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About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function BNP Paribas PI Germany has 3 brands Consorsbank , DAB und Wealth Management Private Banking which are pure digital. The IT department supports Business building the IT landscape. At Architecture Services – Solution Architecture we create are taking care of the business requirements and find the best appropriate solutions for their needs. Job Title IT Systems Engineer Date 23-Sep-2024 Department ISPL : ITG CPBS PI GERMANY Location: Chennai Business Line / Function IT – CCC Team Reports To (Direct) ISPL Tech Lead Grade (if applicable) Systems Engineer (Functional) Number Of Direct Reports None Directorship / Registration NA Position Purpose Responsible for the operative and administrative organization of business processes as well as the conception and further development of IT systems. Responsible to operate PI GY IT infrastructure in Production 24*7 Responsibilities Direct Responsibilities Server – and application operation Implementation of described changes from ticket system by changing server or application configuration (Change Mgmt.) Implementation of changes and applying of restart proceures which are indicated by monitoring system (Incident Mgmt.) Patching of operating systems and middleware as part of regular system lifecycle (Obsolescence Mgmt.) Coordination (of cross-team activities) Escalation of major issues to 2nd or 3rd Lvl support Documentation of activities in tickets and dispatching in case multiple specialists are required Calling of 2nd and 3rd Lvl support on-call by providing technical status information Coordination and control of external service providers Documentation of daily business by creation and adjusting of maintenance procedure documentation and knowledge bases Efficiency Optimization of daily operation by simplifying processes Automation of daily operations by using existing technology or introduction of new one Reporting Alignment and escalation to the line manager as part of his/her activities, in particular incident management and problem management. Attendance of incident calls and regular team meetings Security Implementation of hardening guidelines Supervision of server configuration Adjustment of server configuration triggered by Vulnerability Mgmt. process Monitoring Management / supervision of all events Identification of “false alerts” and application of corrective measures Development or requesting of new monitoring probes to identify new error cases Contributing Responsibilities Organization of the operational and integration processes based on the specified ITIL methodology. Support in evaluating new technologies and integrating new systems and processes into the existing landscape. Team and interdisciplinary support for all operational issues in terms of error analysis and troubleshooting. Compliance with norms & standards. Represents the overall interests of IT Production. Technical & Behavioral Competencies Successfully completed studies in computer science/business informatics or comparable professional experience Experience in operating medium to large data centers Expertise in the respective focus of activity ITIL Foundation Certificate or more Good written and spoken English knowledge. (German & French would be advantageous) Shows initiative & good team player Is diligent and reliable Can get an overview Is able to communicate openly and proactively to colleagues & Management Able to handle difficult situations (stressy situations, escalations) Take Ownership Specific Qualifications (if Required) At least 3+ years as IT Systems Engineer in operating enterprise data centers 24*7 (Mon-Sun) with on call duty between (Friday 10pm CET till Monday 07:30am CET) Software Skill level Linux Expert Windows Power user Icinga Monitoring Power user Grafana dashboard End user ServiceNow Ticket System End user CFT (File Transfer tool) Beginner GitLab End user Ansible Power user Splunk End user Veritas NetBackup End user UC4 (job scheduling) End user Jira (task handling) End user Confluence & MS SharePoint End user NetApp Power user VMWare Power user RedHat Administration Suite Power user MS Office End user Skills Referential Behavioural Skills: (Please select up to 4 skills) Decision Making Creativity & Innovation / Problem solving Communication skills - oral & written Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Choose an item. Choose an item. Choose an item. Education Level Bachelor Degree or equivalent Experience Level At least 3 years Show more Show less
