Operations Manager

About the Company

KaroTrip is a travel company specializing in personalized travel experiences, offering a range of services from individual and group tours to corporate travel solutions. We focus on creating immersive journeys that connect travelers with local cultures and experiences. KaroTrip provides services like flight and hotel bookings, visa assistance, and customized holiday packages for both domestic and international travel.

About the Role

Operations Manager position involves overseeing the entire travel process for clients, including booking transportation, arranging accommodations, and providing on-the-go support. The ideal candidate will have a background in travel management and customer service, as well as exceptional problem-solving abilities.

Responsibilities

Key Responsibilities

1. Ideally at least 8 years of directly related experience in the travel industry, preferably as a corporate travel manager or travel agencies.
2. Strong Sabre GDS skills (booking, ticketing, scripts and profile updates), minimum of 10 years’ experience in the travel industry, are required
3. Own the management and administration of our Global Stock Option Program
4. Lead cross-functional meetings and coordination efforts to roll-out stock plans to new countries
5. Accurate and timely financial statement close (Day 1 goal) of all entities globally
6. Manage corporate travel programs, including relationship with agencies and credit card issuers
7. Proactively, rethink and redesign (with Marketing/IT) how our travel programs and information integrate with our financial systems
8. Create reach-out and feedback mechanisms to ensure we are providing a high-quality experience to our employees while balancing cost
9. Develop travel vendor relationships and programs where required (agency, online booking tool provider, air, hotel, car rental, and other travel related services)
10. Experience with travel technologies TMC implementations
11. Ability to travel with little lead time and availability to work overtime
12. Strong financial acumen and ability to establish aggressive goals and deliver results
13. Ability to successfully manage a P&L
14. Lead the implementation and configuration of a marketing automation platform and integration with CRM

About You

• Bachelor's degree in Travel and Tourism, Business Administration, or a related field.
• Minimum 10 years of travel management experience- corporate and agency experience
• Excellent organizational and multitasking skills.
• Strong communication and customer service skills.
• Proficiency in travel booking software and tools.
• Ability to handle travel-related issues calmly and efficiently.
• Knowledge of travel policies, regulations, and best practices.

Why Join Us?

• Competitive salary and bonus structure.
• Opportunities for professional growth and career progression.
• Be part of a vibrant and supportive team in a fast-paced industry.