Human Resources Coordinator

About the Company :

Mercans is a Global HR, Payroll and SaaS Company. We offers a broad range of services that support businesses in streamlining their workforce management, end to end payroll processing and ensuring compliance across various international markets.

About the Role :

Must Haves

• Experience:

  Minimum of 4 years in an HR Coordinator or HR Administrator role, with a total of 5-6 years in HR and office administration.

• Education:

  Bachelor’s degree in HR, Business Administration, or a related field.

• HR Knowledge:

  Strong understanding of general HR principles, staffing trends, and employee relations.

• Technical Skills:

  Proficient in MS Office applications, particularly Excel and PowerPoint.

• Organizational Skills:

  Excellent organizational abilities with a knack for prioritizing tasks effectively.

• Communication Skills:

  Strong verbal and written communication skills, both over the phone and in person.

• Decision-Making:

  Sound judgment and decision-making skills in HR contexts.

Responsibilities:

HR Responsibilities:

• Employee Onboarding Management:

  Assist in the onboarding process for new hires by following a predefined onboarding procedure and checklist, including preparation of employment contracts, orientation schedules, and necessary documentation. Ensure a smooth transition for new hires by coordinating with relevant departments (IT, Recruitment, etc.).

• Employee Offboarding Management:

  Handle all offboarding procedures by following the predefined offboarding procedure and checklist, including planning exit interviews, final documentation, and coordination of benefits. Ensure compliance with company policies and a respectful transition for departing employees.

• Personnel Record Management:

  Organize and maintain employee records using Mesaar (Applicant Tracking System), Monday boards, and HR Blizz. Ensure that all employee records are synchronized and up to date.

• Database Updates:

  Regularly update and organize internal databases, including designated Monday Boards, HR Blizz, Mesaar, and the Global HR Shared Drive.

• Reporting:

  Assist in generating reports on HR metrics, such as turnover rates and onboarding statistics.

• Employee Communication:

  Serve as a point of contact for employees regarding HR queries related to onboarding, offboarding, and general HR policies using Mercans’ internal ticketing tool.

• Payroll Support:

  Provide accurate timely payroll input to the Finance department, including employee attendance and leave records.

• Recruitment Support:

  Assist in recruitment activities as needed.

Administrative Responsibilities:

• In-Country Experts – Payment Management:

  Validate service deliverables, obtain approvals, and coordinate payments with Finance. Maintain and manage Monday boards to track tasks, approvals, and progress.

• External Service Providers

  Management:

  Maintain a database of approved suppliers and service providers, oversee procurement activities including quotations, evaluations, contracts/agreements preparation, and contract renewals, coordinate validation of deliverables and service quality, ensure timely invoice processing and payment approvals with Finance, and build strong supplier relationships to support operational efficiency.

• Document & Records Management:

  Manage company documents and records in line with established guidelines, ensuring compliance with company policies, version control, and SOP issuance procedures.

• Meeting Coordination:

  Schedule and prepare meetings, manage agendas, record meeting minutes, and ensure timely distribution and follow-up on agreed actions.

• Audit & Compliance Management:

  Ensure all administrative records and processes comply with company policies and regulatory requirements; prepare and maintain documentation for audit readiness; coordinate and support both internal and external audits related to administrative activities, and implement corrective actions as required.

• Client Agreement Management

  : Maintain client agreements, monitor renewal timelines, track compliance, and ensure proper documentation and approvals.