Head of Quality Assurance

VP Quality Excellence (India)

Vice President – Quality Excellence

Key Responsibilities

1. Drive Strategic Quality & Transformation Initiatives

• Develop and execute a comprehensive process improvement and transformation roadmap aligned with strategic client priorities.
• Lead value-capture initiatives and innovation programs that enhance business outcomes.
• Build strong relationships with client stakeholders and internal leadership to drive continuous improvement.

2. Build Quality Excellence Solutions & Capabilities

• Create diagnostic frameworks, best-practice playbooks, and domain-specific toolkits across core business areas.
• Enable business development through solutioning support for pursuits and proposals.
• Strengthen Lean Six Sigma and transformation capability across teams.

3. Lead QA Delivery Excellence

• Design and run a cost-effective and scalable QA framework across onshore/offshore delivery centers.
• Ensure compliance with internal and external audits, certifications, and governance standards.
• Strengthen independence and objectivity of quality reporting.

4. Digital & Smart QA Transformation

• Drive adoption of digital QA models, automation-led quality operations, and smart monitoring frameworks.
• Expand QE capabilities to support evolving platform-based and services-oriented business models.

5. People Leadership & Engagement

• Build and nurture a high-performing Quality Excellence team.
• Drive talent development, certification programs (BB/MBB), and employee engagement initiatives.
• Maintain strong retention across leadership roles.

Key Performance Indicators

• Success of transformation initiatives and measurable impact on client business outcomes
• BB/MBB pipeline development
• Client satisfaction on value addition
• QA performance metrics and audit results
• Employee engagement and retention
• Adoption and success of diagnostic toolkits and digital QA models

Preferred Candidate Profile

• 15+ years of experience in Quality Excellence, Transformation, or related functions
• Expertise in Lean Six Sigma, process improvement methodologies, and quality frameworks (ISO/COPC)
• Proficiency in MS Office, Minitab, and process-mapping tools
• Strong consulting mindset, analytical orientation, and strategic thinking
• Excellent communication, stakeholder management, and project leadership skills