Store Manager

Education

1. Bachelor's degree from a reputed university/college
2. MS Office & proficiency in Excel is a must

Knowledge

1. Knowledge of handling Retail Store Operations
2. Selling & customer service
3. Good knowledge of Jewellery - Gold, Diamond, Platinum, and Silver will be an added advantage
4. MIS Reporting

Skills

1. Communication- Excellent spoken & written communication skills in English & regional language
2. Computer operating knowledge
3. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP
4. Excellent in Excel/spreadsheet

Experience

1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand
2. Experience in handling customer queries & grievance handling

KRA

1. Communicate with the customer and sell the complete product description
2. Influencing and selling jewelry
3. Addressing all customer queries
4. Following up with the customers
5. Ensure that the store is clean, safe, and presentable for customers
6. Completing payment transactions; preparing merchandise for delivery
7. Contributes to team effort by accomplishing related results as needed.
8. Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.
9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifies and investigates customer complaints and service suggestions.
10. Retaining the existing or new customers
11. Maintain and monitor store inventory
12. Coordinating with inter-departmental personnel
13. Working on ERP systems, Magento, Ameo, etc.

Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and seasonal times.

Shift timing - 9 hours with strict adherence.