Company Description CaratLane, India’s first omni-channel jewellery brand, is on a mission to redefine how people experience jewellery. With a strategic partnership with Titan Company Limited in 2016, CaratLane evolved into CaratLane – A Tata Product in 2024. The brand aims to make jewellery accessible, affordable, and forever wearable, setting new benchmarks in innovation, craftsmanship, and customer satisfaction. Role Description This is a full-time on-site Sales Executive role located in New Delhi. The Sales Executive will be responsible for ensuring customer satisfaction, providing excellent customer service, effective communication, store management, and retail loss prevention on a day-to-day basis. Qualifications Customer Satisfaction and Customer Service skills Effective Communication skills Store Management and Retail Loss Prevention skills Previous experience in a sales or retail environment Strong interpersonal skills and a customer-centric mindset Bachelor’s degree in Business Administration or related field Show more Show less

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Qualifications 2-5 years' quota carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills Show more Show less

We are seeking an APM to work on Post Purchase products at CaratLane. In this role, you will be responsible for managing the post-purchase customer journey, including order tracking, communication, returns, repairs, refunds, customer support queries, self-service customer resolutions workflow..etc. The ideal candidate should be able to understand the customer's needs and expectations and communicate these needs to the development team. Key Responsibilities: Develop and execute a post-purchase customer journey strategy: Empathizing — We start from our customer (and their pain points) and work towards solutions that address their needs. Planning — Gain a deep understanding of customer problems, Omnichannel, order management system, Supply chain, and technology to then synthesize into a product strategy that improves customer experience, reduces cost, and brings efficiency into business. Responsible for the product conceptualization, definition, planning, and execution throughout the product life cycle, including gathering and prioritizing product and customer requirements. Collaborating — Collaborating with cross-functional teams (Engineering, Design, QA, etc.) to deliver products on time. Analyzing and Iterating — Analyzing product usage data and customer feedback to improve the customer experience and satisfaction continuously. Innovating — Staying up-to-date with industry trends and best practices to ensure products remain competitive in the market. Skills & Experience: B.E + MBA (optional) Added plus if you have been a hands-on developer/Tester Knowledge of e-commerce, omnichannel, retail technologies, and order management systems added advantage Proven track record of delivering successful products in a fast-paced environment Strong analytical and problem-solving skills oral communication and collaboration skills Ability to prioritize and manage multiple projects simultaneously Knowledge of customer experience best practices and methodologies Understanding of user research and data analysis techniques. Show more Show less

We are looking for a results-driven and analytical Assistant Marketing Manager to lead digital marketing efforts focused on Customer Retention and Reactivation . The ideal candidate will own campaign planning and execution, budget management, and lead generation through website/app interventions. You’ll collaborate closely with creative, content, product, and sales teams to engage customers meaningfully and drive measurable business impact. Key Responsibilities :1. Campaign Planning & Execution :Design and manage monthly broadcast campaign s across Email, Push, SMS, and WhatsApp to engage and reactivate customers .Define customer segments based on lifecycle, activity, and intent signals .Collaborate with Content and Creative teams to deliver timely, relevant, and effective messaging .Ensure campaigns go live on time and in alignment with the overall marketing strateg y . 2. Budget Management & Vendor Coordinatio n:Own th e annual marketing budg et for retention and reactivatio n.Plan and execute strategies within budget, ensuring efficien t cost utilization and optimizati o n.Liaise with vendors for campaign execution an d negotiate costs effective l y. 3. Performance Analysis & Optimizati on:Monitor key metrics (open rate, CTR, conversion, leads) and dri ve data-backed optimizati o ns.Analyze trends, derive insights, a nd share performance repo rts with actionable recommendatio ns. 4. Lead Generation via Website/App Interventi ons:Strategically pl ace marketing nudges and intervent ions on digital platforms to boost engagement and generate le ads.Dr ive high-intent traffic and quality l eads to the sales team through targeted interventi ons.Work with product and analytics teams to test and implement browsing behavior-based nud ges. 5. Data & Analytics Profici ency :Us e SQL and analytics tools to interpret customer data and inform stra tegy.Translate insights into campaign and intervention improvem ents.Maintain dashboards and reports to track campaign success and customer journey perform ance. 6. Market & Competitive Awar eness:Co nduct market and competitor an alysis to enhance campaign str ategy.Stay up to date with CRM, digital trends, and customer engagement innova tions. Requir ements:Bachelor's degree in Marketing, Business, or a related field.Minimum 2 years of exp erience in digital marketing with a focus on retention, CRM, or lifecycle mar keting.Strong experience in campaign planning, execution, and performance optimi zation.Proficie ncy in SQL and comfort working with data to guide dec isions.Experience with CRM tool s like Netcore, MoEngage, CleverTap, Sal esforce, or similar pla tforms.Exc ellent project management, communication, and stakeholder coord ination skills. Strong vendor nego tiation and cost management capabi lities. Preferred Qu alities:Data-driven mindset with strong analytical skills.Strategic thinker with execution exc ellence.Ability to work cross-functionally and manage multiple projects in a fast-paced envi ronment.Curious, proactive, and eager to improve customer engagement o utcomes. Show more Show less

We are looking for a motivated and enthusiastic IT Intern to join our information technology team. This internship provides an excellent opportunity to gain hands-on experience in various areas of IT support, infrastructure, and system administration. Selected Intern’s Day-to-day Responsibilities Include Assisting with the installation, configuration, and maintenance of both hardware and software. Supporting end‑users by troubleshooting technical issues, including hardware, software, and network problems. Helping monitor and maintain IT systems and networks to ensure optimal performance and uptime. Assisting in managing IT inventory, such as devices and software licenses. Documenting IT processes, procedures, and support cases in a clear and organized manner. Performing regular updates and backups under supervision to ensure data integrity and security. Participating in IT projects and initiatives as assigned, contributing to planning, execution, and testing phases. What You’ll Gain Practical experience in real-world IT operations. Exposure to enterprise-level tools and practices. Opportunity to develop technical and professional skills. About Company: CaratLane, India's first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective - to make beautiful jewellery accessible, affordable and forever wearable. With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission - to offer customers beautiful jewellery and a distinctive shopping experience that fits today's values and lifestyles. Show more Show less

The Production Manager will oversee the production process, ensuring the timely and cost-effective manufacturing of high-quality jewellery pieces. The role requires extensive experience managing production, a deep understanding of jewellery. Responsibilities: 1. Production Planning and Management: Develop and implement production schedules to meet customer demands. Monitor production processes and adjust schedules as needed to ensure deadlines are met. Manage resources, including manpower, materials, and machinery. 2. Quality Control: Ensure all products meet quality standards and specifications. - Implement and maintain quality assurance protocols and conduct regular inspections. Address and resolve any quality issues promptly. 3. Team Leadership and Development: Lead, mentor, and develop a team of production staff, including craftsmen and technicians. Conduct performance evaluations and provide feedback and training. Foster a positive and productive work environment. 4. Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and output. Establish SOP and Work Instructions of the all the processes and product-wise if need be. Stay updated with the latest industry trends and technologies. Develop and implement cost-saving measures without compromising on quality. Gold Loss control: - Ensure the recovery of gold is as per Industry Standards Find ways to reduce Gross loss of the product. 5. Inventory and Supply Chain Management: Manage inventory levels of raw materials and finished goods. Coordinate with internal team and vendors to ensure timely procurement of materials. Oversee the logistics of material handling and storage. 6. Compliance and Safety: Ensure all production activities comply with industry regulations and standards. Implement and enforce health and safety protocols. Conduct regular safety audits and training sessions. 7. Budget Management: Prepare and manage the production budget. Monitor expenses and identify areas for cost reduction. Report on production costs and financial performance. 8. Output and Efficiency Monitoring: Track and analyze production metrics to ensure optimal output and efficiency. Implement strategies to maximize production capacity and minimize downtime. Set performance targets and monitor progress to achieve productivity goals. 9. Collaboration and Communication: Work closely with the NPD teams to align sample lines and enable production-friendly output. Communicate effectively with stakeholders regarding production status and any issues. Coordinate with the design, merchandising & category teams for the launch of new products. Education Bachelor’s degree in engineering, Jewellery Design, or a related field Knowledge In-depth knowledge of studded fine jewellery manufacturing processes. Proficiency in using production management software. Strong understanding of quality control standards and techniques Experience 12-15 years of experience in jewellery manufacturing, with at least 5 years in a managerial role

Education Bachelor's degree from a reputed university/college MS Office & proficiency in Excel is a must Knowledge Knowledge of handling Retail Store Operations Selling & customer service Good knowledge of Jewellery - Gold, Diamond, Platinum, and Silver will be an added advantage MIS Reporting Skills Communication- Excellent spoken & written communication skills in English & regional language Computer operating knowledge Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP Excellent in Excel/spreadsheet Experience Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand Experience in handling customer queries & grievance handling KRA Communicate with the customer and sell the complete product description Influencing and selling jewelry Addressing all customer queries Following up with the customers Ensure that the store is clean, safe, and presentable for customers Completing payment transactions; preparing merchandise for delivery Contributes to team effort by accomplishing related results as needed. Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifies and investigates customer complaints and service suggestions. Retaining the existing or new customers Maintain and monitor store inventory Coordinating with inter-departmental personnel Working on ERP systems, Magento, Ameo, etc. Ability to work under a flexible schedule, including evenings and weekends. Extended working hours during festive and seasonal times. Shift timing - 9 hours with strict adherence.

Company Description CaratLane, a TATA Product, is India's first omni-channel jewellery brand with a vision to make jewellery accessible, affordable, and forever wearable. CaratLane, founded in 2008 by Mithun Sacheti and Srinivasa Gopalan, partnered with Titan Company Limited to align with India's largest retail jeweller, Tanishq. With a global network of 300+ stores and millions of loyal customers, CaratLane is committed to innovation, craftsmanship, and customer satisfaction. Role Description This is a full-time on-site role for a Jewellery Consultant located in Howrah for our franchise stores of Caratlane and Mia by Tanishq. The Jewellery Consultant will be responsible for providing excellent customer sales and service. Qualifications Customer Service Skills Experience in Jewelry Retail Sales Excellent interpersonal and communication skills Knowledge of gemstones, metals, and jewelry trends Previous experience in sales or retail is a plus

Eligibility Criteria Bachelor’s Degree or higher in Design / Merchandising Degree from NIFT/ Pearl Academy will be preferred. Minimum 3-6 years of experience in Jewellery Design, Merchandising and Product development Skills required Experience in New Product Development with understanding in Design & Product manufacturing. Identify opportunities for Business growth and analysis of current catalogue for gaps. Analysis of overall Market & Jewellery Trends. Ensure the overall brand ethos and design differentiation in the assortment. Closely work with other teams & stakeholders for all the backend processes to take products live. Proven ability to manage multiple projects with competing priorities Strong problem-solving skills and attention to detail. Demonstrated ability to work effectively in a team environment. Proficiency in Microsoft Office Suite, including Excel and PowerPoint Vendor selection and co-development for Category additions. Interpersonal Skills Drive for Results Self-Motivated with a Team spirit Agile & Customer Centric Interpersonal / Influencing skills Excellent communication and analytical skills.

We are seeking an experienced and hands-on AI/ML Tech Lead to join our AI/ML team. This role demands a strong technical leader who can architect, guide, and deliver scalable AI solutions while actively contributing to code and model development. The ideal candidate will have deep expertise in machine learning, computer vision, LLMs, and deployment practices, along with prior experience in leading and mentoring a team of engineers. Key Responsibilities: Lead the development and deployment of AI/ML models and API-based services across domains like Computer Vision, LLMs, and Agentic AI. Guide and mentor a team of at least 4 AI/ML engineers, ensuring high-quality technical output and team growth. Own infrastructure and DevOps decisions related to AI model serving, optimization, and monitoring. Collaborate with DevOps, Data Engineering, and Product teams for seamless integration and delivery. Evaluate and adopt emerging AI frameworks and tools to improve development velocity and model performance. Required Skills: 9+ years of experience in AI/ML, with at least 2 years in a technical leadership role guiding a team. Proven hands-on experience in deploying production-grade ML models using Docker, FastAPI/Flask, and CI/CD pipelines. Deep understanding of version control (Git), containerization, and MLOps practices. Proficiency in Python, PyTorch/TensorFlow, OpenCV, and HuggingFace/Transformers. Exposure to agentic AI workflows, prompt engineering, and GPU-based training/inference. Experience working with cloud infrastructure (AWS/GCP/Azure) and managing compute/GPU resources

As a Jewellery Consultant at CaratLane, a TATA Product, located in Howrah for our franchise stores of Caratlane and Mia by Tanishq, you will play a crucial role in delivering exceptional customer sales and service. Your responsibilities will include utilizing your customer service skills to engage with clients, showcasing your expertise in jewelry retail sales, and demonstrating excellent interpersonal and communication skills. To excel in this role, you must possess knowledge of gemstones, metals, and current jewelry trends. Previous experience in sales or retail would be advantageous in fulfilling the duties of a Jewellery Consultant. By joining the CaratLane team, you will have the opportunity to contribute to our commitment to innovation, craftsmanship, and ensuring customer satisfaction. If you are passionate about jewelry, dedicated to providing outstanding customer experiences, and eager to be a part of a renowned omni-channel jewellery brand, we invite you to apply for this full-time on-site role as a Jewellery Consultant at CaratLane.,

Qualifications Retail background, jewellery experience is preferable. Demon stration and product presentation skill.Stron g presentation and communication skills

You will be joining our AI/ML team as an experienced and hands-on AI/ML Tech Lead. In this role, you will be responsible for architecting, guiding, and delivering scalable AI solutions while actively contributing to code and model development. Your deep expertise in machine learning, computer vision, LLMs, and deployment practices, along with prior experience in leading and mentoring a team of engineers, will be crucial for success. Your key responsibilities will include leading the development and deployment of AI/ML models and API-based services in domains such as Computer Vision, LLMs, and Agentic AI. You will guide and mentor a team of at least 4 AI/ML engineers, ensuring high-quality technical output and team growth. Additionally, you will own infrastructure and DevOps decisions related to AI model serving, optimization, and monitoring. Collaboration with DevOps, Data Engineering, and Product teams for seamless integration and delivery will also be a key aspect of your role. Evaluating and adopting emerging AI frameworks and tools to enhance development velocity and model performance will be part of your responsibilities. To excel in this role, you should have a minimum of 9 years of experience in AI/ML, with at least 2 years in a technical leadership role guiding a team. Proven hands-on experience in deploying production-grade ML models using Docker, FastAPI/Flask, and CI/CD pipelines is essential. A deep understanding of version control (Git), containerization, and MLOps practices is required. Proficiency in Python, PyTorch/TensorFlow, OpenCV, and HuggingFace/Transformers is expected. Exposure to agentic AI workflows, prompt engineering, and GPU-based training/inference will be beneficial. Experience working with cloud infrastructure (AWS/GCP/Azure) and managing compute/GPU resources is also a plus.,

Company Description CaratLane – A Tata Product, reflecting Tata’s legacy of excellence. With over 4,000 employees and a growing network of 300+ stores worldwide, CaratLane sets new benchmarks in innovation, craftsmanship, and customer satisfaction. For more information, visit www.CaratLane.com. Role Description This is a full-time, on-site role located in Kanpur/ Lucknow for a Jewellery Consultant & Communication Executive. The daily tasks for this role include assisting customers, providing exceptional customer service, demonstration of jewellery, maintaining and polishing jewellery, and training team members on product knowledge and customer interaction. The role requires collaboration with team members to enhance customer satisfaction and achieve sales targets. Qualifications Jewelry presentation and demonstration skills Exceptional Customer Service skills Ability to train team members and provide product knowledge Excellent communication and interpersonal skills Ability to work independently and collaboratively Experience in the jewellery retail industry is a plus Bachelor's degree in business administration, Fashion, or related field, preferred

You will be responsible for improving services and co-create innovative user experiences at CaratLane stores & online website/app. The UX designer in the team will be the leader of “omnichannel glue” that will also bring together and bind the physical and digital retail experiences & will work more on a feature to feature basis but the large process will include improving the online ecommerce through researching, developing and testing ideas. You will also plan, organise resources & make CaratLane stores frictionless with the aim of creating a quality digital tools as well as customer experience at the store & website/app.The successful execution of a service design at caratlane requires three different components to work harmoniously together across the entire business: People. The employees, product design, tech. and the consumers. Tools. The diverse list of physical and digital artefacts required by the retail business to support experiences. Some examples: ecommerce technology, physical click and collect counters, business architecture and/or business system connectivity. Processes. All the workflows and “ways of working” needed to control and operate the people and props in line with consumer expectation. Essentially UX designer will look at two major context at CaratLane : 1. Pre-purchase. The service design activities that work to enhance the experience when the consumer is in the moment to engage at store or online. 2. Post-purchase. The service design activities that create amazing experiences after the consumer has turned into a customer. All post-purchase activities start at the moment the consumer has parted with his/her money, right through to the point the consumer receives the product. It’s important to note that both pre- and post-purchase comprise a mix of “front of house” and “behind the scenes” activities. You will collaborate with Online - Product Design, Tech & Management along with Merchandise and Retail sales.Think of service design activities at CaratLane stores like the front and back stages of a theatre performance. Our consumer sees and experiences everything the theatre production teams want them to see or hear, however, there is an army of people, activities, and workflows occurring behind the scenes. (the script, direction, lighting tools, orchestra etc.). Any issues/faults that lie within the backstage will translate to a degraded performance and experience for those watching. More than that, ‘what & why’ motivates and demotivates our buyers at the store is something you will identify. Think of yourself as the director of the theatrical performance which defines success as all moving parts (front and back) working perfectly together to present the desired pitch, a perfect performance or a wow frictionless Purchase of the jewellery. About the role and responsibilities Here are a few things you should know about this role: This is a challenging role and most of what you design will not be trivial. You’d be expected to put in a lot of dedication, take a lot of feedback, explore a lot of possibilities and keep iterating to arrive at solutions. You will be responsible for designing interfaces and experiences for a variety of ecommerce palettes and touchpoints. You will work very closely with almost everyone in the team — including the CXOs You are expected to bring in-depth thought process behind your work, document decisions and see a project/ feature through inception, development to going live You should have the ability to work on multiple projects, work with the team to prioritize as needed while receiving strategic and tactical direction You will, over time, create, maintain and own a comprehensive library of design assets for reusable, semantic and atomic designs. You will be responsible for producing groundbreaking enterprise application designs for Desktop Web, iPhone (iOS), Android and iPad and would be expected to understand design paradigms for each. You will be expected to generate pixel-perfect production assets with superb attention to detail You should have the ability to work well in an ego-free, highly collaborative, and cross-functional team You’ll be required to present findings, insights in a consumable format to the broader team. Interacting with users, constantly documenting their experiences, expectations in a consumable format for the team is non-negotiable to you You should be an excellent communicator. You’ll be expected to be extremely proactive in keeping relevant stakeholders in the loop as your work and findings progress. This is extremely important to succeed at CaratLane. You should be able to convey your thoughts (well backed by insights & observations you got collaborating with PMs ) concisely and persuasively to other stakeholders of the project — verbally and in writing You will gradually evolve to become one of the gatekeepers for user experience before a feature project hits production. While you’re at it, we’ll ensure you do some of the best work of your career. You may be a fit for this role if you have at least 2-3 years of solid work experience : You have a portfolio showcasing meticulous details of your visual design work You have a strong sense of color, typography, and design composition You should be knowing design & prototyping tools like Sketch and Invision. Bonus points for additional skills like animation, illustrations using tools like Principle, After Effects, Framer etc. You have a portfolio showcasing meticulous details of your thought process, how you collect user inputs, behaviour and translate those to tangible design solutions in the form of polished, high-fidelity wireframes