Head of Quality Assurance

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About the Role

Head of Quality Assurance (QA)

Key Responsibilities

1. Strategic QMS Leadership

• System Design:

  Develop and refine an overarching QMS aligned with global standards (ISO 9001) and industry best practices.

• Policy Enforcement:

  Establish guidelines governing the full product lifecycle, from raw material sourcing to final dispatch.

• Cultural Champion:

  Promote a prevention-focused quality culture across Design, Procurement, Production, and Sales.

• Strategic Planning:

  Set ambitious quality KPIs and targets in alignment with business goals.

2. Process Optimization & Continuous Improvement

• Data-Driven Insights:

  Analyze quality trends to identify systemic root causes of defects across the value chain.

• Methodology Leadership:

  Lead initiatives using

  Lean, Six Sigma, and Kaizen

  to reduce variability and eliminate waste.

• Design Integration:

  Collaborate with R&D to implement "Design for Quality" principles, ensuring manufacturability.

• Process Control:

  Implement monitoring measures to maintain consistent output quality.

3. Regulatory Compliance & Auditing

• Mandatory Standards:

  Ensure absolute adherence to

  BIS Hallmarking

  (Gold, Silver, Platinum).

• Ethical Sourcing:

  Align with

  Kimberley Process

  and

  RJC

  guidelines for metals and gemstones.

• Audit Management:

  Plan and execute internal/external audits to assess QMS effectiveness and drive corrective actions.

• Liaison:

  Act as the primary point of contact for regulatory inspections and third-party certifications.

4. Risk & Supplier Quality Assurance (SQA)

• Risk Mitigation:

  Identify potential quality vulnerabilities throughout the supply chain and manufacturing phases.

• Supplier Programs:

  Develop SQA programs to qualify and monitor performance for raw materials (diamonds, gemstones, metals).

• Supplier Audits:

  Collaborate with procurement to resolve supplier issues and drive performance improvements.

5. Talent Development & Leadership

• Team Building:

  Recruit and mentor a high-performing QA team of specialists and auditors.

• Organizational Training:

  Design and deliver quality awareness programs for all employees.

• Cross-Functional Synergy:

  Facilitate collaboration between QA, QC, Design, and Customer Service.

6. Data Analysis & Reporting

• Metric Management:

  Track Cost of Poor Quality (CoPQ), Defect Prevention Rates, and Customer Satisfaction.

• Executive Reporting:

  Provide strategic insights and performance reports to senior management.



Qualifications & Skills

• Education:

  Bachelor’s in Engineering, Manufacturing, or Gemology. Master’s degree or

  Lean Six Sigma Black Belt

  highly preferred.

• Industry Expertise:

  15–20 years in Jewellery QA/QM with deep knowledge of casting, setting, polishing, and plating.

• Technical Knowledge:

  Expert-level understanding of

  GIA 4Cs

  for diamonds; GIA GG certification is highly desirable.

• Analytical Tools:

  Proven track record with SPC, FMEA, and Root Cause Analysis (RCA).

• Leadership:

  Exceptional ability to influence and manage diverse teams at all levels.

• Systems:

  Proficiency in ERP and QMS software.