. The role involves collaborating with hiring managers to understand their staffing needs, developing job descriptions, and implementing effective recruitment strategies. Qualifications Full-life Cycle Recruiting and Hiring skills Technical Recruiting and Recruiting skills - SAP, Oracle Strong Communication skills Ability to work collaboratively with hiring managers Familiarity with recruitment software and applicant tracking systems Experience in the staffing industry is a plus Ability to stay current with industry trends and best practices
Guest Service Associate Objective: To ensure every guest has a pleasant and hassle-free experience at the cinema by offering excellent customer service, accurate information, and assistance at various customer touchpoints. Welcoming guests : They are often the first point of contact for customers entering the cinema. They greet, assist, and ensure the customer has a good first impression. Customer service & assistance : Helping with queries about show timings, seat availability, ticket issues, theatre facilities, etc. Greet guests entering the theatre and provide information about shows, seats, combos, etc. where they have to help customers navigate the cinema premises (auditoriums, restrooms, exits) and handle customer feedback and minor complaints. Handling complaints / feedback : If a guest has a problem (e.g. about sound, cleanliness, seating, tickets), the GRA takes up the issue and arranges for its resolution. Maintaining theatre cleanliness & ambiance : Ensuring lobby, aisles, bathrooms, etc. are in good condition; coordinating with housekeeping staff. Supervising entry / exit : Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions). Upselling / informing about promotions : Informing guests about special deals, combo offers, loyalty programs etc. and also inform guests about combo offers, discounts, or membership programs and encourage upgrades like recliner seats, or meal combos. Assisting operations : Supporting operations teams in managing schedules (movie start times), ensuring auditoriums are ready, possibly coordinating with projection / sound / maintenance if issues arise. KEY SKILLS REQUIRED Good spoken English and regional language. Polite and professional behaviour. Ability to handle pressure and large crowds. Teamwork with ESPs and supervisors (like Duty Officers).
Title - Entertainment Service Provider ( ESP) / SERVICE ASSOCIATE ROLES AND RESPONSIBILITIES Box Office (Ticket Counter) Selling movie tickets using POS (Point of Sale) systems. Explaining showtimes, seat availability, and pricing to customers. Handling cash and digital payments accurately. F&B (Food & Beverage) Counters Food & Beverage (F&B) service : Take orders, serve snacks & drinks at counters or to seats (inseat service), upsell items, maintain inventory & manage POS (point of sale) equipment Taking orders for snacks, beverages, and combos. Preparing/serving popcorn, drinks, etc. Maintaining hygiene and inventory. Suggestive selling (upselling combos or premium items). Ushering & Auditorium Management Checking tickets and guiding guests to their seats. Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly. Managing crowd flow during entry and exit. Guest Interaction Greeting customers, answering basic queries, helping with seat directions, washrooms, etc. Handling minor customer complaints or escalating them to a supervisor. Ensuring a welcoming and professional environment. Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful. Supervising entry / exit : Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions). BONUS Additional benefits: Incentives, uniform, PF/ESI, training. Weekend Bonus Saturday and Sunday Food will be provided. QUALIFICATION 12 th pass (PUC) required OR Any degree CAREER GROWTH ESP Sr. ESP Duty Officer Duty Manager Cinema General Manager
JD for HR Recruiter Job Summary The HR Recruiter will be responsible for managing the full recruitment life cyclefrom understanding hiring needs and sourcing candidates to conducting interviews and facilitating the onboarding process. The ideal candidate will have strong interpersonal skills, attention to detail, and the ability to attract and engage top talent across various roles. Key Responsibilities Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and selection. Partner with hiring managers to identify staffing needs and develop effective job descriptions. Utilize various sourcing channels (LinkedIn, job portals, social media, employee referrals, etc.) to attract qualified candidates. Conduct initial HR interviews to assess candidates fit for company culture and job requirements. Coordinate and schedule interviews between candidates and hiring teams. Provide regular updates and feedback to hiring managers and candidates throughout the recruitment process. Support employer branding initiatives and recruitment marketing strategies. Company name Futurz staffing solution Company site - www.futurzhr.com it will be a flexible timing like 9 to 6 / 9.30 to 6.30 / 10to7 and 1st and 3rd saturday will halfday working and 2nd and 4th will be off Warm Regards Nidhi HR 8976943764
Guest Relationship Executive Objective: To ensure every guest has a pleasant and hassle-free experience at the cinema by offering excellent customer service, accurate information, and assistance at various customer touchpoints. Welcoming guests : They are often the first point of contact for customers entering the cinema. They greet, assist, and ensure the customer has a good first impression. Customer service & assistance : Helping with queries about show timings, seat availability, ticket issues, theatre facilities, etc. Greet guests entering the theatre and provide information about shows, seats, combos, etc. where they have to help customers navigate the cinema premises (auditoriums, restrooms, exits) and handle customer feedback and minor complaints. Handling complaints / feedback : If a guest has a problem (e.g. about sound, cleanliness, seating, tickets), the GRA takes up the issue and arranges for its resolution. Maintaining theatre cleanliness & ambiance : Ensuring lobby, aisles, bathrooms, etc. are in good condition; coordinating with housekeeping staff. Supervising entry / exit : Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions). Upselling / informing about promotions : Informing guests about special deals, combo offers, loyalty programs etc. and also inform guests about combo offers, discounts, or membership programs and encourage upgrades like recliner seats, or meal combos. Assisting operations : Supporting operations teams in managing schedules (movie start times), ensuring auditoriums are ready, possibly coordinating with projection / sound / maintenance if issues arise. KEY SKILLS REQUIRED Good spoken English and regional language. Polite and professional behaviour. Ability to handle pressure and large crowds. Teamwork with ESPs and supervisors (like Duty Officers). BONUS Additional Bonus Incentives every month (depends on performance) Benefits: PF, ESI, incentives, training, and movie perks Weekend Bonus Saturday and Sunday Food will be provided Uniforms typically provided by the company QUALIFICATION Any Hotel Management/ Food & Beverage Management (Required) Any Aviation/ Hospitality Management (Required). CAREER GROWTH GRA Sr. GRA Duty Officer Duty Manager Cinema General Manager
guest service associate job description - A is a front-line customer service staff member who ensures a smooth, welcoming, and hassle-free experience for guests visiting the cinema. welcoming guests : They are often the first point of contact for customers entering the cinema. They greet, assist, and ensure the customer has a good first impression. customer service & assistance : Helping with queries about show timings, seat availability, ticket issues, theatre facilities, etc. Greet guests entering the theatre and provide information about shows, seats, combos, etc. where they have to help customers navigate the cinema premises (auditoriums, restrooms, exits) and handle customer feedback and minor complaints. handling complaints / feedback : If a guest has a problem (e.g. about sound, cleanliness, seating, tickets), they will takes up the issue and arranges for its resolution. maintaining theatre cleanliness & ambiance : Ensuring lobby, aisles, bathrooms, etc. are in good condition; coordinating with housekeeping staff. supervising entry / exit : Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions). upselling / informing about promotions : Informing guests about special deals, combo offers, loyalty programs etc. and also inform guests about combo offers, discounts, or membership programs and encourage upgrades like recliner seats, or meal combos. assisting operations : Supporting operations teams in managing schedules (movie start times), ensuring auditoriums are ready, possibly coordinating with projection / sound / maintenance if issues arise. skills required Good spoken English and regional language. Polite and professional behaviour. Ability to handle pressure and large crowds. Teamwork with supervisors (like duty officers).