Senior Support Analyst

The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities

• As the applications to be supported are Client focused , high professional support service is expected
• Supporting Application end to end, Managing issue and Incident
• Monitor and Troubleshoot
• Communicate with stakeholder to inform, investigate and alert about issue.
• Skill in creating and maintaining the knowledge base
• Knowledge in writing/reading scripts (ksh..)
• Creating Application support/technical documentation

• Creating Application support/technical documentation
• Skill in creating and maintaining KEDB

Qualifications - External

• Knowledge and experience with HP-UX/LINUX OS
• Experience with Unix scripting
• Knowledge and experience with Database ( Sybase , Oracle )
• Experience with PL/SQL
• Knowledge in Java

• Knowledge of ITIL.
• Bachelors degree required; advanced degree considered a plus.
• Minimum 7 and Maximum 10 years financial industry experience
• Resource with strong technical experience in SQL & Unix .Also have good communication skills.