Store Manager

Role Overview: As a Store Manager in the Retail Stores department, you will play a crucial role in ensuring business success by leading store operations, driving sales performance, and delivering exceptional customer experiences. Your operational expertise, customer-centric strategies, and team leadership skills will be essential in achieving these goals. Key Responsibilities: - Customer Focus - Provide exceptional customer service to foster customer loyalty. - Build trust and rapport with customers by exhibiting emotional intelligence. - Address customer queries, concerns, and feedback with professionalism and empathy. - Foster a customer-centric culture by ensuring adherence to company policies and guidelines. - Sales Mastery - Drive sales to meet or exceed store sales targets, including category-wise targets. - Utilize data insights to optimize inventory and identify growth opportunities. - Collaborate with the Visual Merchandising (VM) team to ensure effective in-store displays. - Leadership Excellence - Lead and motivate the store team through coaching, recognition, and accountability. - Manage team dynamics, resolve conflicts, and promote a collaborative work environment. - Focus on team development through on-the-job training and constructive feedback. - Address hiring and training needs to ensure optimal staffing levels. - Change Management - Adapt to new business strategies and implement changes effectively. - Encourage team members to embrace new processes and technologies with flexibility. - Decision-Making - Make informed decisions using data insights to enhance operational efficiency and customer satisfaction. - Analyze store performance metrics to identify trends and implement improvements. - Allocate resources efficiently to optimize staff productivity and store performance. - Store Operations Excellence - Oversee store management, including visual merchandising, stock management, and shrinkage prevention. - Conduct regular audits to ensure store functionality, presentation, and compliance. - Maintain outstanding store condition and handle administrative tasks effectively. Qualification Required: - Bachelor's Degree - Total 5+ years of retail experience in the fashion industry, with a minimum of 2 years as a store manager or assistant store manager leading a team of 5+ people. - Proficiency in Microsoft Office. - Demonstrated success in achieving sales targets and exceeding customer expectations. - Strong customer service orientation with a focus on customer satisfaction. - Ability to manage multiple priorities and ensure efficient store operations. - Strong team leadership, communication, and interpersonal skills. - Excellent analytical and problem-solving abilities. - Proficiency in store operations, visual merchandising, stock management, inventory management, and loss prevention.,