Regional Implementation Manager

Job Purpose:

The Regional Implementation Manager is responsible for leading a team of Implementation Consultants to successfully onboard new clients onto the company’s Global Payroll Outsourcing and SaaS solutions. This role focuses on ensuring that all new client implementations are fully automated, aligned with the defined scope, and executed in line with established implementation processes.

The Regional Implementation Manager oversees project timelines, client onboarding, system configuration, data migration, automated workflows, testing, and go-live processes. The role also ensures that standardized, automated implementation methodologies are used consistently across all projects.

A major focus of this role is internal and external stakeholder management, ensuring seamless collaboration across Sales, Product, IT, Compliance, and Customer Success teams. The Regional Implementation Manager is responsible for driving client success, reducing manual interventions, and ensuring a seamless transition to Business As Usual (BAU). This role is focused on delivering efficient, scalable, and automated implementations that set clients up for long-term success.

Duties and responsibilities:

Team Leadership & Project Management

● Lead and manage a team of 5-6 Implementation Consultants responsible for onboarding new clients.

● Allocate resources and assign client accounts based on workload, expertise, and project complexity.

● Monitor team performance, provide constructive feedback, and conduct performance reviews.

● Identify high-potential employees and provide training and career development opportunities.

● Ensure projects stay on track with clear timelines, deliverables, and milestone tracking.

● Work closely with Project and Program Managers (PMs) to align implementation efforts with company goals.

New Client Implementation & Onboarding

● Oversee the end-to-end implementation process for new payroll outsourcing and SaaS clients.

● Ensure that all implementations utilize fully automated solutions that align with the agreed project scope.

● Enforce the use of standardized automated workflows, integration frameworks, and API-driven solutions to eliminate manual interventions.

● Ensure accurate and timely data collection, automated migration, and system configuration.

● Lead requirement-gathering sessions with clients to define payroll setup needs, ensuring all configurations adhere to established standards.

● Oversee automated payroll system testing, parallel runs, and issue resolution before go-live.

● Ensure that all statutory, regulatory, and compliance requirements are met for new implementations.

● Provide hands-on support for complex implementations and serve as the final escalation point for new client onboarding issues.

Internal & External Stakeholder Management

● Work closely with the Sales team to ensure a smooth handover from pre-sales to implementation.

● Collaborate with the Product and IT teams to enhance automation, integrations, and system scalability.

● Partner with the Compliance team to ensure all payroll solutions meet regulatory requirements.

● Align with the BAU teams to ensure a seamless transition of clients post-implementation.

● Provide regular project updates to leadership and key internal stakeholders, highlighting risks, challenges, and successes.

● Act as the primary escalation point for new clients during the implementation phase.

● Build and maintain strong relationships with key client stakeholders, ensuring a smooth onboarding process.

● Set clear expectations with clients regarding timelines, automation capabilities, and deliverables.

● Conduct regular status meetings with clients, providing updates on project progress and addressing concerns proactively.

● Ensure high levels of customer satisfaction by resolving implementation-related issues efficiently.

● Gather client feedback post-implementation to identify areas for improvement in the onboarding process.

● Ensure clients are fully trained and prepared for a smooth transition to Business As Usual (BAU).

Process Standardization, Automation & Compliance

● Ensure that all new clients are implemented using fully automated solutions that align with the agreed scope, system capabilities, and global payroll best practices.

● Enforce adherence to documented implementation processes and best practices (e.g., Monday board workflows, automation scripts, integration standards).

● Drive automation initiatives to minimize manual interventions, enhance efficiency, and improve data accuracy.

● Collaborate with IT and Product teams to implement API integrations, automated data validation, and self-service capabilities for clients.

● Ensure compliance with internal policies, security protocols, and regulatory requirements during implementations.

● Regularly review and update implementation processes to incorporate new automation technologies and industry best practices.

Performance Tracking & Target Achievement

● Ensure implementation projects are delivered on time, within scope, and fully automated.

● Track implementation success metrics, including client go-live success rates, automation effectiveness, and time-to-value.

● Conduct monthly performance reviews with the Implementation Director and align team goals with company targets.

● Maintain a strong focus on efficiency, accuracy, and client satisfaction during implementations.

Training & Development

● Align with the Training & Development team to upskill Implementation Consultants in payroll automation, compliance, and SaaS tools.

● Ensure all consultants receive ongoing training to stay updated on global payroll regulations.

● Conduct internal knowledge-sharing sessions to improve team expertise in handling automated implementations.

Skills and qualifications:

● 10+ years of experience in payroll implementation, SaaS HR technology, or global payroll outsourcing.

● Minimum of 5 years in payroll implementation, professional services, or client onboarding roles.

● At least 3 years of experience leading global payroll outsourcing implementations.

● Strong understanding of multi-country payroll regulations, tax compliance, and HR technology.

● Expertise in automation, integrations, and process standardization for SaaS-based payroll solutions.

● Bachelor’s degree in Business, Accounting, Human Resources, or a related field.

● A Master’s degree (MBA, MSc, etc.) is preferred but not required.

● Certifications such as CIPP, CPP, PMP, or Six Sigma are an added advantage.

● Project management expertise, with experience in client onboarding and system automation.

● Strong understanding of SaaS payroll systems, API integrations, and workflow automation.

● Excellent stakeholder management and client-facing skills.

● Proficiency in tools such as Excel, Power BI, Jira, Confluence, Monday.com, or similar platforms.