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Job Description

Job Title: Head – Sales & Operations

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About Anjali Mukerjee Health Total

Anjali Mukerjee Health Total is one of India’s most trusted names in holistic nutrition, wellness, and preventive health. With a nationwide presence and a mission to empower people to achieve sustainable well-being, we combine scientific nutrition, personalized counseling, and service excellence. We are now seeking a dynamic leader to spearhead Sales & Operations across centers and digital channels.



Role Overview

Head – Sales & Operations



Key Responsibilities

Sales Leadership & Revenue Growth

  • Own and drive overall sales strategy, revenue targets, and business expansion goals.
  • Lead and mentor center sales teams, wellness consultants, and relationship managers to deliver high conversion ratios and repeat business.
  • Develop partnerships and sales opportunities in the

    retail, service, and insurance

    ecosystems.
  • Monitor funnel metrics, conversion analytics, and customer acquisition costs to maximize ROI.
  • Introduce performance-based selling frameworks and incentive programs.

Operational Excellence

  • Oversee day-to-day operations across centers, ensuring consistent service delivery, client engagement, and experience quality.
  • Implement SOPs, best practices, and operational controls that enhance efficiency and productivity.
  • Evaluate operational investments, cost structures, and resource allocations to yield measurable returns.
  • Coordinate between nutrition teams, service delivery teams, and support functions to ensure seamless execution.

P&L Management & ROI Focus

  • Own the regional/site/centers’

    P&L

    , budgeting, and forecasting.
  • Track and improve operational ROI through data-driven decision-making.
  • Identify underperforming areas and design corrective action plans with clear KPIs.

Team Leadership & Development

  • Build, train, and motivate high-performing sales and operations teams.
  • Foster a culture of accountability, ownership, and customer-centricity.
  • Conduct regular performance reviews and capability-building programs.

Customer Experience & Retention

  • Ensure superior customer service standards across all touchpoints.
  • Drive NPS improvements, retention initiatives, and service innovation.
  • Resolve escalations and maintain strict compliance with quality norms.

Cross-functional Collaboration

  • Partner with Marketing for campaigns, lead-generation, and brand communication.
  • Align with Product/Service Development teams to refine offerings based on customer needs.
  • Work with the Insurance partnerships team to scale health & wellness programs through insurers.



Required Experience & Skills

  • 7–10 years

    of progressive experience in

    sales and operations

    within

    retail, wellness, fitness, healthcare, or service-oriented industries

    .
  • Experience working with or selling through

    insurance channels

    is a strong advantage.
  • Proven ability to own P&L, deliver revenue targets, and manage multi-location operations.
  • Deep understanding of operational ROI, cost-benefit analysis, and performance measurement.
  • Strong leadership, communication, negotiation, and stakeholder management skills.
  • Data-driven mindset with proficiency in CRM and operational tools.
  • Ability to work in a fast-paced, customer-centric environment.



Who Will Thrive in This Role

  • Someone who

    takes full ownership

    of targets, people, and outcomes.
  • A leader who balances strategic planning with on-ground execution.
  • A problem-solver who uses data, intuition, and operational discipline to drive results.
  • A professional passionate about the wellness and preventive healthcare space.


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