Head of Sales Operations

Job Title: Head – Sales & Operations

Company:

Location:

Compensation:

Experience Required:

About Anjali Mukerjee Health Total

Anjali Mukerjee Health Total is one of India’s most trusted names in holistic nutrition, wellness, and preventive health. With a nationwide presence and a mission to empower people to achieve sustainable well-being, we combine scientific nutrition, personalized counseling, and service excellence. We are now seeking a dynamic leader to spearhead Sales & Operations across centers and digital channels.

Role Overview

Head – Sales & Operations

Key Responsibilities

Sales Leadership & Revenue Growth

• Own and drive overall sales strategy, revenue targets, and business expansion goals.
• Lead and mentor center sales teams, wellness consultants, and relationship managers to deliver high conversion ratios and repeat business.
• Develop partnerships and sales opportunities in the

  retail, service, and insurance

  ecosystems.
• Monitor funnel metrics, conversion analytics, and customer acquisition costs to maximize ROI.
• Introduce performance-based selling frameworks and incentive programs.

Operational Excellence

• Oversee day-to-day operations across centers, ensuring consistent service delivery, client engagement, and experience quality.
• Implement SOPs, best practices, and operational controls that enhance efficiency and productivity.
• Evaluate operational investments, cost structures, and resource allocations to yield measurable returns.
• Coordinate between nutrition teams, service delivery teams, and support functions to ensure seamless execution.

P&L Management & ROI Focus

• Own the regional/site/centers’

  P&L

  , budgeting, and forecasting.
• Track and improve operational ROI through data-driven decision-making.
• Identify underperforming areas and design corrective action plans with clear KPIs.

Team Leadership & Development

• Build, train, and motivate high-performing sales and operations teams.
• Foster a culture of accountability, ownership, and customer-centricity.
• Conduct regular performance reviews and capability-building programs.

Customer Experience & Retention

• Ensure superior customer service standards across all touchpoints.
• Drive NPS improvements, retention initiatives, and service innovation.
• Resolve escalations and maintain strict compliance with quality norms.

Cross-functional Collaboration

• Partner with Marketing for campaigns, lead-generation, and brand communication.
• Align with Product/Service Development teams to refine offerings based on customer needs.
• Work with the Insurance partnerships team to scale health & wellness programs through insurers.

Required Experience & Skills

• 7–10 years

  of progressive experience in

  sales and operations

  within

  retail, wellness, fitness, healthcare, or service-oriented industries

  .
• Experience working with or selling through

  insurance channels

  is a strong advantage.
• Proven ability to own P&L, deliver revenue targets, and manage multi-location operations.
• Deep understanding of operational ROI, cost-benefit analysis, and performance measurement.
• Strong leadership, communication, negotiation, and stakeholder management skills.
• Data-driven mindset with proficiency in CRM and operational tools.
• Ability to work in a fast-paced, customer-centric environment.

Who Will Thrive in This Role

• Someone who

  takes full ownership

  of targets, people, and outcomes.
• A leader who balances strategic planning with on-ground execution.
• A problem-solver who uses data, intuition, and operational discipline to drive results.
• A professional passionate about the wellness and preventive healthcare space.