Head of Sales Operations

Head of Sales

maximize conversions

Location: Gurugram, Haryana, India

Years of Experience: Min. 9 years

1. Strategic Leadership & Management

• Manage the Managers:

  Lead, mentor, and coach 5 Team Leaders (TLs). Ensure they are effectively managing their respective squads (approx. 8 experts each) to hit daily, weekly, and monthly targets.

• Performance Culture:

  Foster a culture of accountability and high energy. Standardize KRA/KPI monitoring across all teams to ensure consistency in performance.

• Hiring & Training:

  Oversee the recruitment of new talent and the continuous training of existing staff. Build a training playbook that reduces ramp-up time for new joiners.

2. Conversion Optimization & Sales Operations

• Funnel Mastery:

  Deeply analyze the sales funnel from "Lead In" to "Booking Confirmed." Identify leakage points and implement tactical fixes to improve conversion rates.

• Process Improvement:

  Refine the consultative sales pitch. Ensure experts are not just "taking orders" but proactively guiding students through the booking process.

• Incentive Structure:

  Design and manage lucrative, motivating commission structures that align with business goals (e.g., focus on specific properties, destinations, or booking speeds).

• Tech Enablement:

  Ensure the team is maximizing the usage of our CRM and telephony systems. Use data to drive decisions on lead distribution and dialer strategies.

3. Cross-Functional Collaboration

• Supply Feedback:

  Act as the feedback loop between customers (students) and our Supply/Partnership teams regarding pricing, inventory availability, and student preferences.

• Marketing Alignment:

  Work closely with Marketing to grade lead quality and provide feedback on lead sources to optimize Customer Acquisition Cost (CAC).

Experience & Background

• 9–14 years

  of total sales experience, with at least

  4+ years in a leadership role

  managing large teams (experience managing managers is a must).

• Industry Fit:

  Prior experience in

  EdTech, Study Abroad, PropTech, or High-Velocity B2C Sales

  is highly preferred.

• Scale:

  Proven track record of managing a sales organization of 50+ people and scaling revenue.

Skills & Competencies

• Data-Driven:

  You are comfortable with Excel/Google Sheets and CRM dashboards. You don't guess; you look at the conversion metrics, talk time, and connection rates to make decisions.

• Operational Mindset:

  You understand that sales is a science. You can build standard operating procedures (SOPs) that make the sales process repeatable and scalable.

• Empathy & Grit:

  You understand the emotional aspect of students moving abroad and can translate that into a consultative sales approach.

• Impact:

  Help thousands of students secure safe homes in foreign countries, making a tangible difference in their education journey.

• Growth:

  We are in a scaling phase. You will have the autonomy to build the sales playbook and shape the future of the department.

• Culture:

  A young, dynamic, and performance-driven environment where results are rewarded.

• Remuneration

  : Competitve Salary and Best-in-industry bonus plans