Ticketing Manager

About the Company

KaroTrip is a travel company specializing in personalized travel experiences, offering a range of services from individual and group tours to corporate travel solutions. They focus on creating immersive journeys that connect travelers with local cultures and experiences. KaroTrip provides services like flight and hotel bookings, visa assistance, and customized holiday packages for both domestic and international travel.

About the Role

Manage the ticketing function for the KaroTrip, with API integration responsibilities oversees the entire ticketing process, including managing the technology that powers it through API integrations. This involves managing ticket sales, inventory, customer support related to ticketing, and ensuring smooth functionality of the ticketing system via API connections. Also need to manage staff, implement operational and strategic plans, and analyze data related to ticketing.

Ensuring a high-performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation. Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads.

Responsibilities

Key Responsibilities

• Designing, developing, and maintaining robust API integrations between ticketing systems and other platforms.
• Ensuring seamless communication and data exchange between different software systems and platforms via API.
• Troubleshooting API integration issues and ensuring the system's overall stability and performance.
• Managing API connections, including onboarding new partners, monitoring performance, and resolving issues.
• Staying updated on API technologies and best practices, particularly within the travel and ticketing sector.

About You

• Overseeing the daily operations of the ticketing system, including sales, inventory management, and customer support.
• Managing ticket sales, including online and offline channels, and ensuring optimal pricing and availability.
• Managing ticket inventory, including allocations, releases, and adjustments.
• Handling customer inquiries, complaints, and requests related to ticketing.
• Ensuring compliance with relevant regulations and policies related to ticketing.

Industry Knowledge:

• Strong experience with ticketing systems and processes, including online booking platforms.
• Proficiency in API integration, including ,Amadeus and Galileo AI.
• Familiarity with API management tools and platforms.
• Knowledge of database management and SQL.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with data analysis and reporting tools.
• Familiarity with the travel and ticketing industry, including regulations and best practices.
• Understanding of the customer experience in relation to ticketing.
• Knowledge of relevant software and technologies used in the industry.
• Experience with managing outsourced (agency) contracts and relationships.

Why Join Us?

• Competitive salary and bonus structure.
• Opportunities for professional growth and career progression.
• Be part of a vibrant and supportive team in a fast-paced industry.