Head of Quality Assurance

Head – Quality Assurance & Control

Location:

Business Unit:

Role Overview

Head of Quality Assurance & Control

Key Responsibilities

Quality Leadership

• Define and implement quality benchmarks for all civil and interior finishing works across luxury projects.
• Lead a team of quality engineers and site inspectors to ensure adherence to premium quality standards.
• Establish SOPs and control systems for material inspection, installation supervision, and final handover.

Material & Workmanship Oversight

• Approve and audit all incoming materials (wood, stone, metal, fabrics, etc.) for compliance with design, durability, and aesthetic guidelines.
• Ensure flawless execution of finishing works including paint, polish, veneer, joinery, tiling, soft furnishings, and lighting installations.
• Conduct regular site inspections, snag audits, and monitor execution quality at all stages.

Vendor & Stakeholder Coordination

• Work closely with design, procurement, and project management teams to align on quality expectations from concept to completion.
• Evaluate, onboard, and monitor finishing contractors, vendors, and artisans based on performance metrics.
• Resolve site-level quality challenges efficiently without impacting timelines or design integrity.

Documentation & Reporting

• Maintain detailed quality reports, checklists, and NCR (Non-Conformance Report) logs.
• Present quality dashboards, risk assessments, and improvement plans to senior leadership.
• Drive continuous improvement through root cause analysis and corrective/preventive action plans.

Requirements

• 15+ years

  of experience in Quality Control/Quality Assurance for

  high-end residential, luxury interiors, or hospitality projects

  .
• Strong technical knowledge of luxury materials, finishes, and installation methodologies.
• Proven experience managing multi-site project quality and leading cross-functional teams.
• Excellent communication, documentation, and stakeholder management skills.
• Degree/Diploma in

  Civil Engineering, Architecture, or Interior Design

  preferred.

Reporting Structure

• Reports to:

  Head of Operations / CXO

• Direct Reports:

  Quality Assurance & Site Quality Teams