Job Description

Greetings from BNP Paribas, Hiring for a Senior Support Analyst. Location - Bangalore Technical & Behavioral Competencies Must have: - Good working knowledge in Linux & Windows environment with troubleshooting & administration experience Good Working knowledge on database such as Oracle DB / Microsoft SQL Server Hands on Scripting knowledge & experience on any language Shell scripting/ Python Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security Good knowledge on ITSM and Application production support tools & protocols Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others Hands on knowledge on Scheduling Tools like Autosys/Cron Good to have Skills: - Exposure to Devops platform (Jenkins/Ansible tower) Exposure to application metrics and reporting tools like Kibana Understanding of dependency management (Gradle/Maven), Event based frameworks (Kafka/IBM MQ) Experience with IIS Administration / Weblogic /Webshpere administration Experience with Java application servers like IBM WebSphere or Apache Tomcat. Ability to configure a Java Application Server, notably:JVM settings,HTTP Connector configuration,Database Connection Pool,MQ Connection Pool Experience with ELK stack, Elastic search Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Contributing Responsibilities To Train new comers for functional and technical knowledge To improve the application performance Provide technical leadership and mentoring to junior developers Collaborate with cross-functional teams to identify and prioritize software features and enhancements