Head of Sales

About PrimoDialler

PrimoDialler is an award-winning global contact centre software company, trusted by over 600+ clients across 60+ countries.

We provide industry-leading predictive diallers, telecom optimisation tools, and end-to-end call centre management software, empowering clients to boost productivity, reduce costs, and scale globally.

As we continue to grow, we’re looking for an experienced and results-driven Head of Sales to lead our global sales operations from Kolkata, India.

This role will take full ownership of our sales strategy and execution — previously led by the Founder — across the UK, USA, UAE, South Asia, and Africa.

Key Responsibilities

• Lead and execute the global sales strategy across all product lines — Predictive Dialler, Hosted PBX, VoIP, CRM Integrations, and Contact Centre Software.
• Build, train, and manage a high-performing international sales team.
• Drive new business growth through outbound sales, channel partnerships, and inbound conversions.
• Maintain and grow relationships with enterprise clients, resellers, and telecom partners.
• Work with marketing and product teams to develop effective sales campaigns, collateral, and pricing strategies.
• Negotiate and close high-value contracts while ensuring smooth client onboarding with technical and support teams.
• Track and report on sales performance, pipeline activity, and forecasts to senior management.
• Represent PrimoDialler at industry events, expos, and virtual trade shows across key markets.
• Stay updated on contact centre trends, telecom regulations, and market shifts to refine go-to-market strategy.
• Maintain CRM accuracy and pipeline discipline across the sales team.

Ideal Candidate

• Minimum 5+ years of proven experience in B2B sales leadership within telecom, VoIP, or contact centre software industries.
• Strong understanding of predictive diallers, PBX systems, SIP trunking, hosted telephony, and CRM integrations.
• Demonstrated success managing and scaling sales teams and delivering revenue targets.
• Excellent communication, presentation, and negotiation skills with international client experience (especially UK/US markets).
• Strategic and analytical mindset — with the ability to execute hands-on when required.
• Experience in channel sales, partnerships, or SaaS sales preferred.
• Based in Kolkata (or willing to relocate) with flexibility for occasional international travel.

What We Offer

• Senior leadership role in a fast-growing global telecom software company.
• Work directly with the CEO and Founders, with autonomy to shape and scale sales operations.
• Competitive salary + performance-linked incentives + annual bonus.
• International exposure and opportunity to lead multi-region growth initiatives.
• Supportive environment focused on innovation, results, and long-term success.