Head of Sales Operations

Position:

Location:

Department:

Company Description

At Karo Trip, we make travel simple, exciting, and unforgettable. Based in Mumbai, India, we specialize in crafting personalized travel experiences for individuals, families, and businesses. We handle everything—flights, hotels, itineraries, and special experiences—so you can travel stress-free. Our strong network of global partners and passion for exploration ensures the best destinations and exclusive deals. Our goal is to turn your travel dreams into reality with expert guidance and a personal touch.

About the job

A MICE Head or Operations Manager oversees all aspects of Meetings, Incentives, Conferences, and Events for a travel or event management company. This role ensures seamless planning and execution to meet client objectives and company standards.

Key Responsibilities

• Plan, organize, and execute corporate meetings, incentive programs, conferences, and event projects.
• Manage client communication from initial briefing to post-event follow-up.
• Coordinate with hotels, venues, suppliers, and service providers for logistical arrangements.
• Supervise on-site event execution including setup, guest management, and troubleshooting. Develop detailed event budgets, proposals, and timelines.
• Lead and train a team of event coordinators and support staff.
• Ensure compliance with health, safety, and legal requirements.
• Analyze event performance, generate reports, and recommend improvements.
• Maintain strong relationships with clients to foster repeat business and referrals.

Requirements:

• Bachelor’s degree in Hospitality Management, Event Management, or related field.
• 10+ years of experience in MICE operations or event management.
• Strong negotiation, organizational, and communication skills.
• Proven ability to manage multiple projects under tight deadlines.
• Proficient in event management software and MS Office Suite.
• Willingness to travel and work flexible hours.

Preferred Skills:

• Expertise in project management methodologies and multitasking across large-scale events.
• Advanced knowledge of event management and travel industry software, including CRM and venue sourcing tools.
• Strong networking and relationship-building capabilities within the hospitality, travel, and vendor ecosystem.
• Fluency in multiple languages for international event coordination and client engagement. Analytical thinking for KPI tracking, budgeting, and event outcome analysis.
• Creative problem-solving and innovation, especially under pressure or evolving circumstances.
• Up-to-date with global trends, sustainability practices, and eco-friendly initiatives in event management.
• Solid negotiation skills with vendors and venues to maximize value. Strategic marketing skills to promote events and enhance brand visibility. Strong customer orientation, empathy, and stakeholder management.
• Excellent verbal, written, and presentation skills for pitch delivery, client interactions, and reporting.

If you're ready to take on exciting MICE travel projects and deliver seamless experiences, we'd love to hear from you.

Post your CV to hr@karotrip.com