Entertainment Service Provider

Title - Entertainment Service Provider ( ESP) / SERVICE ASSOCIATE

ROLES AND RESPONSIBILITIES

• Box Office (Ticket Counter)

• Selling movie tickets using POS (Point of Sale) systems.
• Explaining showtimes, seat availability, and pricing to customers.
• Handling cash and digital payments accurately.

• F&B (Food & Beverage) Counters

• Food & Beverage (F&B) service

  : Take orders, serve snacks & drinks at counters or to seats (inseat service), upsell items, maintain inventory & manage POS (point of sale) equipment
• Taking orders for snacks, beverages, and combos.
• Preparing/serving popcorn, drinks, etc.
• Maintaining hygiene and inventory.
• Suggestive selling (upselling combos or premium items).

• Ushering & Auditorium Management

• Checking tickets and guiding guests to their seats.
• Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly.
• Managing crowd flow during entry and exit.

• Guest Interaction

• Greeting customers, answering basic queries, helping with seat directions, washrooms, etc.
• Handling minor customer complaints or escalating them to a supervisor.
• Ensuring a welcoming and professional environment.
• Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful.

• Supervising entry / exit

  : Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions).

BONUS

• Additional benefits: Incentives, uniform, PF/ESI, training.

Weekend Bonus Saturday and Sunday Food will be provided.

QUALIFICATION

• 12^th pass (PUC) required

  OR

• Any degree

CAREER GROWTH

• ESP Sr. ESP Duty Officer Duty Manager Cinema General Manager